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Řízení jakosti a řízení reklamací ve společnosti / Quality Control and Control of Complaints in the CompanyKrčálová, Jana January 2010 (has links)
This masters thesis deals with the current state of quality control system and control of complaints. Based on the information obtained from the analysis of the current situation in the company there is proposal of options and methods for quality improvements and control of complaints in the distribution process.
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