Master's thesis was made due to a lack of culture in sales to final customers. The aim of emerging company is to highlight in these gaps and deliver customer solutions, which affects all processes in the company. Ultimately bringing to our customers improved communication with consumers, enhancing the prestige of the company and increase sales.

This thesis was elaborated on the basis of a real problem related to an establishment of the company producing packaging facilities for technical products. The aim of the thesis is to develop and propose an appropriate business solution, based on the results of external and internal business environment analysis.