The final thesis focuses on the issue of analyzing the situation of a citizen in connection with a services of the public administration. One of the main goals is to acquaint the reader with the services of the public administration, with the concept of eGovernment and provide a comparison of this area with other countries. These objectives are achieved by studying resources relating to Czech and foreign eGovernment and they are given to the theoretical part. The practical part is devoted to the specific life situations (services) within communication between citizen and public administration. These services were analyzed through a defined methodology to determine the level of friendliness in relation to the user and if necessary, make recommendations for improvement. The main part is devoted to the data box. The reader learns how to set up and activate the data box, what level the user interface is and what functionality can be used in connection with the data box. Benefit of this work is to familiarize the reader with the eGovernment projects in the Czech Republic. Another benefit is to familiarize the reader with the data box to levels that he will be able to use it.

This diploma thesis called eGovernment from the perspective of interest groups engages with the current topic of the usage of eGovernment in the Czech Republic. The main goal of the thesis is to identify the main benefits and drawbacks of used eGovernment services from the perspective of selected interest groups. Supportive goals of the thesis are to identify interest groups that can view this issue differentially and characterize the actual status of eGovernment in the Czech Republic. A part of this thesis also focuses on the comparison of eGovernment status among the Visegrad Group countries. Benefits and drawbacks of eGovernment are identified by multiple methods, mainly by quantitative pre-research and qualitative research performed by the author of this thesis in the form of questionnaires and interviews with the representatives of selected interest groups. Prior to both types of research, the author conducted SWOT analyses of eGovernment services is conducted from the perspective of all selected interested groups. Furthermore, the thesis contains the analysis of settled Czech case-law that relates to eGovernment. At the basis of the research, the main benefits and drawbacks of eGovernment services are identified. At the end of the thesis, the potential solutions to the identified...