Thesis (M.Sc.)--Acadia University, 2000. / Includes bibliographical references (leaf 106). Also available on the Internet via the World Wide Web.

Thesis (Ph. D.)--University of Hong Kong, 2005. / Title proper from title frame. Also available in printed format.

Thesis (M.S.)--Brigham Young University. Dept. of Electrical and Computer Engineering, 2005. / Includes bibliographical references (leaves 83-84).

Thesis (Ph.D)--Computing, Georgia Institute of Technology, 2010. / Committee Chair: Arkin, Ronald C.; Committee Member: Christensen, Henrik I.; Committee Member: Fisk, Arthur D.; Committee Member: Ram, Ashwin; Committee Member: Thomaz, Andrea. Part of the SMARTech Electronic Thesis and Dissertation Collection.

Thesis (M.Sc.)--University of Alberta, 2010. / Title from PDF file main screen (viewed on July 15, 2010). A thesis submitted to the Faculty of Graduate Studies and Research in partial fulfillment of the requirements for the degree of Master of Science, Department of Computing Science, University of Alberta. Includes bibliographical references.

Thesis (Ph. D.)--Computing, Georgia Institute of Technology, 2006. / Gregory D. Abowd, Committee Chair ; Mark Guzdial, Committee Member ; Blair MacIntyre, Committee Member ; James Landay, Committee Member ; William N. Schilit, Committee Member.

Thesis (Ph.D.)--Montana State University--Bozeman, 2007. / Typescript. Chairperson, Graduate Committee: Michael J. Oudshoorn. Includes bibliographical references (leaves 155-163).

The present study has originated from the realisation that numerous software development projects either do not live up to expectations or fail outright. The scope, environment and implementation of traditional software projects have changed due to various reasons such as globalisation, advances in computing technologies and, last but not least, the development and deployment of software projects in distributed, collaborative and virtual environments. As a result, traditional project management methods cannot and do not address the added complexities found in this ever-changing environment. In this study the processes and procedures associated with software project management (SPM) were explored. SPM can be defined as the process of planning, organising, staffing, monitoring, controlling and leading a software project. The current study is principally aimed at making a contribution to enhancing and supporting SPM. A thorough investigation into software agent computing resulted in the realisation that software agent technology can be regarded as a new paradigm that may be used to support the SPM processes. A software agent is an autonomous system that forms part of an environment, can sense the environment and act on it over a period of time, in pursuit of its own agenda. The software agent can also perceive, reason and act by selecting and executing an appropriate action. The unique requirements of SPM and the ways in which agent technology may address these were subsequently identified. It was concluded that agent technology is specifically suited to geographically distributed systems, large network systems and mobile devices. Agents provide a natural metaphor for support in a team environment where cooperation and the coordination of actions toward a common goal, as well as the monitoring and controlling of actions are strongly supported. Although it became evident that agent technology is indeed being applied to areas and sections of the SPM environment, it is not being applied to the whole spectrum, i.e. to all core and facilitating functions of SPM. If software agents were to be used across the whole spectrum of SPM processes, this could provide a significant advantage to software project managers who are currently using other contemporary methods. The "SPMSA" model (Software Project Management supported by Software Agents) was therefore proposed. This model aims to enhance SPM by taking into account the unique nature and changing environment of software projects. The SPMSA model is unique as it supports the entire spectrum of SPM functionality, thus supporting and enhancing each key function with a team of software agents. Both the project manager and individual team members will be supported during software project management processes to simplify their tasks, eliminate the complexities, automate actions and enhance coordination and communication. Virtual teamwork, knowledge management, automated workflow management and process and task coordination will also be supported. A prototype of a section of the risk management key function of the SPMSA model was implemented as `proof of concept'. This prototype may be expanded to include the entire SPMSA model and cover all areas of SPM. Finally, the SPMSA model was verified by comparing the SPM phases of the model to the Plan-Do-Check-Act (PDCA) cycle. These phases of the SPMSA model were furthermore compared to the basic phases of software development as prescribed by the ISO 10006:2003 standard for projects. In both cases the SPMSA model compared favourably. Hence it can be concluded that the SPMSA model makes a fresh contribution to the enhancement of SPM by utilising software agent technology. / School of Computing / Ph. D. (Computer Science)

This thesis explores how a computer could facilitate emotional support, focusing on the user group of informal carers. Informal carers are people who provide regular mental or physical assistance to another person, who could not manage without them, without formal payment. They save the UK £132 billion per year. However, many carers find themselves isolated by their caring commitments and may suffer from mental and physical health problems. Good emotional support can help reduce the negative effects of stress. We explore how an Intelligent Virtual Agent (IVA) could provide suitable emotional support to carers; how this emotional support should be adapted to the situation and personality of the carer; and how to add emotional context to support messages. To do this, we create a corpus of emotional support messages of different types and devise an algorithm that selects which type of emotional support to use for different types of stress. We investigate whether to adapt emotional support to personality, developing a novel method of measuring personality using sliders. We explore the identity of the support-giver and find that this affects the perceived supportiveness of an emotional support message. We investigate how emoticons add emotional context to messages, developing a proposed set of emoticons that depict core emotions that people use online. We find that gift emoticons can be used to enhance emotional support messages by representing an effort to 'cheer up' the carer. Finally, we explore how emotional support messages could be used by an IVA in six interviews with carers. Overall, we find that an IVA that helps a carer keep in contact with their personal social network and offers emotional support messages would be well-received by carers, but further work needs to be done to implement it within the framework of existing social media.

In order for an agent to be considered both an interface agent and autonomous, it follows that there must be some part of the interface that the agent must operate in an autonomous fashion. The user must be able to directly observe autonomous actions of the agent and the agent must be able to observe actions taken autonomously by the user in the interface The ability of a software agent to operate the same interface operated by the human user, and the ability of a software agent to act independently of, and concurrently with, the human user will become increasingly important characteristics of human-computer interaction. Agents will observe what human users do when they interact with interfaces, and provide assistance by manipulating the interface themselves, while the user is thinking or performing other operations. Increasingly, applications will be designed to be operated simultaneously by users and their agents [1]. This study is motivated by the need to solve a problem of human resource optimization in the first year informatics practical course as presented by the R.A.U. Standard Bank Academy for Information Technology. The major aim being the development of a prototype system capable of automatically grading first year Microsoft Visual Basic.Net applications. The prototype system will ultimately render assistants obsolete in the grading process and free the assistants to help students with problems related to the informatics course. Developing the envisaged prototype requires much preliminary reading on artificial intelligence and its applications, more specifically autonomous interface agent architecture. Case-based reasoning and machine learning has been identified as having great potential and applicability in the development and implementation of the envisaged prototype and for this reason these topics will provide a foundation on which to build this dissertation. / Ehlers, E.M., Prof.