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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

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1

Service Without a Smile?! Exploring the Roles of Customer Injustice, Anger, and Individual Differences in Emotional Deviance

Barger, Patricia B. 01 July 2009 (has links)
No description available.
Psychology
Emotional deviance
Customer injustice
Display rule enforcement
Self-control
Display rule commitment
Customer service
Emotional labor

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