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Although total quality management (TQM) has been so widely adopted, its theoretical underpinnings remain relatively unexplored as compared to other management theories. A frequently pointed out research gap is on the cultural side of TQM as a human-oriented management philosophy. TQM is known to begin mainly in Japan and the United States. However, the cultural values of the Japanese and the American people are very different. In Japan, the importance of group harmony is stressed, while the Americans mainly value individual creativity and achievements. Even so, companies in these different cultures have succeeded in implementing TQM and have achieved world class performance. It is reasonable to believe that when TQM, as a culture-free system itself, is being implemented in a particular cultural setting, it must accommodate to a certain extent the local culture. That is to say, Japanese-style TQM is obviously different from American-style TQM and a culture-specific TQM indeed exists. As TQM and ISO 9000 have recently become some of the hottest managerial issues in mainland China and the overseas Chinese regions, this empirical study is concerned with the influence of Chinese cultural values on TQM. In particular, the operations of ISO 9000 certified companies in mainland China, Hong Kong, and Taiwan and the cultural values of their Chinese managers were analyzed. Grounded on sociological and psychological theories, quantitative (structural equation modeling) and qualitative (case studies and interviews) research methods were employed to devise a general theoretical model of cultural ii influence on TQM. Furthermore, using Chinese cultural values as a case, the specificities of a Chinese-style TQM were uncovered. The study has not only contributed its modest share towards the theoretical development of TQM but has also paved way for understanding indigenous managerial psychology from a different perspective.

abstract: By matching a CEO's place of residence in his or her formative years with U.S. Census survey data, I obtain an estimate of the CEO's family wealth and study the link between the CEO's endowed social status and firm performance. I find that, on average, CEOs born into poor families outperform those born into wealthy families, as measured by a variety of proxies for firm performance. There is no evidence of higher risk-taking by the CEOs from low social status backgrounds. Further, CEOs from less privileged families perform better in firms with high R&D spending but they underperform CEOs from wealthy families when firms operate in a more uncertain environment. Taken together, my results show that endowed family wealth of a CEO is useful in identifying his or her managerial ability. / Dissertation/Thesis / Doctoral Dissertation Business Administration 2018

The aim of the thesis is to perform an analysis of managerial methods; to characterize managerial style of the front office management and consider impact on the efficiency of the performed operations. The first part is theoretical {--} literal compilation which I composed of relevant literary sources competent to the chosen topic. In the second, analytical, part I dealt with analysis of two particular situations by observing and gaining information via questionnaire methods and interviews. According to the gained information, I evaluated management{\crq}s concept and its efficiency, I designed suitable managerial style. Finally, I evaluated the whole project economically.

This work deals with the managerial style a leader applies by managing. The aim of this thesis is to determine the managerial style asserted by leading managers of an engineering oraganization, assessment of satisfaction of their subordinates with this style of management, compared with other managers surveyed and drafting of measures to increase employee satisfaction with the manager and the company itself. Theoretical section summarizes the basic knowledge of the issue, practical part analysis of the results of the qustionnaire survey and the plan to improve the current situation.

This thesis deals with a proposal of changes in the organizational structure of the company VELUX Czech Republic Ltd., with respect to changes in its industry sector. Changes in this sphere are the opportunities and threats coming from the external environment of the company which the company management must be able to respond to. The proposed changes in the organizational structure should contribute to the achievement of company strategic goals.

Purpose of work is analysis efficiency and character Czech managers. Further finding of optimal managerial operation style, appreciation levels of service culture and determination aspects that affect on this . The research was made on the sample of 100 questionaire which was put in firms in different branches.

<p>Syfte: Tanken med detta arbete har varit att se hur en fusion med företag i fyra olika länder som deltagare påverkat en stor organisation som Nordea, undersöka vilka skillnader de olika kulturerna för med sig och vilka problem de orsakat i integrationsprocessen. Jag ville även jämföra vilka olika ledarstilar som existerade i de olika länderna och ta reda på om det påverkat chefernas ledarstil i Sverige. Även massmedians bevakning under integrationsprocessen undersöks för att se deras inställning till sammanslagningen.</p><p>Metod: I denna uppsats har både sekundär- och primärdata använts. Jag har studerat vad andra skrivit om fusioner, kulturens påverkan och olika ledarstilar men jag har även samlat in egen primärdata genom intervjuer med två personer från Nordea. Sedan har jag jämfört resultatet av intervjuerna med teorin för att få en bra bild om hur fusionen och integrationsprocessen fungerat i Nordea.</p><p>Resultat & slutsats: De olika kulturerna inkluderade olika ledarstilar i fusionen och en viss anpassning har krävts av cheferna för att samarbetet ska fungera. Det finns stora skillnader bland chefernas sätt att leda och detta har bekräftats i både teorin och empirin. Nordea har med sammanslagningen blivit en stor och attraktiv bank bland de svenska storföretagen, eftersom de nu och kan hantera nordiska affärer bättre än andra banker.</p><p>Förslag till fortsatt forskning: En fusion mellan SEB och Nordea har diskuterats i media och det skulle ha varit kul att göra en jämförelse hur väl de två bankerna passar ihop och se vad resultatet visar. Att jämföra Nordeas sammanslagning med en annan större fusion skulle också vara kul för att verkligen se vad som gjorts bra respektive mindre bra i Nordeas fusion.</p><p>Uppsatsens bidrag: Denna uppsats ger en förklaring till hur viktigt det är att ta hänsyn till kulturen i det andra företaget i en fusion. Att båda parter lär sig hur och varför de andra ledarna agerar som de gör. Detta är värdefullt för att kunna utveckla eller modifiera sitt eget beteende för att underlätta samarbetet.</p> / <p>Aim: The purpose with this assignment was to see how a merger with four different participants in four countries has affected a large organisation as Nordea. To see the differences in the culture and the problems they caused in the integration process. I also wanted to compare the different manager styles in the different countries and find out if they had an impact on the leadership style in Sweden. Even the mass medium survey during the integration process will be investigated to see their attitude towards the merger.</p><p>Method: Both secondary- and primary data has been used in this paper. I have studied what other has written about the merger, culture affect and different managerial style which are secondary data. I have also collected my own primary data through interviews with two persons from Nordea. Afterwards I compared the results from the interviews with the theory to get a good understanding how the merger and integration process worked in Nordea.</p><p>Result & Conclusions: The different cultures included different managerial styles into the merger and a certain adaptation was needed by the managers to make the cooperation work. There are big differences in the way managers leads and that has been confirmed in both theory and empirical studies. Nordea has by the merger grown and are now a big bank and attractive among the big Swedish companies, because they are now can handle Nordic affairs better then others banks.</p><p>Suggestions for future research: A merger between SEB and Nordea has been discussed in media and it would be interesting to compare the two banks and see how well they fit each other and what the result could turn out to be. Comparing the Nordea merger with another big fusion would be interesting and make it possible to see what was made good and bad in the Nordea merger.</p><p>Contribution of the thesis: This assignment gives an explanation on how important it is to consider the culture in the other company in a merger. It is important for both parts to learn how and why the managers’ act in the way they do, to be able to modify and develop their own behaviour to facilitate the collaboration.</p>

Syfte: Tanken med detta arbete har varit att se hur en fusion med företag i fyra olika länder som deltagare påverkat en stor organisation som Nordea, undersöka vilka skillnader de olika kulturerna för med sig och vilka problem de orsakat i integrationsprocessen. Jag ville även jämföra vilka olika ledarstilar som existerade i de olika länderna och ta reda på om det påverkat chefernas ledarstil i Sverige. Även massmedians bevakning under integrationsprocessen undersöks för att se deras inställning till sammanslagningen. Metod: I denna uppsats har både sekundär- och primärdata använts. Jag har studerat vad andra skrivit om fusioner, kulturens påverkan och olika ledarstilar men jag har även samlat in egen primärdata genom intervjuer med två personer från Nordea. Sedan har jag jämfört resultatet av intervjuerna med teorin för att få en bra bild om hur fusionen och integrationsprocessen fungerat i Nordea. Resultat &amp; slutsats: De olika kulturerna inkluderade olika ledarstilar i fusionen och en viss anpassning har krävts av cheferna för att samarbetet ska fungera. Det finns stora skillnader bland chefernas sätt att leda och detta har bekräftats i både teorin och empirin. Nordea har med sammanslagningen blivit en stor och attraktiv bank bland de svenska storföretagen, eftersom de nu och kan hantera nordiska affärer bättre än andra banker. Förslag till fortsatt forskning: En fusion mellan SEB och Nordea har diskuterats i media och det skulle ha varit kul att göra en jämförelse hur väl de två bankerna passar ihop och se vad resultatet visar. Att jämföra Nordeas sammanslagning med en annan större fusion skulle också vara kul för att verkligen se vad som gjorts bra respektive mindre bra i Nordeas fusion. Uppsatsens bidrag: Denna uppsats ger en förklaring till hur viktigt det är att ta hänsyn till kulturen i det andra företaget i en fusion. Att båda parter lär sig hur och varför de andra ledarna agerar som de gör. Detta är värdefullt för att kunna utveckla eller modifiera sitt eget beteende för att underlätta samarbetet. / Aim: The purpose with this assignment was to see how a merger with four different participants in four countries has affected a large organisation as Nordea. To see the differences in the culture and the problems they caused in the integration process. I also wanted to compare the different manager styles in the different countries and find out if they had an impact on the leadership style in Sweden. Even the mass medium survey during the integration process will be investigated to see their attitude towards the merger. Method: Both secondary- and primary data has been used in this paper. I have studied what other has written about the merger, culture affect and different managerial style which are secondary data. I have also collected my own primary data through interviews with two persons from Nordea. Afterwards I compared the results from the interviews with the theory to get a good understanding how the merger and integration process worked in Nordea. Result &amp; Conclusions: The different cultures included different managerial styles into the merger and a certain adaptation was needed by the managers to make the cooperation work. There are big differences in the way managers leads and that has been confirmed in both theory and empirical studies. Nordea has by the merger grown and are now a big bank and attractive among the big Swedish companies, because they are now can handle Nordic affairs better then others banks. Suggestions for future research: A merger between SEB and Nordea has been discussed in media and it would be interesting to compare the two banks and see how well they fit each other and what the result could turn out to be. Comparing the Nordea merger with another big fusion would be interesting and make it possible to see what was made good and bad in the Nordea merger. Contribution of the thesis: This assignment gives an explanation on how important it is to consider the culture in the other company in a merger. It is important for both parts to learn how and why the managers’ act in the way they do, to be able to modify and develop their own behaviour to facilitate the collaboration.

Made available in DSpace on 2016-06-02T19:51:37Z (GMT). No. of bitstreams: 1 2254.pdf: 767423 bytes, checksum: 03b8643d754cea6c5ccb9d84a1dce2ff (MD5) Previous issue date: 2009-02-12 / Performance measurement systems are part of the daily routine of managers, due to the fact that organizations under their administration operate in a dynamic, complex environment where information-based decision and action taking are vital. Several uses to performance measurement systems can foster improvements. To any of these purposes the performance measurement systems are always driving behavior to process improvement. In doing so, they can act as an enabler to continuous improvement programs since other organizational factors allow this use. In performance measurement systems literature no factor is so commented as organizational culture however. In this research field, this factor is commonly handled as managerial behavior, or managerial style, used by managers in charge of the managerial control. The aim of this dissertation is to clarify the relationship between managerial style and the use of performance measurement systems as an enabler of continuous improvement initiatives. An exploratory study was developed using participant observation and document review techniques in case studies. Empirical results show that the use of performance measurement systems in an interactive way is achieved through a process-relational management style. In this case there is more commitment to continuous improvement programs. On the other hand, the use of performance measurement systems in diagnostic way is achieved through a systemic-control management style. In this case there is less commitment to the continuous improvement programs. Furthermore, the use of performance measurement systems as an enabler of continuous improvement programs depends on its use as an interactive control system in al management levels and in the whole measurement cycle. / Um sistema de medição de desempenho faz parte da rotina diária dos gestores. Isto se deve ao fato de que as organizações administradas por eles estão inseridas em um ambiente complexo e em constante mudança, em que a tomada de decisões e ações baseada em informações relevantes deste ambiente são fundamentais. Diversos usos do sistema de medição de desempenho podem ser identificados para promover as mudanças necessárias à sobrevivência da organização, sendo que estes usos sempre estão associados ao estímulo do comportamento dos indivíduos para a introdução de melhorias nos processos. Neste sentido, o sistema de medição de desempenho atua como suporte aos programas de melhoria contínua, desde que outros fatores organizacionais favoreçam tal uso. Na literatura acerca de sistemas de medição de desempenho pesquisada, a cultura organizacional se apresenta como principal variável de impacto para este uso, sendo geralmente abordada do ponto de vista do comportamento, ou estilo de gestão no exercício do controle gerencial. O objetivo desta dissertação é esclarecer a relação deste fator com o uso do sistema de medição de desempenho como suporte aos programas de melhoria contínua. Para este fim foi realizado um estudo exploratório utilizando as técnicas de observação participativa e revisão documental em estudos de caso. Os resultados empíricos da pesquisa revelam que o uso do sistema de medição de desempenho de maneira interativa, proporcionada pelo estilo de gestão processual-relacional, promove maior adesão aos programas de melhoria contínua. Por outro lado, o uso do sistema de medição de desempenho de maneira diagnóstica, proporcionada pelo estilo de gestão sistêmicocontrolador, desestimula a adesão aos programas de melhoria contínua. Todavia, o suporte do sistema de medição de desempenho aos programas de melhoria contínua depende de seu uso de forma balanceada dos dois estilos em todos os níveis de gestão e em todas as etapas do ciclo da medição de desempenho.