The diploma thesis is focused on the creation of a helpdesk design for ESKO software. This ESKO software was developed by ISIT Slovakia s.r.o. The helpdesk will be represented by several software. Some are used to create diagrams and represent workflows, others for graphic editing. The helpdesk will be created based on the current needs of the company and then delivered to it as the final product. The main goal is to extend the functionality of an existing website and add to this website and the proposed helpdesk. The bonus will be a query library, which should work on the principle of an SQL database.