This diploma thesis deals with Enterprise Resource Planning system Microsoft Dynamics AX2009 from theoretical but also practical point of view. Introductory chapters present MS Dynamics AX2009 on global market of ERP and within Microsoft Dynamics family products. Following chapters are concerned with implementation of this system and answering various questions, like why to implement MS Dynamics AX, where to find partner for implementation, how does implementation of information system proceed and from which MS Dynamics AX licence packages enterprise can be chosen. Practical part demostrates relations between modules of the system and describes functionality of selected modules. For easier understanding functionalities of the system are presented in a way that combines theoretical information with practical examples in Dynamics AX2009 system. After viewing this thesis, reader should have compact insight of MS Dynamics AX2009.

Customer relationship management includes all the sophisticated methodologies. It is a comprehensive way to manage the relationships which company has with its customers. There is a fierce competiton between companies, small businesses have to compete on equal terms with large organizations. This situation leads to discussion about customer oriented approach and diligence to prevent the loss of customer portfolio. Increase in the knowledge of customers is a key point of success. Information technology boosts customer relationship management. Companies face expensiveness of technologies and they try to find cheaper and more reachable solution. To find and evaluate criteria of success of CRM Software-as-a-Service in Czech Republic is the objective of my thesis. The goal is to define a method on how to find aspects of success, to research and to evaluate the results. Thesis contains insight into levels of CRM, summary of criteria of CRM choice, description of SaaS technology, research, results and final conclusion.

A dissertation deals with analysis of business information systems, which are offered to medium-sized companies. A target of my dissertation is to provide relevant information to staff members, who are faced with a decision of choosing business information system. The first part of my thesis is attended to theoretical level of ERP system. It characterizes ERP systems, their history, architecture and their implementation problem. Next chapters are targeted to Czech market area with business information system. Main part of my dissertation is formed by analysis and interpretation of information, which have been provided by respondents, who offer inland ERP product given to segment of small to medium-sized corporations. At the close are chosen key guides summed up.