Cílem práce je vysvětlení pojmu firemní kultury, rozbor nástrojů vnitřní komunikace využívaných pro podporu a žádoucí rozvoj firemní kultury a demonstrování nástrojů interní komunikace ve společnosti Telefónica O2 Czech Republik a.s. Jsou dané nástroje vhodné pro situaci v dané společnosti a jaká je jejich účinnost?

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This thesis focuses on the analysis of 30 interviews with drug addicted patients from therapeutic communities in Peru, Nicaragua and the Czech Republic. The main objective is to recognize the differences in the identity of patients and examine the differences in their assessment of local treatment. Processing will be used for content analysis and created the grounded theory, which explains the socio-cultural differences in the identity of internal patients from different therapeutic communities.

The thesis focuses on issues of internal logistics outsourcing of a production company. A concrete example is the cooperation of the logistics provider Dachser s.r.o. and the producer of escalators, moving walkways and elevators Otis Escalators s.r.o. The project is called ILO (Internal Logistics Outsourcing) project and is situated in Břeclav, Czech Republic. After the theoretical introduction follows description of both partners and their relationship. Then the diploma thesis focuses on the phases of the ILO project from its planning and execution to final logistic solution. Work evaluates all these phases and highlights most critical problems. Also suggests ways how to avoid these critical situations in the future and shows benefits of the current solution for the customer. Moreover, it contents optimization suggestions for present solution and recommendations for further development in the future. This text aims to be a guide for future clients considering the implementation of outsourcing and to be independent critique of the entire project for Dachser.

Záměrem práce je zpracovat strategickou analýzu firmy,najít pomocí různých modelů a výpočetních ukazatelů silné a slabé stránky a příležitosti. Jednotlivé analýzy mohou pomoci nalézt a popsat současné postavení firmy, způsob tvorby strategie a doporučení pro budoucí rozvoj.

The thesis titled Audit in system of firm quality is focused on acquiring basic knowledge and skills associated with the term audit, its definition, defining the principle and necessity in the context of integration into the company's organizational structure. It presents requirements on the auditor itself, the working methods used in the audit activities and claims on the processing of the audit report. Important is also familiarization with the actual quality management system, which is clearly becoming an important tool to obtain a competitive advantage on the market. Due to disagreement with the publication of the monitored entity's trade name, in terms of this thesis the author described the organization as the company D. By analysis of outcomes related to the implementation of internal audit quality management system were identified possible bottlenecks of the auditees. During the reporting period was found that approx. 30% of nonconformities is still repeating from previous audits, it clearly testifies to inefficient solution of measures for eliminating identified nonconformities. Based on these findings was performed an analysis of the causes and effects associated with the occurrence of recurrent nonconformities, where the most important causes are team identified. These causes in terms of importance were identified by Pareto analysis regarding to the process itself (the missing steps, identifying the beginning and the end, the distribution of nonconformities according to the importance, etc.). Subsequently was performed drafting of more efficient process model suitable for effective implementation of audits in system of firm quality. In a use of change management in the organization was the new process model put into practice, including performance of assessment, approval, implementation, verification and validation tasks. The benefit of this thesis is mainly the possible application of the modified process model of audit in system of firm quality, which allows rapid optimization of business processes and procedures.

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Changes in understanding the role of internal audit and the changing needs of executive managers leads to the more frequent use of internal auditors as independent consultants. The aim of this diploma paper is to acquaint the reader with a wide range of activities and principles of the internal audit work of internal auditors. The second part deals with process optimization which has recently become ever more important concern of the work of internal auditors. The practical part demonstrates an example of the analysis and optimizing processes and corporate's management. This analysis is based on the real process audit and process optimization.