This project, Toward a Pedagogy of Visual Communication as Critical Practice in Professional and Technical Communication, examines the teaching of visual communication in undergraduate professional and technical communication courses. Through an analysis of scholarship, textbooks, and a service-learning project as a case study, I argue that a situated visual communication pedagogy that integrates both analysis and reflection throughout the visual production and design process can better allow students to understand the ways in which the visual participates within larger social and cultural contexts. This understanding helps students develop abilities to potentially transform visual discourses emphasizing that all visual documents and texts, including the ones they produce, participate in shaping the ways in which meaning is made. By integrating visual communication and design into service-learning and other civic engagement pedagogies in the professional and technical communication classroom, instructors and students can begin to interrogate the view that professional and technical communication is a neutral, objective practice concerned only with prescriptive adherence to forms, conventions, workplace efficiency, and corporate success. Thus, in addition to helping students develop as communicators and thinkers, integrating visual communication into service-learning and throughout the duration of a course allows students to explore the civic dimensions of professional and technical communication, situating them as engaged designers and active members of their communities.

Thesis (M.T.S.C.)--Miami University, Dept. of English, 2005. / Title from first page of PDF document. Document formatted into pages; contains [1], vi, 55 p. : ill. Includes bibliographical references (p. 33).

This thesis considers claims of discrimination and the interfaces that six platforms use as companies in the sharing economy. In 2015, Benjamin Edelman, Michael Luca, and an Svirsky did an experiment with Airbnb to test the discrimination of names that sounded distinctly African American. Before and after their findings, there were members of the community who claimed that they had been discriminated against, some suing the company for not upholding their anti-discrimination policy. This leads to the question of how is one able to discriminate against someone whom they have never met and lives thousands of miles away? What information do they have to hold against them? As a result, this thesis provides a rhetorical analysis of the interfaces of six companies of the sharing economy.

abstract: In this dissertation, I study large-scale civic conversations where technology extends the range of “discourse visibility” beyond what human eyes and ears can meaningfully process without technical assistance. Analyzing government documents on digital innovation in government, emerging data activism practices, and large-scale civic conversations on social media, I advance a rhetoric for productively listening to democratic discourse as it is practiced in 2016. I propose practical strategies for how various governments—from the local to the United Nations international climate talks—might appropriately use technical interventions to assist civic dialogues and make civic decisions. Acknowledging that we must not lose the value that comes from face-to-face civic deliberation, I suggest practical pathways for how and when to use technology to increase democratic engagement from all stakeholders. / Dissertation/Thesis / Doctoral Dissertation English 2016

abstract: Proponents of cues-filtered-out approaches to communication suggest that the quality of person-to-person interaction is diminished when that interaction is mediated by technology. This postulation has implications for communication given the surging popularity of text messaging in the United States. It is important to examine the degree to which text messaging may inhibit successful communication due to the detriments of technologically mediated communication. The relation between text messaging and romantic relationship satisfaction in individuals ages 18-45 was investigated because successful communication is widely known by researchers and lay individuals to be an integral aspect of healthy intimate relationships. The Relationship Assessment Scale (RAS) (Hendricks, 1988) and an inventory of text messaging behavior was administered to graduate students (n = 22), undergraduate students (n = 24), and people not affiliated with universities (n = 104). Using responses on these inventories, whether or not (1) frequency of text messaging and (2) preference for a particular method of communication are related to romantic relationship satisfaction were evaluated. It was hypothesized that (1) a higher frequency of text messaging will be inversely related with romantic relationship satisfaction and (2) that a participant indicating a preference for verbal phone communication over text messaging communication will be positively correlated with romantic relationship satisfaction. The lack of statistically significant results prevented the drawing of conclusions about relationships between text messaging frequency or preference for voice communication over texting and romantic relationship satisfaction. / Dissertation/Thesis / Masters Thesis Counseling 2016

abstract: There is a gap between today's scientific advances and their application--between what is known and what is actually being done. This gap occurs because of the process of knowledge translation required to digest research findings for policymakers and practitioners. Studies have repeatedly shown that because of this "know-do" gap, approximately one-half of patients in the United States and Europe are not receiving care according to the most recent scientific evidence. Children are a medically unique and underserved population that stands to be most affected by this gap. Therefore, in this study, the research-practice gap in the pediatric field was calculated and discussed in the context of knowledge brokers, who facilitate opportunities for knowledge translation. Article mentions from the journal Pediatrics were identified in policy documents and analyzed for the years 2010, 2013, and 2016 with the use of the Altmetric platform as a quantitative means of identifying patterns and drawing conclusions about the knowledge translation gap in pediatrics. Altmetric is a bibliometric tool that offers viable insights into the types of impact not covered with traditional methods of citation analysis. The expert policymaking bodies that cited the Pediatrics articles in their policy documents were coded, categorized, and subcategorized to clarify how and where Pediatrics research is ultimately being used to create health policy and to discover whether the gap is similar or different between the various types of policymaking organizations. This allowed the quantitative findings to be nested within a qualitative context. It took a mean of 7.1 years for research to reach the point of policy uptake for practitioners, with a range of 0-32.8 years. There were more international policy mentions than U.S. mentions, but information made its way through the knowledge translation process more quickly in the United States than it did elsewhere. In fact, nearly 40% of articles were cited in policy fewer than five years after original publication. The gap in pediatrics is thus significantly shorter than the 17-year average reported in the literature. However, knowledge brokerage activities performed by technical communicators are continually needed to build links between research, policy applications, and practice. / Dissertation/Thesis / Masters Thesis Technical Communication 2018

This project seeks to understand the relationship between visual rhetoric and power structure between FEMA’s Earthquake publications and their audience. Research shows images leave a longer impression on readers than text, causing more studies to focus on visuals rather than just text in technical communication. Author uses Critical Discourse Analysis to analyze the images in relation to text, design, and intended audience to determine what information is being privileged. It is determined that homeowners are being privileged with information over non-homeowners, established through a collection of images and image types. The lack of information for non-homeowners could result in injury or death of potential disaster victims, making it crucial for technical document revision.

Abstract The quality of technical communication, for example the user guides created for various high-technology products, is often criticized. The information is not available when it would be needed, or it is not presented in a way suitable for our purposes. However, in the increasingly technology-based society of today, we are expected to operate a range of technical devices and software programs daily, at work and at home. The current re-structuring of the IT industry in Finland, on the other hand, has affected technical communication profoundly: cost pressures and outsourcing have led to narrow job descriptions, job losses and diminished wellbeing at work. Companies do not seem to appreciate the impact of high-quality technical communication on user experience. The work environments of technical communicators are also challenging: their background is typically in the Humanities, but they work with highly technical products. In many cases, they have learned the needed skills independently and in practice; very few experienced technical communicators have training in the field. In this study, some of the central contradictions in the technical communication activity are explored by applying activity theory on autoethnographic interview data. This study provides new information about technical communication as a profession, but the issues it raises are not limited to technical communication only: the restructuring of the IT sector is a phenomenon affecting a variety of fields. The aim of this dissertation is twofold: 1) to investigate and describe the current status of the field in Finland, and 2) to suggest solutions to some of the problems we are facing using the tools offered by activity theory. / Tiivistelmä Teknisen viestinnän, esimerkiksi erilaisten teknisten järjestelmien käyttöohjekirjojen, maine ei ole kovin hyvä. Tietoa ei ole tarjolla kun sitä tarvitaan, tai se esitetään tavalla joka ei vastaa toiveitamme. Nykypäivän tietoyhteiskunnassa pärjääminen kuitenkin vaatii tietoteknisiä perustaitoja niin kotona, koulussa kuin töissäkin. Suomessa tällä hetkellä käynnissä oleva IT-alan murros taas on vaikuttanut suuresti teknisen viestinnän ammattikuntaan: kustannuspaineet ja ulkoistukset ovat johtaneet työnkuvan kapenemiseen, työpaikkojen menetyksiin ja työviihtyvyyden vähenemiseen. Yrityksissä ei nähdä laadukkaan teknisen viestinnän merkitystä käyttäjäkokemukselle. Teknisten viestijöiden työolosuhteet ovat myös haastavat: he ovat usein humanistitaustaisia henkilöitä, jotka työskentelevät vaativien teknisten tuotteiden parissa. He ovat tyypillisesti opetelleet vaaditut tekniset taidot omatoimisesti työn ohessa, ja hyvin harvalla pidempään alalla olleella on teknisen viestinnän koulutusta tukenaan. Tutkimuksessa tarkastellaan teknisen viestinnän keskeisiä ristiriitoja tulkitsemalla autoetnografista haastatteluaineistoa toiminnan teorian kautta. Tutkimus luo uutta tietoa teknisestä viestinnästä ammattikuntana, mutta esiin nostetut ongelmat eivät liity pelkästään tekniseen viestintään: IT-sektorilla käynnissä oleva rakennemuutos vaikuttaa useisiin aloihin. Tämän tutkimuksen tavoitteena on 1) selvittää alan nykytilanne Suomessa ja 2) tarjota ratkaisuehdotuksia alan haasteisiin toiminnan teorian tarjoamien työkalujen avulla.

The transnational diasporas in a technological world that is postmodern and posthuman mean both exciting diverse communities and challenging problems. On the one hand, globalization brought human beings the convenience of exchanging ideas, doing business, and building a better world together. On the other hand, the political economy of nation states that shaped non-translational ideologies, created at the same time conflicts and misunderstandings among citizens from different parts of the world. Responding to the current transnational clashes in flow (information dissemination) and contra flow (surveillance and control of information flow) of our information age, this dissertation builds up a transnational rhetoric and communication model that can be used to examine the curriculum design, teaching materials, and pedagogy in communication and writing studies, especially in technical communication. In addition, this study investigates the present state of curriculum design, teaching materials, and pedagogies in a southeastern higher education institution. Empirical data was collected from students, instructors, and administrators from different departments of this institution to determine whether and how do curriculum design, teaching materials, and pedagogies frame and teach transnational literacy. Further, to engage the conversation with a national audience, major introductory technical communication textbooks were analyzed based on both the empirical data and the transnational rhetoric and communication model using content analysis. The findings indicate that although curriculum design, textbooks, and pedagogies have transnational components, they generally reply on traditional models and stereotypical examples that cannot meet with students’ needs in order for them to become genuine world citizens with transnational awareness and competence. The transnational rhetoric and communication model helps to fill the gaps in curriculum design, textbook revision, and pedagogies in cultivating world citizens.

This project examines user-generated health narratives through corpus analysis of 246 reviews posted on Midwestern Hospital’s Yelp page. Understanding how different stakeholders act and interact within online health communities models a shift in new conceptions of health, and provides evidence of health ecologies’ ability to determine patient perceptions of care. Documents produced by users in these health communities represent health narratives comprised of a user’s health experience, that user’s treatment perceptions, and the community’s perceptions of the user’s experience. Author uses corpus methods to interpret user trace data and rhetorical moves embedded in health narratives. Findings suggest that users who interact with the Yelp community produce different health narratives than less engaged users. Understanding how different stakeholders act and interact within online health communities models a shift in new conceptions of health, and provides evidence of health ecologies’ ability to determine patient perceptions of care.