The main focus of the multidisciplinary nature of design is to provide users a better life in terms of enabling the products to be safe, usable and pleasurable to use. Therefore, physical pain is always avoided. However, physical pain is involved in our daily lives, not only as an avoided concept, but also as a constructive concept. It is used for functional or hedonic purposes / whether consciously or not. The focus in this research is exploring these &lsquo / used&rsquo / pains, and their relations to product design / in other words, how products are (or how they may be) used or manipulated to use pain instead of avoiding it. Eventually, the aim is to map the pain experience as a constructive element of experience and to come up with a statement for the usage of physical pain in product design as a beneficial tool, instead of just being a tool for pleasure as it has been used in product design till now. In order to explore the pain experience with products, a contexmapping study and a focus group study have been done. The phenomena of &lsquo / good, transitional and bad pain&rsquo / were introduced. Following this, pain experience with products model was proposed utilizing the results of the studies and for the exploration of the implementation of the model in practicum, a generative session study to obtain initial design ideas was done.

Abstract The research is mainly to study the marketing strategy of the experience museum activity of which as the subject is the National Museum of Marine Biology and Aquarium overnight tour. The main purpose is to research the Museum customer satisfaction reports during 2003-2007 summer periods, analyze its relevance with the turnover and explore the relationship between the marketing factors combination of ¡§products, prices, channels, promotion¡¨, and the achievements of the museum overnight tour. This research organizes the annual summertime questionnaire statistics from year 2003 to 2007, and meantime interviews with the 6 managers in charge of the activity planning, decision-making, and implementation respectively. The study is summarized as follows: 1.The questionnaire statistics indicate that the overall customer satisfaction goes in sequence "personnel services" > "activity-related process" > " hardware facility." 2. "The difference of the experience activities", "needs for the spirit satisfaction", "high customer satisfaction" and " the collaboration within the organization" are viewed as growth factors. "The effect by integrated economic environment", "old product" "the increase of the external competitors" are as recession factors. 3. From the aspect of the product, the software services (personnel services) have high satisfaction far greater than the hardware services. Even though the lack of decent hardware, the high satisfaction with the software services relatively provides the participants the profound experience, 4. In terms of the ¡§price¡¨, the museum overnight tour package can be categorized as ¡§on the basis of patronization and users relationship oriented." High price rationality is in accordance with the continuous increasing number of participants. 5. Marketing ¡§channels¡¨: High satisfaction with the application process, and personnel services can illustrate the key successful factor that the Museum itself plays in. It also goes with the increasing number of participants. 6. In view of "promotion", the results of the questionnaire and interviews both specify that "people (friends and relatives introduction)" is the most powerful experience media followed by the Internet, the electronic media, newspapers and magazines, and broadcasting.

I conduct experiments to investigate how episodic knowledge obtained from prior experience as an auditor or a manager affects audit committee members' judgment in supporting the auditor in a disagreement with management. This paper sheds light on the advantage of first-hand accounting-related experience in the important oversight task. It also brings to bear the potential benefit from direct manager experience as claimed by researchers and regulators. I find that the episodic knowledge obtained from prior experience as an auditor, especially the experience of having been a diligent auditor, strengthens the degree of auditor support of participants in the role of an audit committee member. By contrast, the effect of episodic knowledge from first-hand experience as a manager on the likelihood of auditor support varies with the manager type. While the episodic knowledge acquired from direct experience as an aggressive manager augments the level of auditor support, such knowledge attained by prior experience as a conservative manager has no significant effect.

<p>Experiences have become a new trend within the world economy today and a new way to add value to companies. A new economy is emerging named the Experience Economy. The customers’ demands of experiences are increasing and companies need to satisfy these demands and adapt them-selves to this emerging economy. The Experience Economy is today the fastest growing industry in Sweden and has grown steadily during the last decade. The Experience Economy is something that needs to be adapted within all industries in the society and is seen as the key factor towards economic success.</p><p>Purpose: The purpose of this thesis is to study how Swedish compa-nies have implemented experiences in the society and give future recommendations for their industries.</p><p>Frame of reference: In this section theories and definitions regarding the Experience Economy from a producer perspective are presented. The theoretical frame does also contain the evolvement, culture, design and added value of experiences in today’s society.</p><p>Method: In order to answer the purpose of the thesis a qualitative method has been utilized. The data collection contains of 14 companies within 13 sections of industries providing experiences in the Swedish market.</p><p>Conclusion: The results presents the spreading of experiences in the Swedish society, the industries that are better suited for the Experience Economy and further more the future aspects of the development of this economy.</p> / <p>Upplevelser har utvecklats till att bli en ny trend inom världsekonomin idag. Denna trend är sedd som ett nytt sätt att generera mervärde till företag. En ny ekonomi har uppkommit vid namn Upplevelseekonomi. Konsumenterna idag efterfrågar mer upplevelser vilket företagen måste tillfredsställa. Upplevelseekonomin är idag den snabbaste växande industri i Sverige och har ökat under det senaste årtiondet. Upplevelseekonomin är något som är nödvändigt att implementeras inom alla samhällets industrier och ses idag som nyckeln till ekonomisk framgång.</p><p>Syfte: Syftet med denna uppsats är att studera hur svenska företag har implementerat upplevelser i det svenska samhället och vidare ge framtida rekommendationer för de olika industri-erna.</p><p>Referensram: I denna del presenteras teorier och definitioner rörande Upplevelseekonomin från ett producent perspektiv. Refe-rensramen innehåller även utvecklingen, kulturen, designen och mervärdet av upplevelser i dagens samhälle.</p><p>Metod: För att genomföra syftet av denna uppsats på bästa sätt har en kvalitativ ansats valts. Insamlad data består av 14 företag inom 13 industrier som tillhör Upplevelseindustrin i Sverige.</p><p>Slutsats: Resultatet visar spridningen av upplevelser inom det svenska samhället, industrier som visat sig vara bättre lämpad för Upplevelseekonomin, samt framtida aspekter.</p>

The purpose of this study was to identify the value of early field experience (EFE) in choral methods courses, examine participants' likelihood to include EFE practice in choral methods courses, and determine the rationale for incorporating EFE. The study also explored the participants' preferences for activities related to early field experience, investigated possible relationships between EFE activities and participants' teaching experience or primary responsibility and perceived student outcomes of such participation. A survey instrument was distributed to choral music educators identified through the College Music Society. A total of 100 (after adjustments) responses were collected and analyzed employing descriptive and inferential statistics. The result displayed a high consensus among participants on the value and future implementation of EFE practice in choral methods. Participants declared that educational philosophy, personal experience, and requirements influenced their reason for implementing EFE, with personal experience receiving the highest positive response. The survey listed four categories of EFE activities--teaching, observation, evaluation methods, and other EFE activities. Highest rated activities from each categories were as follows: micro teaching at an elementary, middle, or high school; individual observation at an elementary, middle, or high school; reflection/self-evaluation and instructor feedback; and university choral ensemble participation. The result of Two-Way MANOVA to determine significant relationship between EFE activities and participants' teaching experience or primary responsibility reported no correlation in general with the exception of one activity. A significant difference was observed between attending choral seminars and conferences and participants' primary responsibility (p = .01, p<.05). Expected student outcome was measured through five skill types: personal, content, pedagogical, administrative, and communication skills. Of these, all participants agreed on personal skill (100%) followed by communication (95%), content (94%), and pedagogical skills (94%) as their highest expected EFE student outcome. Early field experience has gained notable recognition among music teacher educators in the past three decades. Numerous studies have verified the benefits of EFE and national organizations have actively supported the practice. The results of this study echoed the results of previous research with an overwhelming percentage of participants displaying a high enthusiasm for EFE practice in choral methods courses.

Syfte: Utvärdering av hur patienter upplever den förbokade återbesökstiden, väntetiden samt personalens bemötande vid återbesöket. Syftet är även att undersöka hur personal på ortopedens nyinrättade ”snabbmottagningen” vid AS upplever stress, patientflöde samt telefonförfrågningarna, efter införandet enligt Lean-modellen Metod: Deskriptiv kvantitativ enkätstudie. Slumpmässigt urval utfördes på patienter och av hundra procent (n=55) tillfrågade, deltog fyrtionio procent (n=27). Av hundra procent tillfrågad personal (n=14), deltog sextiofyra procent (n=9). Urvalet utförde avdelningschefen. Resultat: Utvärderingen av patienternas upplevelser av planerad återbesökstid, bemötande och väntetid på snabbmottagningen var generellt mycket bra. Personal på ortopedmottagningens snabbmottagning upplevde ingen större förändring efter införandet enligt Lean-modellen. Slutsats: Resultatet visar att patienterna upplevde den planerade återbesökstiden generellt mycket bra. Personalens upplevde inte att arbetet förändrats. Fler och större studier behövs för att utvärdera organisationsförändringar som initierats av Lean-modellen. / Aim: Evaluation of paitents’ experiences of the prebooked time for next appointment, the waiting time and the staff’s treatment at the next appointment. The aim is also to examine how the staff at the newly established orthopedic “quickreception” at the Uppsala University hospital experience stress, patientflow and the telephonerequests, after the introduction according to the Lean-model. Method: Descriptive quantitative inquirystudy. Patients were selected randomly and out of one hundred percent (n=55) who were asked, fortynine percent (n=27) participated. Out of one hundred percent (n=14) of the staff asked, sixtyfour percent (n=9) participated. The selection was made by the head of the ward. Results: Evaluation of the patients’ experiences of the planned time for next appointment, treatment and waiting time at the “quickreception” was generally very good. The staff at the orthopedic “quickreception” did not experience a big change after the introduction according to the Lean-model. Conclusion: The results show that the patients experienced the planned time for next appointment generally very good. The staff did not experience that the work had changed. More and larger studies are needed to evaluate changes of organisations that were initiated by the Lean-model.

Plečiantis oro uostams Lietuvoje, spaudoje, internete padaugėjo skundų dėl Kauno oro uosto veiklos. Šiame darbe naudojant pakankamai naujus patirties marketingo įgyvendinimo būdus, planuojama pagerinti keleivių patirtį Kauno oro uoste. Todėl darbo tikslas – parengti patirties marketingo įgyvendinimo projektą Kauno oro uoste. Darbe analizuojama mokslinė literatūra, statistiniai duomenys, įvairūs antrinių duomenų šaltiniai. Pirmas skyrius skirtas teoriniam patirties marketingo pristatymui. Antrajame skyriuje analizuojami oro uostų veiklos ypatumai bei atlikti tyrimai patirties marketingo srityje. Siekiant parengti projektą, suformuojama patirties marketingo tyrimo metodika Kauno oro uoste. Atlikus tyrimą sudaromas keleivių patirties žemėlapis, pagal kurio duomenis rengiamas patirties marketingo įgyvendinimo projektas Kauno oro uoste. Atlikus teorinę analizę ir padarius tyrimą, paaiškėjo, kas kuria didžiausią neigiamą keleivių patirtį, todėl buvo parengtas pirmasis patirties marketingo įgyvendinimo Kauno oro uoste projektas – „Informacijos sklaidos projektas“. / While airports in Lithuania are expanding, in press, on the Internet you can find more and more complaints about Kaunas airport. Using fairly new methods of experience marketing this paper aims to prepare experience marketing implementation project in Kaunas airport. The analysis of research literature, articles, statistical data and various secondary data has been done. Theoretical approach to experience marketing has been discussed in the first chapter. In the second chapter airports’ activities and results of experience marketing researches have been presented. In order to prepare the project, a new research has been done at Kaunas airport. After the research a new passenger experience map has been made. The project is prepared according to the map. After analysis of theory and research, it is obvious, what is creating the most negative experience at Kaunas airport. The first project prepared for Kaunas airport to implement experience marketing is called “The Spread of Information”.

This investigation, into the efficacy of LEAP, as exemplified by Breakthrough to Literacy, as the main strand in a mixed method for the teaching of beginning reading, was motivated by the following considerations: 1. Breakthrough to Literacy has been and is being used with tremendous success not only in Great Britain, where it was launched, but also in Canada and Australia, and increasingly in South Africa. 2. A pilot investigation by Professor P T Pienaar revealed that the incidence of reading retardation among the South African Indian pupils at all levels in Primary Schools was high. 3. Reading is a very important, if not the most important aspect of language learning and, in turn, language plays a dominant role in the total curriculum of Junior Primary pupils. 4. The Department of Indian Education is introducing the "mixed Breakthrough method" referred to above on an increasing scale. If the present trend is maintained LEAP will become the sole method for the teaching of beginning reading. The investigation comprised the following: 1. The use of Experimental and Control classes at two different schools. LEAP as exemplified by Breakthrough to Literacy, was used in Experiment classes while the Look-and-Say Method, as exemplified by the Let's Learn to Read Series, was used in the Control Classes. 2. The use of questionnaires to obtain information on the pupils and their families. 3. Personal observations of the work of the teachers and pupils in the Experimental and Control classes. 4. The use of questionnaires to elicit the opinions of various teachers who had experience of LEAP and the Look-and-Say Method used by the classes in the study. 5. Tests of the reading and creative writing abilities of pupils in the Experimental and Control classes. The overall results show: 1. That pupils taught by LEAP, as exemplified by BL, got a better start to reading than pupils on the "Look-and-Say" method, as exemplified by LLR. Breakthrough pupils also performed better in reading "new" material. 2. That "Breakthrough" pupils not only wrote more but also wrote better in respect of both content and style. / Thesis (M.Ed.)-University of Durban-Westville, 1981.

A recent debate has identified a description– experience gap, where the non-linear weighting function identified in prospect theory reverses when probabilities are discovered through experience rather than by description (probabilities). This thesis will explore the role of experience and probabilities theoretically and empirically. It is argued that both behaviors are compatible on a theoretical basis given a preference for the status quo, but produce opposing decision weights due to different cognitive and motivational factors. Probabilities focus a decision on the potential for rare events creating a preference for certain outcomes and reduced risk taking consistent with loss aversion. Experience overweighs customary outcomes consistent with sensitivity to a reference point or the status quo. Experience in the form of loss, however, moderates the effect of probabilities on risk taking. An experimental game of dice supports this hypothesis, suggesting ambiguity seeking in the face of loss and raising the possibility that the use of probabilities may not be always be maximizing behavior.

This thesis, conducted at Alcatel-Lucent Bell Labs France under the supervision of LCPI Laboratory and Strate Collège, explores the concept of aesthetic experiences in an R&D department.One of the current interests of design research explores the concept of User eXperience (UX) and provides frameworks and methods to observe, describe and generate a rich product experience. Other recent studies focus on the aesthetic experience in organizations. Using an Action-Research approach, we extend the knowledge on aesthetic experiences through a new perspective: rather than looking at the users' experience, we framework the experience of multidisciplinary R&D teams through a qualitative and quantitative study. Our experimentation field consists of multidisciplinary projects from the Applications Research Domain (APPRD) - the multidisciplinary department of Alcatel-Lucent Bell Labs. We study the most memorable projects - those that trigger aesthetic experiences in the work experience of research-engineers. Our goal is to understand what is the link between aesthetic experience feelings, design practices and aspects of the innovation culture. Finally, we propose a descriptive framework of aesthetic experience in this context and we show first implications to trigger this type of experience in a multidisciplinary R&D department.