The aim of the research was to study the effect of child sexual abuse on the non–accused parent/guardian's psycho–social functioning. To reach this aim, the following objectives were set: * Objective 1: To establish the non–accused's reaction to disclosure of sexual abuse of their child. * Objective 2: To investigate the extent in which the parent/guardian's psycho–social functioning was influenced by the disclosure of the sexual abuse. * Objective 3: To research the influence the disclosure of the sexual abuse had on the relationship between the child involved and the parent/guardian. * Objective 4: To investigate the outcome of the cases following the disclosure of the sexual abuse and to determine whether actions had been taken against the alleged perpetrators and whether they were at all legally prosecuted. The research was primarily based on in–depth interviews with the non–accused parents from the case loads of a welfare organisation in Randfontein. The results of the research were reported on, based on main themes and sub–themes linked to the four objectives. Regarding theme one (1), it was found that the majority of non–accused parents/guardians reacted exceptionally negatively following the disclosure of the sexual abuse in that they experienced extremely negative emotions. Theme two's (2) information was also obtained through the self–designed questionnaire. The effect of the disclosure on the non–accused parents/guardians' psycho–social functioning was studied. It was found that their psychological, emotional, financial and physical functioning was negatively affected. Theme three's (3) information was also obtained by means of the self–designed questionnaire. The relationship and bond between the child involved and the non–accused parent/guardian was investigated. It was found that the relationships between the children involved and the parents/guardians were negatively affected following the disclosure of the sexual abuse in that they experienced feelings of rejection, anger, anxiety and depression. Theme four's(4) was also obtained via self–designed questionnaires. The outcome of the disclosure was investigated. It was established that the caring situations of the children involved following the disclosure had not been significantly affected. Furthermore, it was found that the non–accused parents/guardians had not taken sufficient legal steps and that the alleged perpetrators had not been legally prosecuted in all the cases. In summary it can be stated that this research has proven that the child's sexual abuse has a negative effect on the psycho–social functioning on the non–accused parent/guardian's functioning. / Thesis (M.A. (MW))--North-West University, Potchefstroom Campus, 2011.

The motivation for the study had its origin in the fact that sexual abuse in South Africa seems to be a formidable problem which has a detrimental effect on the adolescent’s development and functioning. Social workers have to deal with sexual abuse often and do not always have the necessary programmes and skills acquired to follow through therapeutic intervention with these victims. Therefore this study focused on the development, implementation and evaluation of a narrative social work intervention programme where sand play techniques were integrated in the narrative process. The research problem formulated was that many adolescents suffer from the effects of sexual abuse and therefore the aim of the study was to develop and evaluate a narrative social work intervention programme for adolescent survivors of sexual abuse. The study served to broaden the body of social work knowledge by means of meaningful quantitative and qualitative enquiry. Quantitative data were obtained through the use of questionnaires and qualitative data through the use of combined sand play and narratives as approaches. Four (4) participants were included in a series of 10–15 sand play sessions. Only the data of one (1) participant was used for data–analysis. Two (2) sessions were used for general assessment and building of therapeutic relationship and an additional session was used for an interview with the parent(s). The researcher undertook mixed method research where the quantitative and qualitative approaches were combined into the research methodology of the single study. Intervention research was used as basic methodology. Purposive sampling was used in the selection of the research subject for this study. Collected data was analyzed according to Tesch’s approach to qualitative data analysis (Creswell, 1994). The researcher applied the developed social work intervention programme with four (4) adolescent participants who had allegedly been sexually abused. The sand play sessions were audio recorded and evaluated by means of data analysis. The findings of this study emphasized the psycho–social impact of sexual abuse on survivors of sexual abuse. This thesis reflects the contribution and impact that the social work intervention programme had on the adolescent survivor of sexual abuse. This programme was found to be a valuable tool that can be used in intervention with adolescents and could add to the knowledge of social workers and other professionals working with the survivors of sexual abuse. The research can be recognized as a positive demonstration of the value of a narrative social work intervention programme. Recommendations regarding future implementation of the narrative social intervention programme have been made. / Thesis (Ph.D. (Social Work))--North-West University, Potchefstroom Campus, 2012.

Background: The high levels of sickness absence and disability pensioning experienced during the 1990's and 2000's have become both socially as well as financially burdensome for society. Sickness absence implies a costly loss of production for society and large groups of individuals are risking to become marginalised on the labour market. Sickness absence is both a public health and an economic problem. Thus from both a human approach as well as from an economic perspective it is urgent to increase knowledge about what influences individual behaviour when it comes to sickness absence and return to work. Objectives: The overall aim of the thesis is to elucidate the decisive factors for explaining sickness absence. Three different aspects of sickness absence were considered, i.e. factors leading to sickness absence, factors preventing sickness absence and factors leading back to work ability and work when being sickness absent. This is done using a frame of reference involving broadly defined areas of work, health and social insurance related factors. Material and methods: Study I analyzes the outcome of unemployed sick-listed individuals. A total of 280 individuals from the county of Värmland were followed through register data between the years 2000 to 2001. Linear and logistic regression models were used to analyze the occurrence of short and long term economic incentives. Study II has a longitudinal design and explores determinants of return to work. Sick-listed individuals with a stress-related psychiatric diagnosis from the county of Värmland were analyzed over a period of three years (2000-2003) using logistic regression. The data comprised 911 individuals. Study III is a cross-sectional study using questionnaire data from the county of Värmland from year 2004. A total of 3123 persons either working or being self employed were analyzed on determinants of work presence through logistic regression. Study IV had a cross-sectional design and used questionnaire data from five counties in central Sweden. The data, from 2004, comprised 10536 individuals being employed, i.e. not self-employed, and with self reported physical and mental medical conditions. Logistic regression was mainly used in the analysis and the focus was on risk factors for long term sickness absence. Study V comprises cross-sectional data retrieved at three separate occasions between 1991 and 1994. It includes 8839 individuals from five counties in western Sweden with sickness absence spells over 60 days. The data was analysed through bi-variate probit regression with a focus on effects of vocational rehabilitation on return to work. Results: The results from study I were interpreted as that both short and long term economic incentives matter for the outcome of sickness absence through the interaction of different insurance systems. The principal findings from study II was that age, gender and factors implying less favourable health characteristics and thereby lower work capacity, reduce probabilities of returning to work after long term sickness absence. Considering study III determinants of work presence were found to vary between sexes and whether the determinants were counteracting long or short term sickness absence. Factors interpreted as job control counteracted short term absence. Sense of coherence was found to be an important determinant of work presence for women. In study IV long term sickness absence was found to be related to the level of ill-health. Moreover it was concluded that work environment factors as job strain, job satisfaction, physical work environment were important factors for explaining sickness absence in a population with impaired health. The results from study V indicated that vocational rehabilitation is a potentially effective instrument for improving the individual's work ability and chances of return to work. That no signs of prioritizing selection of rehabilitation participants to those likely to return to work with or without rehabilitation measures, i.e. "managerial creaming", were found was also considered as important results. Conclusions: This thesis shows that we need different models and approaches to improve knowledge about the various aspects of sickness absence as entry into absence, return to work or into disability retirement. It also has the implications that sickness absence behaviour can be influenced. Largely depending on what long term path is chosen for welfare policy at the political level it should be acknowledged that other means, improving working conditions and promoting rehabilitation rather than reducing benefit levels and narrowing the eligibility criteria for the insurance benefits are at hand.

Popular management literature routinely presents management discourses that offer managers with strategies or 'recipes' for organisational improvement. Practitioners often uncritically accept and implement strategies prescribed within these discourses. Management discourses are constantly evolving to seemingly provide newer and better solutions to organisations' problems. The evolutionary pressures are evidenced through the limited life spans of many of the strategies proffered in the various management discourses. So short have been the life spans of some of these management strategies that the question of faddism has been raised (Birnbaum, 2001). Over recent years knowledge management has filtered from the broader management discourse into the discourse of educational administration. Knowledge management practices are said to enable individuals within an educational organisation to add value to the information and knowledge that an organisation possesses. This research used self-study to examine the effectiveness of a school administrator attempting to model explicit knowledge management principles within his professional practice. A focus of the research was the critical investigation of knowledge management as a management fad or a framework for sustainable management behaviour. Employing the living theory approach to action research allowed me to ask questions about 'how' to improve my practice and to provide evidence to support my answers. It allowed me to examine my professional practice as an educational administrator who valued knowledge, its creation and use critically. My research learnings been have presented as propositions related to the 'how' of my professional practice and its influence on the creation and management of knowledge. The propositions are as follows. * Proposition 1: As an administrator my practices when working with knowledge are a reflection of my ontology and epistemology. To consciously vary my professional practices to facilitate knowledge creation and management it is essential for me to make my ontology and epistemology explicit. * Proposition 2: My professional practices related to information sharing and knowledge creation are directly influenced by psycho-social filters. Three primary psycho-social filters are context, need and relationships. * Proposition 3: The influence of the relationship filter on my knowledge creation activities is directly linked to the relationships that exist between me and those involved in the knowledge activities. The ongoing capacity for my professional practices to influence knowledge creation is linked through relationships by my personal resilience. * Proposition 4: My knowledge influencing practices are those practices that support the provision of opportunities for information sharing and the creation of knowledge with the specific intent of applying that knowledge in an organisational context. A primary application of the created knowledge is decision making. * Proposition 5: Knowledge creation is an ongoing process and knowledge is only relevant at a point in time and applicable in a particular context. * Proposition 6: My professional practices that influence information sharing, knowledge creation and decision making are explicit iterations of my power as an administrator. * Proposition 7: Involvement in the decision making process is one of my key roles as an administrator. Decision making is a major example of the creation and use of knowledge within a school. * Proposition 8: I acknowledge that stories are a valuable way for individuals to share information and they can act as a catalyst for the creation of knowledge. * Proposition 9: Using the knowledge management discourse as a framework to support the critique of my professional practice challenges its branding as a management fad. The propositions have been developed and tested through reconnaissance and two cycles of action research. These propositions have been integrated into a model representing my capacity as an administrator to influence the creation of knowledge.

Hepatitis C is a fast growing infectious disease in Australia and is often associated with related psycho-social and mental health problems. The conventional treatment process for hepatitis C is challenging due to a number of reasons. This study explored social workers’ perceptions of the contribution of their role in hepatitis C treatment centres in relation to the treatment experience of patients. The roles that social workers fulfill, their contribution to the multidisciplinary team and towards a culturally competent service, were explored. Furthermore the knowledge, skills and values required for providing a competent service in a hepatitis C treatment setting was explored. The broad theoretical frameworks that inform social work practice were considered, especially the biopsycho-social model, the strengths perspective, the critically reflexive approach and communications theory. This qualitative study used a semi-structured interview method for data collection. Ten social workers in hepatitis C treatment clinics participated in the study. The findings highlight the needs of patients and how social worker participants described helping to address and meet these needs by employing their knowledge, skills and values through their social work roles and interventions in a team context in a multicultural and multi-faceted work environment. A major challenge that social workers described was to keep patients on treatment despite debilitating side effects that diminish patients' motivation to complete treatment. A shortcoming in the service was described to be the limited psychiatric support available at many treatment centres. The findings lead to a number of recommendations to improve social work services in hepatitis C treatment settings. More research was recommended in areas such as motivational techniques, psychiatric support, and effective group work strategies. The need for increased funding for social work positions in the hepatitis C field was also highlighted. It is anticipated that findings of this study can be applied to hepatitis C treatment in broader settings such as prisons, drug and alcohol settings and general practice. This research will contribute to literature in the field of hepatitis C treatment models and in the field of social work practice in hepatitis C contexts.

Made available in DSpace on 2016-08-03T16:34:36Z (GMT). No. of bitstreams: 1 Haiana Maria de Carvalho Alves.pdf: 1029058 bytes, checksum: 13b2d84b984937f3915e8b02215401c8 (MD5) Previous issue date: 2015-03-23 / Well-being at work has been regarded as a psychological construct brought about by positive links with work and with the organization. This investigation, which approached the impact of working context and resilience on the well-being of the Psycho-Social Attention Center (CAPS) Professionals from two Brazilian cities aimed to add findings to the area s knowledge. The CAPS are public services replacing the asylum model for the treatment of people suffering from psychic problems, backed up by and with foundations on the National Policy for Mental Health (PNSM). The theoretical conception used in this work, by its turn, approaches resilience at work as a positive psychological state related to the performance at work even in complex, wearing-out situations. Regarding working context evaluation, it was considered that it is depicted as a subjective interpretation of the professionals about the working conditions, the organization of work, and the social-professional relationship. 81 professionals from the CAPS of cities Petrolina PE and São Bernardo do Campo SP, 37 years old on average (DP = 10.45), mostly female in sex (65.4por cento) with schooling above college degree and complete post-graduation (both 29%), who declared to be married or at stable unity (39%). In this study, well-being at work was considered as the criterion variable, and resilience at work and working conditions, as predictors. A quiz was applied to collect the participants social-demographic data and three valid Brazilian scales, being: Well-being-at-work Inventory (IBET-13), Resilience-at-Work Scale (ERT), and Work Context Evaluation Scale (EACT). Statistical, exploratory, and descriptive analysis were carried out, as well as regression analysis, and variance analyses (ANOVA) to describe participants, variables, and test the model. The results partly backed up the prediction model, for the social-professional factor confirmed itself as significant predictor for Well-Being at Work, when there was no significant prediction from the other variables (Working Conditions, Working Organization, and Resilience at Work). These data can reveal that good social-professional relationships tend to increase the satisfaction level and affective organizational commitment with the institution, as well as the increase in the engagement level of these professionals with their work. / Este estudo teve como intuito investigar o impacto do contexto de trabalho e da resiliência sobre o bem-estar no trabalho em profissionais dos Centros de Atenção Psicossocial (CAPS). Os CAPS são serviços públicos substitutivos ao modelo asilar para tratamento de pessoas em sofrimento psíquico, preconizado e fundamentado na Política Nacional de Saúde Mental (PNSM). Para medir o contexto de trabalho utilizou-se a Escala de Avaliação do Contexto de Trabalho (EACT) que investiga as condições de trabalho, a organização do trabalho e as relações sócio profissionais. Já o instrumento utilizado para medir a capacidade dos trabalhadores em manter o nível de desempenho no trabalho mesmo em situações complexas e desgastantes foi a Escala de Avaliação de Resiliência no Trabalho (EART). Por último, investigou-se o nível de bem-estar do público pesquisado através do Inventário de Bem- Estar no Trabalho (IBET-13). O bem-estar no trabalho tem sido considerado como um construto psicológico resultado de vínculos positivos com o trabalho e com a organização. Participaram 81 profissionais dos CAPS das cidades de Petrolina PE e São Bernardo do Campo SP, com idade média de 37 anos (DP= 10,45), em sua maioria do sexo feminino (65,4%), com níveis de escolaridade acima do ensino superior e pós-graduação completa (ambos com 29%), que se declararam casados ou em união estável (39%). Neste estudo, considerou-se bem-estar no trabalho como variável critério e resiliência no trabalho e contexto de trabalho como preditores. Foram realizadas análises estatísticas exploratórias e descritivas, análises de regressão e análises de variância (ANOVA) para descrever participantes, variáveis e testar o modelo. Os resultados apoiaram parcialmente o modelo de predição, pois apenas o fator relações sócio profissionais se confirmou como preditor significativo de Bem-estar no Trabalho, e não houve predição significativa com as demais variáveis (Condições de Trabalho, Organização do Trabalho e Resiliência no Trabalho). Estes dados podem revelar que boas relações sócio profissionais tendem a aumentar o nível de satisfação e comprometimento organizacional afetivo com a instituição, bem como o aumento do nível de envolvimento desses profissionais com seu trabalho.

This thesis is focused on the issues linked with providing highly specialized care to critically ill patients with intra-aortic balloon pump (IABP) in intensive care units. IABP helps these patients overcome period of acute phase of heart failure or overcome period of time necessary before definitive intervention or surgical solution. A nurse has an irreplaceable role from the very beginning of patient's preparation before insertion of mechanical support (psychological as well as physical), assumes the assistance and instrumentation during insertion of heart support, observation during counterpulsation to psychological support of the patient leading to disconnection (weaning). This thesis is divided into two parts. Theoretical part is organized in several theme units focused on description and method principles, main indications, contraindications, and complications occuring with counterpulsation. The next part is dedicated to nurse's role in the problematics of saturation of bio-psycho-social needs of IABP patients. And the last part characterizes the specifics of intensive care. The core of practical part was qualitative research as per defined goals. The main objective was to map demand for quality nursing care in connection with IABP. This aim was reached through definition of four sub-aims and five research questions. The research questions were focused firstly on knowledge preconditions of nurses and problematic areas of care for IABP patients. Secondly, research effort was focused on the area of insufficient needs of patients in the bio-psycho-social area and on quality of information provided to patients. Imaginary centerpiece of research investigation consists of analysis of case studies of patiens, graphic visualisation of their thought map was used to survey the specifics of nursing care. For the evaluation of needs and mapping of patient's awareness the technique of individual half-structured interview with open questions was used. Same was used with nurses for mapping of problematic areas of nursing care. At the same time casuistry was formed as classical method of description followed by analysis of nursing case. Its meaning was to clarify optimization of means, processes and nursing interventions, i.e. mapping the specifics of nursing care of IABP patients. Research group consisted of patients selected intentionally with regards to the research problematics. For a complex conseption of the research the group for qualitative investigation consisted of four patients of cardio-surgery unit and one patient of coronary unit. Research investigation was realized in coronary intensive care units in České Budějovice hospital and Faculty hospital Plzeň and in Cardio-surgery unit of FN Plzeň. Research group for investigation of nursing problematic was formed by nurses of coronary units and cardio-surgery units of above mentioned hospitals. Eight nurses participated in the interviews. The selection of nurses was finalized only after the research topics were developed in detail. At that time sample selection was not bringing any new information any more, hence theoretical saturation of factual reality was reached. Based on analysis of research results within the goal defined and focused on the level of nurses' theoretical knowledge of nursing patients during IABP therapy it was observed that even though nurse's knowledge is sufficient, it is also significantly inconsistent. Relatively vast reserves were found especially in the area of communication with patients, hence in complex care for patient's psychological state.

This diploma thesis deals about the points at issue of the psycho-social strain with people taking care of the person dependant on the care of other physical person in the home background. The problems of family home helps in the natural millieu of an individual dependant on the care are getting more and more actual. The aim of this diploma thesis lies in defining the decisive factors of the psycho-social strain on the persons caring of persons dependant on the assistence of other physical person in the home background. The partial aim is to find out in which areas the persons taking care of persons dependant on the asistence of other physical person in the home background feel the increased strain. Another partial aim is to find out whether the persons taking care of persons dependant on the assistence of other physical person in the home background know and apply the principles of mental hygiene. Following the aims of the diploma thesis, there are postulated two research questions. The research question 1: Which kind of stress do the caring persons consider the most relevant in their job? The research question 2: Which possible symptoms of burnt-out effect do the caring persons observe on themselves? The practical part of the diploma thesis is worked out in the form of qualitative research. The method of inquiry and the technique of semi-structuralized interview were used for the purposes of the research. Furthermore, the technique of observation was applied. The research was implemented with the Inventory of symptoms of burnt-out effect adapted for the purpose of this research. The selected file is formed of eight persons taking care of persons dependant on the assistence of other physical person in the home background who complied with the pre-set criteria; the method of so-called "snowball" was chosen. The gained data were evaluated by the method of open coding. The research pointed out the facts and risks that the realization of the care of a person dependant on the care of other physical person in the home background is carrying out. The research pointed out the areas in which these persons feel the increased strain. The area of physical exertion in caring, the consciousness of responsibility in connection with caring, the area of communication and understanding a person dependant on the care and facing up to the fate and watching helplessness are demanding the most for the caring persons. It was found out from the evidences that caring persons consider this activity stressful; they feel both acute and chronical stress during the execution of the care, they feel it in connection with the lack of time and with the responsibility, in connection with the fears of future, but also in connection with not coping with the past. Family and friends, that provide both psychical support and assistence in the realization of the care, help most the persons caring of persons dependant on the care to deal with the demands of this care. As well as solitude and rest, sport activities and culture help them. In connection with caring the engaged persons have the feeling of doing a good thing, but also the feelings of sorrow, doubts and despairs. Those caring persons who perceive the risky factor of burnt-out effect can observe its symptoms on the emotional, rational, physical and social level on themselves. This thesis can contribute to understanding the importance of work of caring persons in the home background. It will deliver the information about the relevant factors of psycho-social strain on the persons taking care of persons dependant on the assistence of other physical person in the home background. Moreover, it can contribute to the eventual development of services corresponding to the needs of the persons taking care of persons dependant on the assistence of other physical person in the home background.

Each new student arriving at the university or college brings an assortment of expectations, different types and levels of academic competency, different levels of psychological well-being, a variety of attitudes, values and divergent life experiences. Each adjusts at his or her own rate and experiences life as a student in unique ways. The focus of this study is on the problems that are encountered by the first year student on arrival at the institution and throughout the course of his or her first year studies. Using both qualitative and quantitative research methods that include work-shopping many issues, a questionnaire and focus group interviews, this triangulation of data-collection techniques has helped to provide a rich and deep exploration of the perceived problem areas. The study examines various factors that are perceived as limiting the potential performance and achievement of the student, specifically academic aspects and those factors and circumstances that affect psychological well-being. The psycho-educational issues found to be perceived as problematic by both students and staff members are a lack of preparation and insufficient academic competencies that are necessary for successful tertiary education. Of critical concern with the resultant necessity of immediate intervention, are the lack of accountability and a fear of failure with concomitant anxiety. Issues other than psycho-educational problem areas are highlighted such as economic and social variables. Although not part of the study, issues such as lack of finance and the impact of HIV/AIDS cannot be ignored as they may have a possible detrimental effect on first year student achievement. As academic competency development and psychological well-being are but two areas of concern within the gestalt of student development, the study is conducted from a theoretical stance that embraces holistic student development. It is in this light of developing the student as a totality that an intervention programme is suggested, affording the new student many opportunities to develop all facets of his being. / Faculty of Education / D. Ed.

Made available in DSpace on 2014-06-11T19:35:14Z (GMT). No. of bitstreams: 0 Previous issue date: 2004Bitstream added on 2014-06-13T20:46:22Z : No. of bitstreams: 1 patti_eamr_dr_fran.pdf: 635158 bytes, checksum: 92f3964d6b04990e780a8b96fe567224 (MD5) / Universidade Estadual Paulista (UNESP) / Esta pesquisa teve como objetivo geral, propor e operacionalizar ações no sentido de provocar reflexões e mudanças na posição do sujeito educador no trabalho do ensinar e aprender de um grupo de 72 agentes educacionais, de 15 creches de Franca, e melhorar a qualidade de vida destes e das crianças. Também buscou analisar as repercussões sob a ótica das agentes educacionais durante e após a realização do Projeto Solidariedade: a creche como espaço de sociabilização. Trata-se de uma pesquisa-ação que seguiu a perspectiva de análise quanti-qualitativa. A coleta de dados e informações foi efetivada através de entrevistas semi-dirigidas, dinâmicas de grupo, questionários semi-estruturados, observações, desenhos acompanhados de explicações elucidativas sobre seus significados e formulários. Para a análise qualitativa utilizamos a análise do discurso. Esta pesquisa-ação trouxe novas perspectivas na vida pessoal e no trabalho das agentes educacionais na educação com crianças de zero a sete anos: 1) A escuta diferenciada, atendendo à singularidade de cada uma foi valiosa para melhorar a auto-estima das agentes educacionais e seus trabalhos na educação com as crianças, possibilitando a criação de um espaço onde as crianças puderam falar de seus desejos e anseios, acalmando-as e facilitando a aprendizagem. 2) As agentes educacionais reconheceram a importância do trabalho de equipe multiprofissional e interdisciplinar na visão bio-psico-social da organização da criança e de seu papel nesta estruturação. 3) As agentes educacionais observaram melhoras nos relacionamentos familiares, com as colegas de trabalho, com as coordenadoras e com os familiares das crianças nas creches. Constatamos que a classe é mal remunerada, tem uma formação profissional insuficiente,... / The general target of this paper is to propose and to perform actions aiming to arouse reflections and attitude changes of the educator in the work of teaching and learning of a group of 72 educational agents, of 15 day nurseries from Franca, and to improve their and the children quality of living. It has also targeted to analyse the repercussion under the point of view of the educational agents during and after the performance of the Solidarity Project: the day nursery as a socialization space. In fact it is a research-action that followed the perspective of quanti-qualitative analysis. The data collection and information was done through semi-directed interviews, group dynamics, semi-structured questionnaires, observations, draws followed by elucidative explanations about their meanings and forms. The speech analysis was used for the qualitative analysis. This research-action brought new perspectives for the personal and professional life of the educational agents in the eucational process with children aged from zero to seven years: 1) The distinct listening, in compliance with the peculiarity of each one of them was worthy to improve the self-esteem of the educational agents and their educational labour with the children, making possible the creation of a space where the children could speak of their wishes and longings making them calmer and the learning process easier. 2) The educational agents recognized the importance of the multiprofessional and interdisciplinary team work in the bio-psycho-social view of the organization of the child and her role in this structuration. 3)The educational agents noticed improvements in the familiar relationships, with the workmates, with the coordinators and with families of the day nursery children. We verified that the category earn low salaries,...(Complete abstract, click electronic access below)