在子製程相關下所產生的品質特性資料使Shewhart管制圖無法對各別的製程狀態加以解釋，而選控圖可診斷前後製程的責任歸屬。本文提出有n個子製程時，建立選控圖的方法及在製程上之應用，以追蹤製程變異之發生，明確地劃分出子製程的責任歸屬。文中並以模擬資料和實際例證說明，在相關品質特性的資料中，選控圖的建立及診斷效果。在實務上，若產品是由許多相關的子製程共同製造而成時，對於受到前製程影響的品質特性，即可用選控圖進行管制，以獲得正確的製程狀態訊息，並進一步採取正確的管制行動。

The diploma dissertation deals with the bus transport process analysis. More specifically, it deals with a proposition of the reclamation subprocess control. The dissertation contains the description of subprocess of the main process of bus transport. Moreover, it contains the analysis of the original state of the reclamation subprocess control and a set of measures and recommendations that lead to the more effective evaluation of this subprocess.

This thesis aimed to assess the level of processes occurring in the selected company using the methods of process management and propose any changes. Selected company is the joint stock company SAG. In the theoretical part, the author defined the basic concepts and methods of process management, the output of the literature review. In the practical part, the analysis and evaluation processes in selected companies to identify those business processes that have priority in terms of their performance. Based on the priority business processes, subprocesses have been designed with low performance affecting a large number of critical factors, which were proposed changes to increase efficiency of these subprocesses.

This masters thesis tackles the issue of process management in a financial institution, spe-cifically the analysis and optimization of the creation of a certain management report. The first part of this masters thesis is dedicated towards explaining basic theoretical concepts, which will help the reader correctly understand the rest of the paper. There you can find explained the principles of reporting and process management, which will introduce the reader to the issues of processes, their analysis and subsequent optimization. The practical portion first introduces the reader to the particular financial institution, then it describes the organization structure and the activities of data governance, thorough analysis of the particular process, the identification of and a suggestion of optimization which should lead to a more effectively working employees as well as the elimination of narrow places of the process. The conclusion of the masters thesis introduces steps of real implementation of the suggested solutions.