by Chan She Kei. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 85-86). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / ACKNOWLEDGMENTS --- p.vi / LIST OF TABLES --- p.vii / LIST OF CHARTS --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- RESEARCH METHODOLOGY --- p.4 / Basic Scope of the Study --- p.4 / Basic Approach --- p.5 / Confidentiality --- p.6 / Chapter III. --- LITERATURE REVIEW --- p.7 / Organisational Development --- p.7 / Emerge of Business Process Re-engineering --- p.8 / Principles and Basic Steps for Re-engineering Business Process --- p.10 / Obstacles for BPR --- p.15 / Organisational Culture and BPR in Chinese Community --- p.17 / Lessons Learnt from Experience --- p.19 / Chapter IV. --- THE BPR CASE --- p.22 / Background of Asset Creation Team --- p.22 / Urgency for Changes --- p.23 / Objectives --- p.24 / Approach --- p.25 / Issues --- p.25 / Benchmarking --- p.26 / Recommendation --- p.27 / Organisational Change --- p.28 / Implementation --- p.29 / Chapter V. --- DISCUSSION AND ANALYSIS --- p.31 / Top Management Commitment --- p.31 / BPR Team Member --- p.32 / BPR Project Process --- p.33 / The Proposed Change --- p.35 / Human Aspects of BPR --- p.42 / Chapter VI. --- EMPLOYEE SURVEY --- p.46 / Objectives --- p.46 / Survey Responses --- p.47 / Discussion on Survey Findings --- p.49 / Corporate Change Strategies --- p.49 / Corporate and Personal Culture --- p.52 / Work Organisation and Operating Efficiency --- p.56 / Impact on Employee due to the Change --- p.58 / Chapter VII. --- SUGGESTIONS FOR IMPROVEMENT --- p.61 / Suggestions for Future BPR Project --- p.61 / Suggestions for Improving Effectiveness of the New Organisation --- p.63 / Chapter VIII. --- CONCLUSION --- p.67 / APPENDICES --- p.73 / Chapter Appendix 1 : --- The Previous Organisational Chart for Design Department --- p.73 / Chapter Appendix 2 : --- The Previous Organisational Chart for Network Development Department --- p.74 / Chapter Appendix 3 : --- The Organisational Chart for New Asset Creation Process --- p.75 / Chapter Appendix 4 : --- The Previous Work Process For Asset Creation --- p.76 / Chapter Appendix 5 : --- The New Work Process For Asset Creation --- p.77 / Chapter Appendix 6 : --- The Implementation Plan --- p.78 / Chapter Appendix 7 : --- The Sample Questionnaire --- p.79 / Chapter Appendix 8 : --- The Survey Summary --- p.83 / BIBLIOGRAPHY --- p.85 / Books --- p.85 / Periodicals --- p.86