Made available in DSpace on 2014-12-17T13:53:20Z (GMT). No. of bitstreams: 1 FredericoSAJ.pdf: 1212661 bytes, checksum: 98052672bab03ca3fc4abff60eda44df (MD5) Previous issue date: 2008-09-25 / Increasingly, the Information Technology is used in the society, including the private, public and third sector organizational context. Technological tools are created in order to speed, automate, control and monitor processes. These technologies generate impacts on areas that permeate their use and the objective of this study is to investigate the implementation process of the Eletronic Invoice and the impacts arising from this technological tool in companies. For that, case studies have been conducted in three companies that emit and receive Eletronic Invoice, in a Information System consultancy, that provides softwares of Eletronic Invoice, and in a State Tax Department. Data collection was performed with organizations representatives through electronic questionnaires. The study concludes that it is expected, by the investigated organizations, that the tool reaches the benefits offered by the Tax Administration. However, these benefits have not been identified yet and neither have the use of methodologies in order to identify them. Moreover, the main impact found was the need for better training and participant?s technical qualification, followed by reducing printing costs and paper purchase / Cada vez mais a Tecnologia da Informa??o ? utilizada na sociedade e inclui-se no contexto organizacional privado, estatal ou do terceiro setor. Ferramentas tecnol?gicas ou baseadas em tecnologia s?o criadas com o objetivo de agilizar, automatizar, controlar e fiscalizar processos. Estas tecnologias geram impactos nas ?reas que permeiam sua utiliza??o e o presente estudo tem o objetivo de investigar o processo de implanta??o da ferramenta e os impactos tecnol?gicos decorrentes da Nota Fiscal Eletr?nica nas empresas. Para isto, foram realizados estudos de casos em tr?s empresas emissoras e receptoras de Nota Fiscal Eletr?nica, em uma consultoria fornecedora de sistema de informa??o emissor/receptor de Nota Fiscal Eletr?nica e em uma Secretaria de Fazenda Estadual. A coleta de dados foi realizada com representantes das organiza??es, atrav?s de question?rios eletr?nicos. Conclui-se que ? esperado, pelas organiza??es investigadas, que a ferramenta gere os benef?cios propostos pela Administra??o Tribut?ria. Entretanto, estes ainda n?o foram identificados e tampouco identificou-se a utiliza??o de metodologias com o intuito de identific?-los. Al?m disso, o principal impacto encontrado foi a necessidade de melhor preparo e qualifica??o t?cnica das pessoas, seguido pela redu??o dos custos de impress?o e de aquisi??o de papel