Darbo tikslas – įvertinti Naujagimiui palankios ligoninės principų įtaką pacienčių pasitenkinimui sveikatos priežiūros paslaugomis. Uždaviniai: 1) įvertinti pacienčių lūkesčius ir pasitenkinimą sveikatos priežiūros paslaugomis Kauno medicinos universiteto klinikų gimdymo stacionare įgyvendinant naujagimiui palankios ligoninės principus. 2) įvertinti pacienčių lūkesčius ir pasitenkinimą sveikatos priežiūros paslaugomis Vilniaus miesto universitetinės ligoninės gimdymo stacionare. 3) palyginti pacienčių lūkesčius ir pasitenkinimą sveikatos priežiūros paslaugomis gautomis Kauno medicinos universiteto klinikose ir Vilniaus miesto universitetinės ligoninėje gimdymo stacionaruose. Tyrimo metodika. Tyrimas buvo vykdomas 2009 m. vasario – kovo mėn.. Atrinktoms moterims, gimdžiusioms Kauno Medicinos Universiteto Akušerijos ir ginekologijos klinikoje ir Vilniaus miesto Universitetinės Antakalnio ligoninės moterų klinikoje, paštu buvo išsiųsti klausimynai. Išsiųsta 640 anketų, atsako dažnis – 94,4 proc. Anketinių duomenų analizei naudotas kompiuterinis SPSS 13.0 statistinis versijos paketas. Rezultatai. Kauno Medicinos Universiteto Klinikų gimdymo stacionare moterų lūkesčiai tapatūs su Naujagimiui palankios ligoninės principais. Jos patenkintos suteikiamomis komforto sąlygomis, teikiama informacija, aukštu medicininio personalo žinių lygiu. Vilniaus miesto universitetinės ligoninės gimdymo stacionare moterys atskirtos nuo savo naujagimių, neužtikrinta sėkmingo žindymo pradžia... [toliau žr. visą tekstą] / Aim of the study – to evaluate influence of Baby-Friendly Hospital Initiative (BFHI) on patients satisfaction with health services. Objectives: 1) to evaluate patients expectations and satisfaction with health services at Kaunas University Hospital birth center which is implementing BFHI; 2) to evaluate patients expectations and satisfaction with health services at Vilnius University Hospital birth center; 3) to compare patients expectations and satisfaction with health services at Kaunas University Hospital and Vilnius University Hospital birth centers. Methods. The study was conducted in February–March 2009. Selected sample of women who underwent deliveries at Kaunas University Hospital (Department of Obstetrics and Gynecology) and at Vilnius University Hospital (Women Clinic of Antakalnis Hospital) received questionnaires via mail. Altogether 640 questionnaires were sent, the response rate reached 94.4%. Statistical data analysis was performed using „SPSS for Windows 13.0“ software. Results. Patients expectations at Kaunas University Hospital birth center meets the BFHI principles. Women are satisfied with provided comfort, information, and high competence of medical staff. At Vilnius University Hospital birth center women are separated from their babies, therea are no conditions for successful inititation of breastfeeding, poor staff communication. Conclusions. The comparison of patients expectations at Kaunas and Vilnius universities hospitals birth centers revealed no... [to full text]

SUMMARY Aim of the study – to assess the attitudes of patients and their partners to the quality of service in the secondary and tertiary obstetrical in-patient clinics. Objectives: 1) to evaluate the attitudes of patients to the quality of obstetrical care services; 2) to compare the quality of services among secondary and tertiary obstetrical clinics; 3) to determine the factors influencing the satisfaction with obstetrical care services; 4) to evaluate the attitudes of patients’ partners to the quality of obstetrical care services. Methods: The anonymous survey of parturient women (patients) and their partners (participants in childbirth) was performed in different obstetrical clinics since 1st January to 30th December 2004. The survey was conducted in the secondary care obstetrical in-patient Silutė (level A) and Panevezys (level B) clinics and also in the tertiary care Kaunas obstetrical in-patient clinic (Hospital of Kaunas University of Medicine). The number of participants was following: in Silute; 304 parturient women and 145 their partners, in Panevezys 416 and 253 and in Kaunas 256 and 111 respectively. Response rate varied between 73% and 96%. The difference between categorical variable was assessed using chi-square (χ²) test. Correlation analysis was performed using Spearman coefficient of rank correlation. Results: Majority of respondents were satisfied with childbirth (91% ) and postnatal care (95%). The satisfaction with quality of services was not related... [to full text]