This work is an endeavour on the subject of the Critical Success Factors imposed by Human Resources, in the process of reforms, under the context of New Public Management, particularly, as this applies in the Greek Public Sector and more specifically in the cases of ISO implementation. The fundamental issues it attempts to elucidate are the Human Resources policies that must be applied, so that employees become an integral element for the successful implementation of any introduced reforms. Many scholars have pointed out the gap in literature regarding the effect of New Public Management (NPM) reforms on the human factor. Moreover, in the current Greek reality, in the context of the economic recession and the debt crisis, where public administration reforms are mandatory, the thorough examination of the vital issues, pertaining to Human Resources, consists a major priority. The qualitative research method applied with the employees of the reformed organisations has further aspired to ponder and determine what really matters during the transformational process from the employees’ point of view. The conclusions we have reached underpin the importance of Human Resources motivational factors in the reform process, taking into consideration that the employee is the catalyst for any change effort. Some of those factors were found to be also part of the ISO concept per se, thus, their implementation would boost the employees’ morale, while others must be carefully analysed, planned and implemented by all the stakeholders to further facilitate the change process. We have to bear in mind that, especially under the current dire economic environment, quality reforms could be a challenge, as they combine fiscal discipline and at the same time aspire to increase the employees’ and citizens’ satisfaction. This study goes further to suggest that, the implementation of ISO reforms could help all the participants, provided that the decision makers take into serious consideration the Critical Success Factors outlined herewith, that have been extracted from a survey conducted pertinent to our research. This study focused on the reforms/ISO process as implemented by the Intermediate Managing Authority of the Ionian Islands. Further research on the implications from the implementation of NMP doctrines on Human Resources should be conducted in other Greek governmental organisations, in order to reaffirm the results and possibly enhance the suggested model. Conclusively, our ultimate target is to assist decision makers and encourage them to utilise the arguments depicted, towards the successful implementation of NPM doctrines.

This thesis examines the interplay between gender, family, and the Taiwanese public-sector labour market at national, local, and individual levels. It focuses on gendered occupational segregation, worker mobility in terms of job transfers and promotion, everyday work–life arrangements, and the influence of locality on workplace dynamics and individuals’ career moves. The public sector, especially that in East Asian countries, has long been regarded as a more women-friendly employer that promotes gender equality in the public sphere. Nonetheless, relevant research lacks a systematic investigation into the interplay of gender, social norms, and structured opportunities and constraints in this labour market. Therefore, I conducted this research by analysing governmental statistics and carrying out interviews. My research shows that gender segregation exists in the Taiwanese public sector and women are still underrepresented at senior levels, although the Taiwanese government has launched many measures to achieve gender equality in the public-sector labour market. It further scrutinises how the career trajectories of male and female civil servants differ because of gendered task assignment at work and gendered expectation after marriage, which restrain women’s mobility in spatial and career terms. Through the comparison of the experience of the civil servants working in three regions, I point out that locality influences the formation and function of social networks, work culture, and familial power relations. I also explain how local networking, work culture, and family relationships correlate with one another and thus implicitly influence the career development of male and female civil servants in the researched regions. In addition, my discussion looks at how extended family members influence household gender dynamics, which is seldom discussed in existing literature. There are three main findings in my research. First, prevalent gender norms in the wider societal context play an important role in the gendering process of civil servants’ career trajectories. Gendered investment in human capital contributes to gendered occupational choices and the tendency of men to start their civil service career at higher entry levels. Second, gender segregation exists in the assignment allocation, which is the result of prevalent gender stereotyping at work and in return reinforces the existing gender stereotypes. Third, the career plans of married civil servants, especially those with children, are highly determined by the interplay of gender dynamics at home and at work. Mothers tend to have the most limited career choices. Different family structures and local work cultures constitute diverse local settings for these mothers. In general, women who live close to or with their husbands’ extended families tend to prioritise their family commitments, although their extended family members provide them with resources and support, such as childcare. My research theorises back from the East Asian context to the literature on gender and families by unveiling multiple forms of patriarchy in different family structures, whereas previous Western-focused research has often focused on nuclear families. My research also suggests that the interlocking relationship between home and workplace gender relations and the influence of locality on these relations should be carefully considered during policy making and implementation.

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2018-05-09T17:05:02Z No. of bitstreams: 1 Pollianna Barros Marques_.pdf: 410598 bytes, checksum: 053ceb7ffc3a54159f22412c1cc9f26d (MD5) / Made available in DSpace on 2018-05-09T17:05:03Z (GMT). No. of bitstreams: 1 Pollianna Barros Marques_.pdf: 410598 bytes, checksum: 053ceb7ffc3a54159f22412c1cc9f26d (MD5) Previous issue date: 2017-11-29 / Nenhuma / Esta pesquisa objetivou analisar as informações sobre capital intelectual evidenciadas nas páginas WEB de municípios do Estado do Tocantins. Mediante pesquisa documental, coletou-se os dados com base num instrumento de pesquisa composto de itens referentes aos componentes de capital intelectual: capital humano, capital estrutural e capital relacional, assim como as suas respectivas subcategorias. Os dados foram objeto de análise descritiva e testes estatísticos. Como resultado do estudo, pode-se mencionar: (a) a comparação de proporções revelou que o município de Gurupi apresentou maior evidenciação, com 81,25%, sendo que Palmas evidenciou 75% de capital intelectual; (b) comparando-se a proporção de evidenciação por item, constatou-se que o capital relacional apresentou uma proporção de 37,31%, seguida do capital estrutural (30,96%) e capital humano (5,68%) e (c) há relação entre as variáveis ambientais orçamento, receita corrente líquida e habitantes e o maior nível de evidenciação dos municípios. Considera-se, finalmente, que há espaço para uma maior evidenciação de capital intelectual pelas prefeituras, pois, além do compromisso com a transparência e a comunicação com os cidadãos, a evidenciação de informações poderá agregar valor aos municípios. / This research analyzes the information on intellectual capital evidenced in the web pages of the cities of Tocantins, throught desk research, starting from a research composed of items related to the components of intellectual capital: human capital, structural capital and relational capital, as well as their respective subcategories. The information was subjected to descriptive analysis and statistical tests. The results of the study are: (a) the comparison of proportions revealed that the municipality of Gurupi presented greater evidence, with 81.25%, and that Palmas evidenced 75% of intellectual capital; (b) comparing the proportion of disclosure by item, it was found that the relational capital provided a proportion of 37,31%, followed by the structural capital (30,96%) and human capital (5,68%); (c) there is a relation between environmental variables budget, net chain revenue and population and the highest level of disclosure of the cites. Finally, it is concluded that there is room for more disclosure of intellectual capital by local governments; therefore, beyond the commitment to transparency and communication with citizens, the disclosure of information could add value to the municipalities

A presente pesquisa aborda o estudo da formação de estratégias na Infraero, empresa pública brasileira responsável pela administração de aeroportos. Para tanto, foi realizado um estudo de caso que contempla a análise de um tempo histórico da estatal até os dias atuais, entre 1995 e 2016, utilizando-se a abordagem teórica de Henry Mintzberg, de estratégias emergentes e deliberadas, e de Baum e Dutton (1997) e Eisenhardt e Brown (1997), sobre a imersão estratégica e a busca de uma maior contextualização da estratégia. Através da pesquisa realizada, verificou-se que o desalinhamento entre as ações da empresa, o setor aéreo e as políticas de governo planejadas para a Infraero é o principal fator que vem limitando as ações estratégicas da estatal, prejudicando seus planos e o conhecimento de seu papel no setor, sendo a passividade da Infraero um dos motivos identificados para essa situação. A análise da pesquisa, dividida em três períodos, permitiu observar que o esforço da empresa para seguir as estratégias traçadas nos planejamentos anuais é constante, porém foram identificadas três situações que desencadearam o surgimento de estratégias emergentes: em contextos mais estáveis e favoráveis financeiramente, como forma de se aproveitar oportunidades de crescimento e aprendizado; através de decisões do governo; e reativamente, perante a necessidade de se manter e resgatar a sustentabilidade da empresa. Apontam-se, também, como fatores decisivos influenciadores da formação estratégica: o contexto social e econômico do país, especialmente face o crescimento do transporte aéreo; o contexto político; o contexto interno, em que se observou a influência causada por gestores e o estado das finanças internas; e a ocorrência de grandes choques externos. / The present research approaches the study of strategy formations at Infraero, a Brazilian state-owned company responsible for managing airports in the country. For that, a case study was fulfilled which includes the analysis of a historical time of the state company until the present days, between the years of 1995 to 2016, using the theoretical approach of Henry Mintzberg, of emergent and deliberate strategies, and the approach of Baum and Dutton (1997) and Eisenhardt and Brown (1997), on the embeddedness of strategy and the search for a greater contextualization of the strategy. Through the research carried out, it was found that the misalignment between the company's actions, the airline sector and the government policies planned for Infraero is the main factor that has been limiting the company’s strategic actions, damaging its plans and the knowledge of its role in the sector, with Infraero's passivity being one of the motives identified for this situation. The analysis of the research was divided into three periods, allowing us to observe that the effort that the company has made to follow the strategies set in the annual plans is constant, however, three situations were identified that led to the rise of emerging strategies: in more stable and financially favorable contexts, allowing opportunities for growth and learning; through government decisions; and reactively, given the need to maintain and recover the sustainability of the company. It is also shown as decisive factors influencing the strategic formation: the social and economic context of the country, especially in view of the growth of air transport; the political context; the internal context, in which the influence caused by managers and the state of internal finances were observed; and the event of major external shocks.

Made available in DSpace on 2016-04-26T20:21:34Z (GMT). No. of bitstreams: 1 Arnaldo Boson Paes.pdf: 1267426 bytes, checksum: 7c9b370af21e498760a9e4262f43dbf9 (MD5) Previous issue date: 2013-04-19 / This research addresses the issue of collective bargaining in the public sector, and it has a critical approach of the Brazilian model from the Spanish paradigm. Thus, the aim is to examine the points of convergence and divergence between the two experiences, considering the need of implementing in Brazil of a democratic system of collective labor relations in the legal and administrative systems. With this perspective, the study is divided in three parts; the first one has as its purpose to analyze the theoretical and normative frameworks which are necessary in order to recognize the right to collective bargaining in the public service. In this first part we also examine the nature of the bond established in the legal and administrative regime and the regulatory tools of the ILO intended to regulate the participation of public servant in determining working conditions in the public service. The second part analyzes the Brazilian model with no collective bargaining, from the examination of the normative constitutional apparatus of the legislation which established the legal-administrative regime, also from the paradigmatic precedent on the subject of the Supreme Court, and also from the case law that subsequently consolidated itself in relation to the collective rights of employees and the Brazilian ratification of the 151st Convention 151 ILO. The third part analyzes the Spanish system of collective bargaining, with emphasis on examining the legal and constitutional model that gradually consolidated itself, assessing in more detail the question of the effectiveness of the legal tools which result from collective bargaining and the role of the courts to guarantee the full and effective exercise of the collective rights for public employees. Throughout the thesis, we analyzed the similarities of the normative and of the jurisprudential contours surrounding the issue in both countries, and we did so as we tried to demonstrate the importance of making good use of the learning process and of the progress observed in Spanish law to conform in and implement in Brazil a system of collective bargaining in the public sector which is consistent with constitutional recognition of collective rights of public servants and the proclamation of a democratic state / A investigação aborda a temática da negociação coletiva na função pública, fazendo uma abordagem crítica do modelo brasileiro a partir do paradigma espanhol. Pretende assim analisar os pontos de aproximação e de divergência entre as duas experiências, considerando a necessidade de implementação no Brasil de um sistema democrático de relações coletivas de trabalho no regime jurídico-administrativo. Com esta perspectiva, o trabalho está dividido em três partes, sendo a primeira destinada à análise dos marcos teórico e normativo necessários ao reconhecimento do direito à negociação coletiva na função pública. Aqui são examinadas a natureza do vínculo que se estabelece no regime jurídico-administrativo e os instrumentos normativos da OIT destinados à regulação da participação dos servidores na determinação das condições de trabalho na Administração Pública. Na segunda parte, analisa-se o modelo brasileiro de não negociação coletiva, a partir do exame do aparato normativo constitucional, da legislação instituidora do regime jurídico-administrativo, do precedente paradigmático sobre a matéria do Supremo Tribunal Federal, da jurisprudência dos tribunais que se consolidou posteriormente em relação aos direitos coletivos dos funcionários e da ratificação pelo Brasil da Convenção 151 da OIT. Na terceira parte, é analisado o sistema espanhol de negociação coletiva, com destaque para a análise do modelo constitucional e legal que se consolidou progressivamente, apreciando de modo mais circunstanciado a questão da eficácia jurídica dos instrumentos resultantes da negociação coletiva e o papel dos tribunais para a garantia do exercício pleno e efetivo dos direitos coletivos pelos funcionários públicos. Ao longo da tese, considerando a semelhança dos contornos normativos e jurisprudenciais que envolveram o tema nos dois países, procura-se demonstrar a importância do aproveitamento pedagógico e do progresso observado no direito espanhol para conformar e implementar no Brasil um sistema de negociação coletiva na função pública compatível com o reconhecimento constitucional dos direitos coletivos dos servidores públicos e com a proclamação de um Estado Democrático de Direito

New Public Management and increasing calls for public sector transparency and accountability drive public sector leaders to do more with less. One place these leaders can turn to make the organizational, program, and process improvement needed is its workforce, its people. This resource, its human capital, is increasingly recognized as a driver of organizational performance and success. Public sector leaders need the learning and accountability provided by human capital performance measurement and reporting to improve service efficiency, effectiveness, and impactfulness. This study examined recent research to see if there were common human capital performance indicators and performance reporting systems that could form the basis of standardized measurement and reporting. What was found was, while no standardized indicators or systems are in place, there is a good foundation with some initiating steps having been taken. Common groupings or themes of human capital indicators were uncovered including ones addressing organizational strategy impact, talent management, engagement & wellness, and workforce awareness. A balanced scorecard approach was often used as the performance reporting method to deliver these indicators. Maturity in both the human resources profession and performance reporting, along with further research, is needed to advance the concept of a common human capital performance indicators and performance reporting system. / Graduate

Det finns vissa svårigheter med marknadskommunikation inom offentlig sektor då produkten och kunden skiljer sig från den privata sektorn. För en stad kan exempelvis produkten ses som en social effekt och kunder ses som medborgare. Samtidigt kan inte medborgarna endast ses som kunder, då de också är delaktiga i skapandet av stadens produkt och varumärke, utan måste också betraktas som interna medarbetare. Svårigheter i marknadskommunikation inom offentlig sektor är dessutom att offentliga organisationer måste ta hänsyn till en mängd olika värden.Vi har studerat hur olika värden inom Borås Stad tar sitt uttryck i marknadskommunikationen och hur kommunikationen med medborgarna sker. Vi vill kartlägga kommunikationen för att se hur Borås Stad arbetar för att positionera sig som textilstad, i och med pågående satsningar på det textila klustret Textile Fashion Center. Dessutom hur Borås Stad kommunicerar med medborgarna.Vår studie utgår från kommunikationsteori och analysen görs huvudsakligen utifrån Grönroos integrerade marknadskommunikationstriangel som vi tillämpat på offentlig sektor. Genom innehållsanalys har tidningsartiklar, organisatoriska dokument och reklam studerats och genom informantintervjuer med representanter från Borås Stad och Textile Fashion Center har kompletterande information samlats in.Vi fann att Borås Stad positionerar sig med hjälp av historiska textila värden samtidigt som andra värden också får utrymme kommunikationen. Det finns en vilja från Borås Stad att arbeta kundorienterat men trots den strävan används i huvudsak envägskommunikation. Svårigheterna ligger i att medborgarna utgör många olika målgrupper som Borås Stad måste nu ut till genom att i ett första steg bemästra utebliven kommunikation. En annan förutsättning för att möta en stads ambition att agera mer kundorienterat är att medborgarna involveras i stadens arbete. / Program: Civilekonomprogrammet

Na crescente produção acadêmica sobre negócios de impacto social no Brasil, é possível verificar uma lacuna: não se encontram em número significativo estudos que analisem as interações entre negócios de impacto social e o setor público, embora ao mesmo tempo seja possível observar, na prática recente, diversos casos em que essa interação tem se dado. Ao mesmo tempo, ao se analisar a literatura de parcerias intersetoriais, constata-se que são muitos os estudos que analisam parecerias envolvendo de um lado o setor público e de outro o setor privado e/ou ONGs, mas não encontramos estudos que se aprofundem em parcerias entre o setor público e negócios de impacto social. Partindo dessas constatações, esta pesquisa busca jogar luz sobre este fenômeno recente e ainda não profundamente estudado: as relações de parceria que têm surgido entre negócios de impacto social e o setor público no país. Adota-se como método um estudo de casos de tipo instrumental (STAKE, 2006), enfocando três ocorrências recentes desse tipo de interação. Retomando conceitos da literatura de parcerias intersetoriais, a análise destaca os processos de formação e implementação deste tipo específico de parcerias, seus principais resultados e desafios, e identifica temáticas a serem aprofundadas a partir das descobertas deste estudo / In the growing academic production on social impact businesses in Brazil, it is possible to verify a gap: there are not significant numbers of studies that analyze the interactions between social impact businesses and the public sector, although at the same time it is possible to observe, in recent practice, several cases in which this interaction has taken place. At the same time, when analyzing the literature on cross-sector partnerships, it is observed that many studies analyze partnerships involving both the public sector and the private sector and / or NGOs, but we do not find studies that go deeper into partnerships between the public sector and social impact businesses. Based on these findings, this research seeks to shed light on this recent and not yet deeply studied phenomenon: the partnership relationships that have arisen between social impact businesses and the public sector in the country. A case-study of instrumental type (STAKE, 2006) is adopted as a method, focusing on three recent occurrences of this type of interaction. The analysis highlights the processes of formation and implementation of this specific type of partnerships, their main results and challenges, and identifies themes to be explored from the findings of this study

Over more than three decades, there has been a sustained interest in strategic planning in the public sector to secure positive outcomes and long-term growth. However, several authors argued that strategic planning is limited, costly, time consuming and not producing the needed outcomes. Previous research has focused almost upon developed, and not on developing countries, for instance, the Kingdom of Bahrain. This gap in the knowledge provides the justification for this research. Using survey method, this research aims to explore strategic management practices in the public sector of Bahrain. Using both interviews and questionnaires as the mixed methods was more convincing and produced more comprehensive findings and hence stronger credibility. The findings reveal that the strategic management process was not effective in the researched organizations in the strategic formulation stage, the strategic implementation stage, and the strategic evaluation stage. The findings also reveal that there is a low satisfaction level with strategic management process within most of the organizations surveyed. Moreover, the findings revealed that the progress in the transition from strategic planning to a strategic management approach was limited. However, some of the organizations were found to be at the start of such a transition and this may be a good sign. Additionally, the findings reported many leading edge elements that are closely related to this transition, and help to successfully implement organizational objectives. Finally, the present research is proposing a strategic management model to increase the ability to formulate, implement and evaluate better future governmental strategic plans.

Práce se snaží reagovat na aktuální otázku, týkající se modernizace veřejné správy a s ní spojenou aplikaci metod managementu kvality ve veřejné správě. Zvláštní pozornost je věnována Modelu CAF (Common Assessment Framework), který byl vyvinut jako nástroj sebehodnocení speciálně pro veřejný sektor. V České republice byl tento model doposud aplikován především na úrovni samosprávných a ústředních správních úřadů. Vzhledem k možnosti implementovat tento model v nejrůznějších částech veřejného sektoru, se práce snaží upozornit na vhodnost využití Modelu CAF i v oblasti vzdělávání. Pro jeho snazší aplikaci ve školách jsou uvedeny i praktické příklady důkazů, které jsou důležitým podkladem pro hodnocení v Modelu.