As externalidades negativas geradas pela distribuição urbana de cargas como congestionamentos, poluição e ruídos, são amplamente conhecidas e vivenciadas pela população que vive em grandes centros urbanos. Esses problemas têm sido agravados pelo crescimento da população urbana, pela crise no modelo de mobilidade adotado nas grandes cidades brasileiras e pelo aumento da complexidade do processo de distribuição urbana de carga. Nesse sentido, alguns atributos podem contribuir para a melhoria do desempenho logístico dos agentes participantes na distribuição de carga e outros podem dificultar a sua competitividade A investigação dos atributos de distribuição urbana de carga e dos papéis desses agentes são o ponto de partida deste estudo. A presente dissertação tem o objetivo identificar os atributos de distribuição urbana de carga, levando-se em conta os diferentes pontos de vista dos principais responsáveis pela distribuição de carga na RMSP e que atuam no mercado varejista: Embarcador, Operador Logístico, Transportador e Cliente. Para tanto, foi feita a análise do referencial teórico sobre o tema distribuição urbana de carga, foram desenvolvidos dois estudos de caso em Operadores logísticos que atuam na logística de distribuição de carga na Região Metropolitana de São Paulo. Foi também realizado um levantamento de dados com 119 prestadores de serviços logísticos, Operador logístico e Transportador, obtidas pela aplicação de questionário de pesquisa com esses agentes. Por meio das informações obtidas, verificou-se que os atributos relevantes e unânimes entre os prestadores de serviços logísticos, são: filas e local para carga e descarga, flexibilidade, restrição de circulação por tamanho de veículo, local regulamentado para estacionar veículos de carga, congestionamento e roubo de carga. Adicionalmente, o consumo sazonal e o comprometimento no recebimento são os problemas mais relevantes segundo os Operadores logísticos e Transportadores, respectivamente. / The negative externalities generated by the urban distribution of cargo, such as traffic jams, pollution and noise, are widely known and experienced by the population living in large urban centers. These problems have been aggravated by the growth in urban population, by the crisis in the mobility model adopted in the large Brazilian cities and by the growth in complexity of the urban cargo distribution process. In this sense, some attributes may contribute to improving the logistic performance of the agents participating in the cargo distribution and others may hinder its competitiveness. The investigation into the urban cargo distribution attributes and of these agents roles is the starting point of this study. The present thesis aims to analyze the urban cargo distribution attributes, taking into account the different points of view of the major actors in the cargo distribution in the São Paulo Metropolitan Region (SPMR) and acting in the retail market: Shipper, Logistic Operator, Carrier and Client. For this, an analysis of the theoretical referential was performed regarding the theme urban cargo distribution; two case studies were conducted with Logistic Operators acting in the cargo distribution logistics in the São Paulo Metropolitan Region and, lastly, the descriptive measures of the problems faced by Logistic Service Renderers, Logistic Operators and Carriers were analyzed, obtained from the application of a research questionnaire to these agents. From the information obtained, the relevant and unanimous attributes among the logistic service renderers were verified to be: lines and places for loading/ unloading, flexibility, circulation constraints as per the size of the vehicle, regulated place to stop cargo vehicles, traffic jam and cargo theft. Added to these attributes are seasonal consumption and product compromised at receipt, which are considered relevant by Logistic Operators and Carriers, respectively.

As externalidades negativas geradas pela distribuição urbana de cargas como congestionamentos, poluição e ruídos, são amplamente conhecidas e vivenciadas pela população que vive em grandes centros urbanos. Esses problemas têm sido agravados pelo crescimento da população urbana, pela crise no modelo de mobilidade adotado nas grandes cidades brasileiras e pelo aumento da complexidade do processo de distribuição urbana de carga. Nesse sentido, alguns atributos podem contribuir para a melhoria do desempenho logístico dos agentes participantes na distribuição de carga e outros podem dificultar a sua competitividade A investigação dos atributos de distribuição urbana de carga e dos papéis desses agentes são o ponto de partida deste estudo. A presente dissertação tem o objetivo identificar os atributos de distribuição urbana de carga, levando-se em conta os diferentes pontos de vista dos principais responsáveis pela distribuição de carga na RMSP e que atuam no mercado varejista: Embarcador, Operador Logístico, Transportador e Cliente. Para tanto, foi feita a análise do referencial teórico sobre o tema distribuição urbana de carga, foram desenvolvidos dois estudos de caso em Operadores logísticos que atuam na logística de distribuição de carga na Região Metropolitana de São Paulo. Foi também realizado um levantamento de dados com 119 prestadores de serviços logísticos, Operador logístico e Transportador, obtidas pela aplicação de questionário de pesquisa com esses agentes. Por meio das informações obtidas, verificou-se que os atributos relevantes e unânimes entre os prestadores de serviços logísticos, são: filas e local para carga e descarga, flexibilidade, restrição de circulação por tamanho de veículo, local regulamentado para estacionar veículos de carga, congestionamento e roubo de carga. Adicionalmente, o consumo sazonal e o comprometimento no recebimento são os problemas mais relevantes segundo os Operadores logísticos e Transportadores, respectivamente. / The negative externalities generated by the urban distribution of cargo, such as traffic jams, pollution and noise, are widely known and experienced by the population living in large urban centers. These problems have been aggravated by the growth in urban population, by the crisis in the mobility model adopted in the large Brazilian cities and by the growth in complexity of the urban cargo distribution process. In this sense, some attributes may contribute to improving the logistic performance of the agents participating in the cargo distribution and others may hinder its competitiveness. The investigation into the urban cargo distribution attributes and of these agents roles is the starting point of this study. The present thesis aims to analyze the urban cargo distribution attributes, taking into account the different points of view of the major actors in the cargo distribution in the São Paulo Metropolitan Region (SPMR) and acting in the retail market: Shipper, Logistic Operator, Carrier and Client. For this, an analysis of the theoretical referential was performed regarding the theme urban cargo distribution; two case studies were conducted with Logistic Operators acting in the cargo distribution logistics in the São Paulo Metropolitan Region and, lastly, the descriptive measures of the problems faced by Logistic Service Renderers, Logistic Operators and Carriers were analyzed, obtained from the application of a research questionnaire to these agents. From the information obtained, the relevant and unanimous attributes among the logistic service renderers were verified to be: lines and places for loading/ unloading, flexibility, circulation constraints as per the size of the vehicle, regulated place to stop cargo vehicles, traffic jam and cargo theft. Added to these attributes are seasonal consumption and product compromised at receipt, which are considered relevant by Logistic Operators and Carriers, respectively.

À cause des stratégies de production et de marketing de plus en plus ambitieuses tellesque le Juste-À-Temps et la production adaptée au client, les approches de collaboration logistique verticale qui sont courantes atteignent une limite d'efficacité notamment en transport. La collaboration logistique horizontale (CLH) et plus particulièrement la mutualisation, dont l'efficacité a été prouvée dans la littérature et dans les cas réels, a attiré l'attention des chercheurs ainsi que des praticiens. Cependatn, un des obstacles principaux à la mise en œuvre des CLHs est l'absence d'un mécanisme de collaboration raisonné, en particulier un mécanisme de partage des gains. Nous identifions deux formes d'organisation des CLHs : centralisée limité en pratique à de petites coalitions et décentralisée pouvant comprendre de nombreux participants. Pour des CLHs centralisées, nous proposons un modèle de collaboration qui est un processus de conduite qui intègre les outils d'aide à la décision. Nous développons également un mécanisme de partage par la théorie des jeux. Ce mécanisme est applicable aux différentes catégories des CLHs centralisées, qui peuvent être modélisées par des jeux coopératifs super-additif et non-super-additifs. Afin de proposer un plan de partage crédible aux collaborateurs, ce mécanisme de partage prend en compte la contribution de chacun des collaborateurs, la stabilité de la coalition et leur pouvoir de négociation. Ce cadre est illustré par des exemples numériques issus de cas logistiques. Pour la mise en œuvre des CLHs décentralisées, nous proposons un cadre de travail de logistique collaborative qui est ouvert aux participants potentiels, et avons conçu des protocoles fondés sur le mécanisme d'enchère combinatoire, qui spécifient l'allocation de demande de livraison et la détermination de paiement pour faciliter les collaborations. Cette dernière partie s'appuie sur la théorie dite de Mechanism design. / As the result of the more and more ambitious production and marketing strategies,such as Just-In-Time and increasing customization of products, the current vertical logistics collaboration approaches based on single supply chain seems insufficient to achieve further improvements in transportation efficiency. The horizontal logistics collaboration (HLC), which has been proved an effective approach to efficiency improvement, has attracted both academics and practitioners. One of the main barriers to the implementation of HLCs is the lack of feasible collaboration mechanism, in particular the gain sharing mechanism. We identify two organizational forms of HLCs: the centralized and decentralized ones. For centralized HLCs, we propose a collaboration model that is a collaboration conducting process integrating decision-aiding tools to guide the implementation of the collaboration. We also develop a generally applicable game-theoretic sharing mechanism for different categories of centralized HLCs modeled as super-additive and non-super-additive cooperative games. This sharing mechanism takes into account the collaborators' contribution, the coalition stability, and the bargaining power to propose a credible sharing scheme for collaborators. The approach is illustrated by numerical example taken from logistics cases. For the implementation of the decentralized HLCs, we propose an open collaborative logistics framework, and design the system protocols as the collaboration mechanism that specifies the combinatorial-auction-based request allocation and payment determination to foster the collaborations.