Thesis on Management claims handling process in order to optimize the indemnification with respect to client satisfaction deals with determining the reasonable costs of indemnification of damage to motor vehicles. It defines processes liquidation process in relation to the legislation, client satisfaction and the actual state solution claims. The practical part of the thesis deals with expert analysis of the resolution of insurance claims, defining new procedures and methods in the process of liquidation, evaluates and analyzes client satisfaction. The aim of this thesis is the statistical analysis of the impact of new measures liquidation process, ensuring the profitability of individual products while maintaining customer satisfaction.

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The subject of the thesis is to analyze the current status of insurance coverage selected municipalities, analysis and comparison of offers insurance protection of property from commercial insurance community and the proposed changes in the scope of the cover of the municipality.

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The thesis describes insurance, its main processes and support of the processes by SAP and TIA applications. The goal is to analyze and describe policy management and claims management processes, find out to what extent are these processes supported by TIA and SAP and compare the applications in conclusion. Description of the processes is based on author's working experience and experts' advices. The comparison of TIA and SAP applications is made according to ISO 9126 and other more specific criteria. Rating of the characteristics was made by TIA and SAP experts. Benefit of the thesis is description of support of main processes by SAP and TIA applications and its comparison.

The diploma thesis deals with the issue of determining the amount of indemnity for damage caused by a natural disaster. The introductory part is devoted to approaching the concepts related to valuation and insurance. The next part is devoted to familiarization with the object. Following is the valuation of the property by using the cost method at different times. For the valuation, the extent of the loss event is accurately defined, the cost of the repair and the insurance benefit resulting from the insurance contract are documented. The conclusion of the thesis is devoted to evaluation of achieved results and their graphical representation.

The diploma thesis deals with the issue of determining the amount of indemnity for damage caused by a natural disaster. The introductory part is devoted to approaching the concepts related to valuation and insurance. The next part is devoted to familiarization with the object. Following is the valuation of the property by using the cost method at different times. For the valuation, the extent of the loss event is accurately defined, the cost of the repair and the insurance benefit resulting from the insurance contract are documented. The conclusion of the thesis is devoted to evaluation of achieved results and their graphical representation.

This thesis focuses on the main characteristics of life insurance and its importance as a means of income at retirement age. The aim of this thesis is the evaluation of selected environmental insurance products according to preselected parameters on model examples. Best selected product will be further compared with the product of supplementary pension of a specific insurance subject. At the very end, I focus on evaluating the results and drawing appropriate recommendations for fictitious clients to dispose of a certainamount of retirement funds.