The study of well-being has a long history of investigation from a nomothetic (between-person) perspective that aimed to understand characteristic levels of well-being and individual difference variables that account for stable differences across people. Recent investigations have demonstrated that levels of well-being have the capacity to rapidly fluctuate within people over short intervals and also exhibit slower changes over longer intervals, highlighting the importance of considering the ideographic (within-person) nature of well-being. The aim of this dissertation was to help build on such within-person understanding by demonstrating how theories of well-being may be empirically evaluated using innovative research designs (e.g., intensive repeated measurement designs) and analytic techniques (e.g., multilevel structural equation models [MSEM]) that can fully capture the complexity and dynamic nature of well-being. Three distinct research studies employing intensive repeated measurement designs and an MSEM analytic framework addressed a variety of research questions concerning intra- and inter-individual predictors of well-being. Study one (Chapter 2) simultaneously examined the multilevel moderation and mediation effects of cognitive interference on stress reactivity estimated in a 14-day daily diary design. Study two (Chapter 3) utilized measurement burst data from a large U.S. sample of adults, assessed across multiple time-scales, to examine long-term changes in short-term within-person associations. Random within-person slopes were specified as exogenous predictor variables of individual differences in global levels of psychological well-being. Study three (Chapter 4) used simulation data to examine the conditions where specifying within-person measurement scales as latent variables compared to unit-weighted composite scores optimized detection of within-person effects. This dissertation demonstrates the importance of innovative design and analysis to appropriately model and understand the complex, dynamic associations that operate within and across individuals in predicting their experiences of well-being. / Graduate / 2019-05-14

In general, scholars and practitioners agree that sales coaching enhances sales performance. Sales firms continue to invest billions of dollars towards coaching endeavors. However, despite the positive benefits of sales coaching, the fact is that most sales coaches are ineffective. In three essays, this dissertation aims to offer insight that will help companies and coaching programs improve the effectiveness of their sales coaches. The first essay explores the sales coaching process and how it is affected by factors related to the sales manager (coach) and the salesperson (coachee). Using in-depth interviews, we identified various skills, behaviors, and abilities that reflect the overall effectiveness of the sales manager as a coach, as well as gained a better understanding of how effective sales coach indirectly affects a salesperson’s performance. We also identified different behaviors, preferences, and characteristics related to the salesperson that affect the sales coaching process. The second essay is focused on the development and validation of a sales coaching effectiveness scale (SCES). We identified, measured and validated a three-factor, 16-item scale that reflect dimensions of effective sales coaches: involvement, rapport, and adaptability. The SCES scale is distinguished from previous coaching scales that were designed and validated in non-coaching contexts. The SCES scale offers benefits to practitioners and academics. The third essay is focused on measuring how effective sales coaches affect sales performance. Drawing on self-determination theory, we proposed a dual-process model in which effective sales coaches influence performance through motivation and through sales development. One, the results suggested that effective sales coaches intrinsically (versus extrinsically) motivate salespeople to exert extra effort towards selling, which increases their overall sales performance. Two, the results suggested that effective sales coaches enhance the selling confidence among salespeople, which allows them to adapt their selling behaviors to various selling situations and buyers, thus increasing their overall sales performance.

Abstract Small businesses are numerous in any country. However, we have very limited knowledge regarding their management accounting (MA) and management control systems (MCS). Traditionally, it has been stated that small firms do not need and use MCS due to their simple structures and poor resources. On the other hand, a few studies on high technology firms have shown that these firms have developed their MCS and are also utilizing sophisticated management accounting practices and information. The aim of this study is to analyse small firms' use of MCS practices as well as to examine the role of MCS practices and information of small firms in a contingency theoretical framework. Furthermore, the study is not only focusing on small, rapidly growing firms but also on traditional, more stable small firms, all employing from 10 to 49 persons. Based on the survey responses of 183 managing directors of small Finnish firms, the study describes the diffusion and penetration of MCS practices and information among small firms. Two theoretical models are constructed linking the use of MCS with strategy, perceived environmental uncertainty (PEU), use of diversified management team and financial performance of small firms. Tests are made by using structural equation modeling (SEM). The results suggest that small firms do use a wide range of MCS practices and information. The main results also indicate that the use of a more diversified management team seems to increase the use of MCS practices and information. The use of more advanced practices is related to small firms which have been more profitable or which have had lower growth rates in sales. In addition, the use of MCS seems to be associated with small firms' strategies, both realized and intended. The pursued strategy seems to drive small firms' profitability and growth in net sales. However, such an association was not found between the intended strategy and financial performance after two years. The use of MCS seems to have only a few positive effects on small firm's financial performance. Nevertheless, more use of advanced dimensions of MCS seems to predict significant improvements for longer-term growth in net sales.

This study focuses on the interrelationships between gender, self-control and intimate partner violence (IPV). The sample consists of 960 undergraduate and graduate university students who are currently in a dating relationship. A series of bivariate and multivariate analyses are used to: 1) determine if self-control and IPV vary across gender and 2) assess the effect of gender on the relationship between self-control and IPV. Overall, results provide partial support for Gottfredson and Hirschi’s (1990) general theory of crime. Self-control operated similarly on IPV for both males and females, supporting the gender-neutrality of their theory. However, the gender gap in crime, as it relates to self-control, remains in question as females were more likely than males to commit more types of IPV. The implications of these findings, limitations of the current study, and directions for future research are discussed.

Kyoto University (京都大学) / 0048 / 新制・課程博士 / 博士(工学) / 甲第15656号 / 工博第3314号 / 新制||工||1500(附属図書館) / 28193 / 京都大学大学院工学研究科都市社会工学専攻 / (主査)教授 岡田 憲夫, 教授 藤井 聡, 教授 矢守 克也 / 学位規則第4条第1項該当

Kyoto University (京都大学) / 0048 / 新制・課程博士 / 博士(工学) / 甲第17536号 / 工博第3695号 / 新制||工||1562(附属図書館) / 30302 / 京都大学大学院工学研究科都市社会工学専攻 / (主査)教授 中川 大, 教授 藤井 聡, 准教授 松中 亮治 / 学位規則第4条第1項該当

Abstract The present study develops our understanding of consumers’ emerging interest in novel mobile services by adopting two approaches. First, structural equation modeling is used as a statistical tool to create a context-sensitive model for consumer acceptance of novel mobile services. Secondly, the study creates an interpretive framework of contemporary consumer culture to help understand how consumers construct their emerging practices in novel mobile services based on their actual experiences. The empirical data was gathered at a Housing Fair, where a Mobile Fair Diary was piloted, and it is that Mobile Fair Diary application that provides the selected tool of the empirical study. Therefore, real user experience played a significant role in how our consumers perceived mobile services and the way the cultural discourse was produced. The model developed indicates that performance expectancy, effort expectancy, anxiety, trust and attitude have an impact on consumers’ intention to use mobile services. Furthermore, the various representations related to mobile services were identified in order to understand emerging practices. Consumers are likely to change the routines involved in the management of information if useful alternatives are available to them. An ongoing insecurity emerging from technology change is often a characteristic of the contemporary life of consumers. On the one hand, consumers are dependent on technology, but on the other hand, do not fully understand it. Therefore, consumers have to be active to keep up with the continuous changes going on around them. Furthermore, consumers need support from the service provider and their social context. Consumers should also believe in their own capability to learn and their power to make choices, which will result in changes to their practices.

Organizations depend upon ever greater levels of information technology (IT), such as big data and analytics, a trend which shows no sign of abating. However, not all organizations have benefited from such IT investments, resulting in mixed perceptions on the value of IT. Organizations must be knowledgeable in order to properly utilize IT tools and be able to apply that knowledge to create unique competencies in order to gain sustained advantage from IT investments. Organizational learning (OL) has been proposed as the mechanism to accomplish this task. Existing empirical research demonstrates that OL may indeed act as a mediator for the effect of IT on organizational outcomes. Yet, these studies are not consistent in their conceptualizations of the relationships involved, nor in their definitions and measurement of OL. Many use a descriptive measure of OL despite theory suggesting that a normative measure may be more appropriate. This study aims to address these concerns in a Canadian setting by using structural equation modelling (SEM) to compare the effectiveness of descriptive and normative measures of OL as mediating variables in knowledge-intensive organizations. Survey results support OL as a mediator between IT and organizational performance in addition to normative measures of OL outperforming descriptive measures. Implications for research and practice are discussed.

With the increase in quality of life (QoL) research in recent years and its relationship to physical and mental health, building a model of these relationships is an important pursuit for researchers with the aim of creating targeted social policy and programs. Two studies were designed to test a model of the relationship between quality of life, physical health, and mental health on two different groups in the National-Capital region: a housed sample and a homeless and vulnerably housed sample. Study 1 consisted of 1,339 adults who took part in the 2007-2008 Canadian Community Health Survey and were stably housed in either a rented or owned residence. Study 2 consisted of 395 single adults who participated in the City of Ottawa baseline measure of the Health and Housing in Transition (HHiT) study (Hwang, Aubry, et al., 2011) and were homeless or vulnerably housed. Subjective levels of various physical and mental health indicators were measured for each of the samples, along with subjective quality of life indicators. Of interest in each of the studies was: 1) The effect that physical and mental health factors have on quality of life in each of the samples, and 2) determining if mental health or physical health is a better predictor of quality of life. Structural analysis of the housed sample model resulted in both physical and mental health having a significant positive effect on QoL, although neither physical nor mental health was a better predictor of quality of life. For the homeless and vulnerably housed model, structural analysis determined mental health to have a significant direct positive effect on QoL, while physical health showed a non-significant negative effect. Mental health was determined to be a significantly better predictor of QoL in the homeless and vulnerably housed model, accounting for 30.47 percent of the variance in quality of life. Implications of this research are discussed.

This thesis focuses on one key theme, which is to understand the construct of organizational networking behaviors in business-to-business markets. It is concerned with two main issues, which are built into the research program of three empirical studies. The first issue is concerned with a systematic understanding of organizational behaviors in response to the embeddedness and interconnectedness of the network of business relationships that every organization has to deal with. Study 1 of the research program explores the concept termed ‘organizational networking behaviors’. This study adopts an industrial network approach, the central tenet of which is that firms undertake a continuous process of interaction with their important partners in the embedding context of the business network. A multi-informant approach, using semi-structured interviews, was used to collect qualitative data from thirty-one executive managers (in fifteen manufacturing firms in the UK). This study identified information acquisition, opportunity enabling, strong-tie resource mobilization and weak-tie resource mobilization as four types of organizational networking behaviors, which are reflected by their respective sub-types. The resulting conceptualization of organizational networking forms the basis for the operationalization of the construct in Study 2. While Study 1 takes an exploratory qualitative approach, Study 2 deploys a confirmatory quantitative approach since it is necessary to confirm/refute the resulting conceptualization and its types from Study 1. A rigorous scale construction and validation process was followed in this study. The conceptualization of the measurement model was carefully considered based on its theoretical underpinning. A second-order formative measurement structure was conceptualized, which required the employment of a multiple indicators and multiple causes (MIMIC) model for the validation of such a measurement model. A dataset of 603 responses was collected and analyzed to confirm the structure of the four types of organizational networking behaviors, which is in line with the results of Study 1.The second issue that the thesis is concerned with is the influences of such organizational networking efforts, which are examined from a firm’s behavioral perspective. Study 3 examines how organizational networking behaviors serve as the driver of a firm’s customer-oriented, competitor-oriented and relationship-oriented behaviors due to the sensing and seizing aspects of networking. It was also hypothesized that a firm’s customer-oriented, competitor-oriented and relationship-oriented behaviors positively affect firm performance. The test of these hypotheses required survey data collection, which was done through an on-line questionnaire. A dataset of 354 responses was collected from UK managers, whose organizations operate in business-to-business markets in either the manufacturing or services sectors. The use of statistical modeling techniques is similar to that of Study 2. The research results indicate that a firm’s network-oriented behaviors positively impact on the development of customer-oriented and competitor-oriented behaviors. They also foster relationship coordination with its important business partners within the network. In addition, the effective management of the firm’s portfolio of relationships is found to mediate the positive impact of network-oriented behaviors on firm profitability.