This thesis aims at securing the quality of components from AP&T’s suppliers and to get a picture of different suppliers’ processes. In this thesis, samples supplied by various AP&T suppliers where measured at AP&T to gather data on how well the parts met design specifications. The collected data were analyzed using histogram and stratification. Further analysis was done using pareto chart and capability indices. Only the critical dimensions identified from the pareto chart together with discussions with experts on the shop floor were further analyzed using capability indices. This was done to focus more on the critical dimensions which needed more attention. The findings were critically studied and suggestions were made which served as a fundamental base for supplier product quality improvement plan at AP&T. However, there was no direct contact with the supplier process to ascertain its being in control; therefore, product characterization was carried out. In this case, all the results obtained from the analyses only gave a momentary picture of the process. Therefore, the results can not be used for future predictions.In the analysis, special attention was laid on the shape, spread and centering of the histogram. Studies were also done on the significant few; got from the pareto chart. Use was made of capability indices to get the momentary fall-outs of ppm and the percentage of the specification band used up by the process. / Uppsatsnivå: D

Statistical process control (SPC) which includes very powerful techniques used in other mature engineering disciplines for providing process control is not used by many software organizations. In software engineering domain, SPC is currently utilized only by organizations which have high maturity levels according to the process improvement models like CMM, ISO/IEC 15504 and CMMI. Guidelines and software tools to implement SPC techniques should be developed for effective use and dissemination of SPC especially for low maturity organizations. In this thesis, a software tool (SPC-AAT) which we developed to assess the suitability of software processes and metrics for SPC and use of SPC tools is presented. With SPC-AAT, we aim to ease and enhance application of SPC especially for emergent and low maturity organizations. Control charts, histograms, bar charts and pareto charts are the supported SPC tools for this purpose. We also explained the validation of the tool over two processes of a software organization in three case studies.

With the globalization era, software companies around the world not only have to face competition in the domestic industry, as well as the subsequent challenge of large international companies. For this reason, domestic software companies must to upgrade their own software quality. Domestic government agencies and non-governmental units together promote Capability Maturity Model Integration (CMMI). Hope to improve their quality of software development process through internationalized professional evaluation. Towards the high-maturity software development process, software development process should be estimated quantitatively in CMMI Level 4. There are frequently used statistical process control (SPC) methods, including control charts, fishbone diagram, pareto charts ... and other related practices. Its goal is to maintain stability of overall software development process, so the output performance can be expected. Primitive SPC applied in manufacturing industry, successfully improving the quality of their products. But some characteristics of software, such as software development is human-intensive and innovative activities. It increases not only variability of control, but also difficulties of implementation. In this study, collate and analyze the operational framework of SPC and CMMI Level 4 through study of literature and case study with the case company-A company's practices. It contains two points, one is organization point of view, the other is methodological point of view. Organizational point of view includes stage of CMMI Level 4 and SPC implemented in the software industry, as well as how to design the organizational structure. Methodological point of view includes the steps to run SPC¡Buseful methods and tools. Methodological point of view also uses control theory to collate relevant control mechanisms. Finally, we illustrate how to integrate SPC into the company's system development life cycle. The framework can provide a reference for domestic software companies of longing for implementing CMMI Level 4 and SPC.

The thesis deals with the analysis of quality management system in a selected organization and with tasks assigned by the organization's quality manager. The company is Aspera, spol. s r.o., specifically its metal manufacturing centre Aspera Technology in České Budějovice. The thesis is divided into a theoretical and a practical part. The theoretical part is based on study of scientific literature and focuses on quality definition, history of quality management, quality management system principles and concepts and quality management tools, especially process flowchart, Pareto diagram and FMEA. The practical part describes the company, its manufacturing centre and its quality management system. The next part deals with the three assigned tasks. First, designated company processes are described and visualized in the form of flowcharts. Second, weak points and risks of these processes are analysed using FMEA and corrective actions are recommended. Third, the most significant internal defects are identified using Pareto chart and cost analysis. At the end of the thesis some suggestions for improvement are provided. The suggestions were observed during an internship in the company and should enhance the quality management system and help the overall operation of the company processes.

The objective of this thesis is cost analysis in XYZ CZ s.r.o. with aims of reducing warranty costs and improve product quality. The introduction describes fundamental quality management systems from which I have selected data to be analyzed and propose the most appropriate solution. Then I conducted AS-IS analyze of the company XYZ CZ s.r.o., a description of the current situation in the company and a cost analysis. The data obtained from the cost analysis I processed with the help of quality tools and their evaluation was carried out, which was followed by the design of the solution. In conclusion, I conducted a technical - economic evaluation of the results achieved.

This diploma thesis deals with application of quality tools in production plant. Theoretical part deal with history of quality, current situation in quality management and describe some of quality tools. In practical part will be applied some of described quality tools. Some of them are already implemented in production but only partially and they are not used in full for more flexible and efficient production. Conclusions and results of this diploma thesis should prove that if we are using these tools in full, we can decrease extra cost in production.

This diploma thesis is engaged in a system design, which is created to be used for warranty claims data collection. The issue of the second part of this document is the implementation of the system and the description of the next analyse for warranty claims costs minimalisation.

Submitted by Claudia Rocha (claudia.rocha@udesc.br) on 2017-12-11T15:50:46Z No. of bitstreams: 1 PGEF17MA072.pdf: 1540009 bytes, checksum: 0a6a0c91bcb17bc18be105a058020b75 (MD5) / Made available in DSpace on 2017-12-11T15:50:46Z (GMT). No. of bitstreams: 1 PGEF17MA072.pdf: 1540009 bytes, checksum: 0a6a0c91bcb17bc18be105a058020b75 (MD5) Previous issue date: 2017-02-20 / Some organizations in the Brazilian forestry industry do not follow the development pace of other industries, or the adoption rate of management and quality methodologies and tools. As result, the low quality and high instability of processes create a lot of waste in the sector. This is intensified when it happens during the harvesting, one of the activities that most contributes to the production costs of a forestry business. This study aimed to evaluate the predictability of timber harvesting process based on critical points identified in the thinning and harvest operations. For this, research was divided in three stages. The first one was mapping the harvesting process and the elaboration of fluxograms. The second stage was the identification, through interviews, and assessment of critical points using the Failure Mode and Effect Analysis (FMEA) and Pareto chart. The third stage was the evaluation of the process using Statistical Process Control (SPC) through attributes and variable in the main failures. In the interviews conducted with workers, seven critical points were identified: damage to the remaining trees, sorting, stump height, dirt in load, knot on the second log, tree left in the field and safety. The evaluation with Pareto chart showed that 80% of the failures identified during harvest are attributed to three causes: damage to the remaining trees, sorting and stump height. The FMEA analysis showed that the failure with highest risk index was knots on the second log, followed by safety. For evaluation with the SPC, damage to remaining trees, sorting and stump height were selected. In general, control charts showed that the forest harvest process was considered unstable and unpredictable, even though it is within the limits defined by the company / No setor florestal brasileiro, algumas organizações não acompanham o ritmo do desenvolvimento de outros setores e da adoção de ferramentas e metodologias de gestão da qualidade. Em função deste atraso, a baixa qualidade e alta instabilidade dos processos, geram grandes desperdícios nas organizações. O fato se agrava quando ocorre na operação de colheita da madeira, uma das atividades que mais contribui nos custos de produção da empresa florestal. Este trabalho objetivou avaliar o processo de colheita florestal de uma empresa quanto a sua previsibilidade com base nos pontos críticos identificados nas operações de desbaste e corte raso. Para isso, a pesquisa foi dividida em três etapas, a primeira foi o mapeamento do processo de colheita e elaboração de fluxogramas. A segunda etapa foi a identificação, por meio de entrevistas, e avaliação dos pontos críticos utilizando a metodologia Failure Mode and Effect Analysis – FMEA e gráfico de Pareto. A terceira fase foi a avaliação do processo empregando o Controle Estatístico do Processo (CEP) por atributos e variáveis nas principais falhas. Nas entrevistas realizadas com os colaboradores, sete pontos críticos foram apontados: danos às árvores remanescentes, sortimento, altura de toco, sujeira na carga, nó na 2ª tora, árvores deixadas no talhão e segurança. Na avaliação com o gráfico de Pareto, observou-se que cerca de 80% dos problemas identificados na colheita da empresa são atribuídos às três primeiras causas supracitadas. A análise com o FMEA indicou que a falha com maior índice de risco foi o nó na 2ª tora, seguido da segurança. Para a avaliação com o CEP, selecionou-se os pontos críticos: danos às árvores remanescentes, sortimento e altura de toco. De maneira geral, os gráficos de controle indicaram que o processo da colheita florestal, apesar de estar dentro dos limites especificados pela empresa, foi considerado instável e não previsível

This thesis is dealing with the issue of risk management during order processing in manufacturing company, which is focused on textile production. Introduction of thesis is presenting theroretical basis. Practical part of the thesis is dealing with company introduction organizational structure of the body, product range, order progressing, OSH policy and environmental policy. Tools chosen for risk assessment techniques - analysis of the causes and consequences (Ishikawa diagram), analysis of possible errors and their consequences (FMEA) and the Pareto chart. The thesis aims to analyze the risks and for the most significant risks to process proposals for their elimination.

El presente trabajo se enfoca en la mejora de la calidad concerniente a los elementos estructurales de un centro comercial, a efectos de reducir y minimizar las No Conformidades más relevantes que se presentaron en obra. El proyecto se basó en la construcción y ampliación de locatarios de un centro comercial que tendrá como fin su alquiler. Mediante la aplicación del Análisis Causa Raíz y con las herramientas de diagrama de Ishikawa y diagrama de Pareto, se pudo encontrar las posibles causas del incumplimiento de la calidad en los elementos estructurales, las que subsecuente se validaron a fin de determinar acciones correctivas. En el primer capítulo se señala el planteamiento del problema, problemas principales, secundarios, justificación del estudio, limitación y los objetivos generales y específicos. En el Segundo Capitulo se señala el marco teórico, donde menciona la calidad en el Perú, la gestión de la calidad total, los costos de la calidad en la construcción, ingeniería de la calidad y definiciones. En el tercer capítulo se indica la utilización del Análisis Causa Raíz, las herramientas Diagrama Causa Efecto y Diagrama de Pareto. En el cuarto capítulo, se presenta el desarrollo del análisis de causa raíz mediante una secuencia de pasos. En el quinto capítulo, La Evaluación Económica, Presupuesto de obra, Costo de Reparación y Análisis del Gasto Incurrido. Finalmente, en el capítulo seis, se presentará las conclusiones y recomendaciones del presente trabajo. / This work focuses on quality improvement concerning the structural elements of a shopping center, in order to reduce and minimize the most relevant Non-Conformities that occurred on site. The project was based on the construction and expansion of tenants of a shopping center that will be rented as its purpose. By applying the Root Cause Analysis and using the Ishikawa diagram and Pareto diagram tools, it was possible to find the possible causes of quality noncompliance in the structural elements, which were subsequently validated in order to determine corrective actions. In the first chapter the problem statement, main and secondary problems, justification for the study, limitation and general and specific objectives are indicated. In the Second Chapter the theoretical framework is pointed out, where it mentions the quality in Peru, the total quality management, the costs of quality in construction, quality engineering and definitions. The third chapter indicates the use of Root Cause Analysis, the Cause Effect Diagram and Pareto Diagram tools. In the fourth chapter, the development of root cause analysis is presented using a sequence of steps. In the fifth chapter, The Economic Evaluation, Construction Budget, Repair Cost and Incurred Expense Analysis. Finally, in chapter six, the conclusions and recommendations of this work will be presented. / Trabajo de investigación