Orientador: Maria José Carvalho de Souza Domingues. / Dissertação (mestrado) - Universidade Regional de Blumenau, Centro de Ciências Sociais Aplicadas, Programa de Pós-Graduação em Administração.

Estágio realizado na Qimonda e orientado pelo Eng.ª Teresa Carreiro / Tese de mestrado integrado. Engenharia Informática e Computação. Faculdade de Engenharia. Universidade do Porto. 2008

Estágio realizado na Bosch Termotecnologia, S. A. e orientado pelo Eng.º José Barata Gonçalves / Tese de mestrado integrado. Engenharia Mecânica. Faculdade de Engenharia. Universidade do Porto. 2009

Orientador: Jose de Souza Rodrigues / Resumo: Objetivo Este trabalho de pesquisa avalia o nível de maturidade gerencial de uma empresa familiar do setor sucroenergético utilizando o Modelo Brasileiro de Excelência da Gestão (MEG®). Metodologia / Procedimentos de Pesquisa A pesquisa possui caráter descritivo-exploratório, com abordagem do problema na forma qualitativa, sendo o procedimento o Relato Técnico. O levantamento de informações se dá através de entrevistas semiestruturadas, da análise documental e da livre observação nas áreas da empresa. O estudo é efetuado pela aplicação do Instrumento de Avaliação da Maturidade da Gestão (MEG®) em uma empresa familiar do setor sucroenergético. Resultados e Discussões A empresa mostrou encontrar-se em um grau de maturidade “em desenvolvimento”, sendo Liderança Transformadora e Desenvolvimento Sustentável os temas mais defasados, segundo a pesquisa. Muitos dos problemas gerenciais encontrados podem estar relacionados com a forte cultura familiar patriarcal difundida na organização. Foram receitadas algumas ferramentas gerenciais propostas pelo MEG®, no intuito de controlar os processos mais defasados. O MEG® mostrou ser uma ferramenta abrangente e eficiente, mas que necessita, para sua aplicação, de um profissional tecnicamente capacitado e com grande conhecimento sobre a organização. Implicações Gerenciais A pesquisa trouxe uma grande contribuição gerencial para a organização em estudo, considerando que mensurou os processos gerenciais da empresa e conseguiu propiciar para os l... (Resumo completo, clicar acesso eletrônico abaixo) / Abstract: Purpose This research evaluated the management maturity level of a family business in the sugar-energy sector using the Brazilian Management Excellence Model (MEG®). Design/methodology The research has descriptive-exploratory character, with approach of the problem in the qualitative form, being the procedure the Technical Report, the gathering of information occurs through semi-structured interviews, document analysis and free observation in the areas of the company. The study is carried out by applying the Management Maturity Assessment Instrument (MEG®) in a family-owned sugar-energy company. Findings and Discussions The company was found to be in a "developing" maturity, with Transforming Leadership and Sustainable Development being the most lagged themes according to the survey. Many of the managerial problems encountered may be related to the strong patriarchal family culture widespread in the organization. Some management tools proposed by MEG® were prescribed to control the most outdated processes. MEG® has proved to be a comprehensive and efficient tool, but one that needs a technically capable professional with a great knowledge of the organization to be applied. Management Implication The research made a great managerial contribution to the organization under study, considering that it measured the company's management processes and was able to provide the leaders of the organization with a photograph of the real scenario of the situation. A contribution to compani... (Complete abstract click electronic access below) / Mestre

Thesis (B.Sc)--University of Hong Kong, 2005. / Includes bibliographical references (p. 161-165)

Thesis (Ph. D.)--University of Oregon, 2006. / Typescript. Includes vita and abstract. Includes bibliographical references (leaves 102-109). Also available for download via the World Wide Web; free to University of Oregon users.

No description available.

Inköpsorganisationen har varit och är föremål för förändring. Vid sidan av denna förändring har Total Cost of Ownership (TCO) utvecklats. TCO sträcker sig bortom inköpspriset och innefattar enligt Degraeve et al. (2005a) alla kostnader relaterade till anskaffningen och kostnaderna användningen av en vara eller tjänst medför genom ett företags hela värdekedja. Utifrån en tillhandahållen förståelse för kostnaderna ett företag ådrar sig utifrån etablerade leverantörsrelationer kan TCO fördelaktigt användas vid valet av leverantörer och till att utvärdera prestandan av leverantörer. Ett flertal genomförda TCO studier har antagit ett snävt fokus och enbart fokuserat på en specifik produkt eller produktgrupp. Ett behov av att på en mer övergripande nivå granska och identifiera skillnader i kostnaderna ett tillverkande företag ådrar sig mellan olika leverantörer har därmed existerat. I enlighet med detta behov syftade denna uppsats till att övergripande granska skillnader i kostnaderna ett tillverkande företag ådrar sig mellan olika leverantörer utifrån ett TCO perspektiv. Detta uppnåddes via att genomföra en fallstudie av det privatägda tillverkande företaget Enics. Data samlades huvudsakligen in via intervjuer och en introducerad TCO matris används i presentationen och analysen av data. Ett flertal relevanta skillnader i kostnaderna fallföretaget ådrar sig mellan olika leverantörer identifieras och presenteras. Möjligheten att utifrån de identifierade skillnaderna uppnå kostnadsbesparingar samt hur detta inverkar på de identifierade skillnaderna analyseras. De identifierade skillnaderna kan utökas mellan olika leverantörer när företag eftersträvar att uppnå kostnadsbesparingar. Hur 23 traditionella kriterier anknyter till värdekedjan har även analyserats. Varav en del kriterier möjliggör inledandet av leverantörsrelationer är en del mer anpassade för den efterkommande utvärderingen.

Nuestra investigación focaliza su atención en cómo se gestionan los recursos humanos en las empresas hoteleras certificadas y cómo se involucra al personal que presta en ella su servicio. Concretamente, en qué y cómo se diferencian las empresas hoteleras certificadas de aquellas que no lo están, y si esta diferencia está en el hecho de que las empresas certificadas se caracterizan por haber creado un ambiente laboral en el que todos sus recursos humanos se sientan parte de la empresa y no vean su estancia en ella como algo momentáneo hasta encontrar algo mejor. El informe final de la investigación se ha estructurado en cuatro capítulos. En la introducción se exponen los objetivos de la investigación, las razones de la elección del objeto de estudio y la justificación de dicha elección.La importancia de los recursos humanos en la prestación de servicios es un aspecto clave en la gestión de la calidad aplicada a la industria hotelera. Industria que no ha sido pionera en el desarrollo e implementación de sistemas de calidad comparado con otros sectores de la industria, sin embargo, teníamos información de que había empresas de hotelería que tenían la certificación de calidad. Dicha información requería contrastar si en estas empresas se han creado las condiciones de trabajo que eviten la desmotivación y faciliten la realización del trabajo bajo el prisma de la Calidad Total.En el capítulo dos se desarrolla el planteamiento teórico-metodológico de la investigación. Se realiza una revisión del concepto de calidad, exponiéndose los modelos teóricos que mayor aceptación han obtenido en la literatura académica y también entre los practicantes de este tipo de gestión. El concepto de calidad se ha abordado desde dos puntos de vista: el objetivo y el subjetivo. El primero, denominado calidad objetiva, está asociado a especificaciones físicas de más o menos fácil cuantificación y que permiten un control de calidad estadístico. El segundo, denominado calidad de servicio, resulta de la comparación entre las expectativas y percepciones de los clientes.Seguidamente se describe que es la gestión de la calidad total y la evolución que ha llevado a ella. Se destaca también los principios específicos y genéricos que caracterizan dicha gestión y que han de seguirse para la implantación de un sistema de calidad. Posteriormente, se desarrolla la relación entre calidad y recursos humanos, resaltándose la evolución de dicha área funcional.Caracterizadas las hipótesis se expone la metodología que se ha optado para su contrastación, con el objetivo de estudiar el funcionamiento en las empresas que han implantado o no la Gestión de la Calidad Total a través del estudio de sus prácticas y políticas de recursos humanos. En el capítulo tres, se efectúa el análisis de la información recogida en el trabajo de campo y que nos ha permitido confirmar las hipótesis construidas a efectos de explicar la relación entre la gestión de recursos humanos y la gestión de la calidad, y que constituye el gran reto de este dispositivo de cambio organizacional que es la Gestión de la Calidad Total y el papel que en dicha gestión tienen lo que podríamos hoy denominar las nuevas Políticas de Recursos Humanos. Bajo esta consideración iniciamos nuestra investigación, en otras palabras, expresamos la pregunta que nos hacíamos al inicio del trabajo. La respuesta que elaboramos en forma de hipótesis ha quedado confirmada. Todo ello queda sintetizado en el capítulo cuatro, en donde exponemos las conclusiones de la investigación. / Our investigation focuses its attention in how the human resources in the certified hotel companies are managed and how the personnel who serve in them are involved. Concretely, in what and how the certified hotel companies differ of which are not it, and if this difference is in the fact that the registered companies are characterized by to have created a labour atmosphere in which all their human resources feel part of the company, and do not see their stay in it like something momentary until finding something better.The final report of the investigation has been structured in four chapters. In the introduction the objectives of the investigation, the reasons of the election of the study object and the justification of this election are exposed.The importance of the human resources in the benefit of services is a key aspect in the management of the quality applied to the hotel industry. Industry that has not been pioneer in the development and implementation of systems of quality compared with other sectors of the industry, nevertheless, we had information that there were hotel companies that had the quality certification. This information required to contrast if in these companies had been created the conditions of work that avoid the lack of motivation and facilitate the accomplishment of the work under the prism of the Total Quality.In chapter two the theoretical-methodological posing of the investigation is developed. A revision of the quality concept is made exposing itself the theoretical models most accepted in academic literature and also among the practitioners of this management type. The quality concept is had boarded from two points of view: the objective and the subjective one. The first denominated objective quality, it is associated to physical specifications of more or less easy quantification and that they allow a statistical control of quality. The second, denominated quality of service, it is from the comparison between the expectations and perceptions of the clients. Subsequently, we describe what the management of the total quality is and the evolution that has taken her. We also stand out the specific and generic principles that characterize this management and that they must be introduce in a quality system. Later, the relation between quality and human resources is developed emphasizing the evolution of this functional area. Once the hypotheses are characterized we expose the methodology that has been chosen for its contrast, with the objective to study the operation in the companies that they have implanted or not the Management of the Total Quality through the study of its practices and policies of human resources. In chapter three, the analysis of collected information in field work is made and that it has allowed us to confirm the hypotheses constructed with the object of explaining the relation between the management of human resources and the management of the quality, and that it constitutes the great challenge of this device organizational change that is the Management of the Total Quality and the paper that in this management has what we could today denominate the new Policies of Human Resources. Under this consideration we initiated our investigation, in other words, we express the question that we made ourselves to the beginning of the work. The answer that we elaborated in hypothesis form has been confirmed. All it is synthesized in chapter four, in where we expose the conclusions of the investigation.

Knee replacement surgery is often performed in cases where the pain due to knee osteoarthritis can no longer be effectively controlled by conservative measures. The surgery—which replaces the articular surfaces of the tibia, femur and sometimes the patella with a mix of metal and polyethylene—is one of the most commonly performed lower limb surgeries. Despite patient reports of reduced pain and increased participation in activities of daily living, knee function following total knee arthroplasty (TKA) does not return to normal. Reductions in both passive and active knee range of motion, alterations in magnitude and timing of muscle activity, and changes in knee joint kinetics have all been reported. Comparatively little is known about why knee function is altered following TKA. In an attempt to address this gap in the literature, this thesis was designed to examine the biomechanical factors thought to contribute to reduced knee extensor moments following TKA. In particular, the contribution of alterations in passive knee moments, muscle moment arm lengths, and muscle activation magnitude and timing were examined in detail to determine which factors contributed to reduced knee extensor moment following TKA. To accomplish this goal, two groups--6 healthy controls and 6 individuals who were at least one year post-TKA—were examined in four different studies. The initial study of this thesis, a comprehensive examination of patients and controls during gait and stepping onto a raised surface, had two purposes. This moment data was needed to clearly define the knee moment deficits that existed in the patient – the remainder of the thesis focused on determining why these specific deficits existed. A secondary aim of this first study was to allow for the assessment of muscle activation patterns in this population during weight bearing tasks. Results of study one confirmed the existence of knee extensor moment deficits in the TKA group and also demonstrated that patients exhibited increased gastrocnemius EMG, prolonged stance phase activation of biceps femoris and reduced knee flexion during the loading phase of stance. Analysis of results across the two tasks suggested that reduced knee moments in members of the TKA group may be related to changes in gastrocnemi activation, however, differences in knee joint kinematics between patients and controls made it difficult to draw this conclusion. Study number two was designed to further probe the muscle activation strategies adopted by members of the TKA group. In order to avoid complications involved when comparing muscle activation patterns between groups using different kinematic strategies, seated knee extension was examined. This task was chosen as it challenged the knee musculature while at the same time restricting both groups of participants to use the same knee joint kinematics. The results of this analysis revealed that, while EMG magnitude for quadriceps and hamstrings were similar for both groups, patients exhibited increased amplitude of EMG in both the medial and lateral gastrocnemi. While the first two studies of this thesis focused on the active knee joint moment, in the third study the force required to passively move the knee from a flexed to an extended position was measured and used to estimate the passive moment of the knee joint. This study was based on the rational that if the passive knee moment was altered following TKA it could potentially affect the net knee joint moment. The comparison of patient and control results showed that, while small changes in passive moment were evident in patients, these differences were not large enough to account for changes in the knee extensor moment. The goal of the final thesis study was to examine moment arms of the knee musculature in an attempt to determine if TKA resulted in changes to this variable. However, various methodological issues arose in the course of completing this study. As a result, limited data were produced that sufficiently addressed the question posed. Despite the problems that arose, important issues regarding in vivo moment arm determination were realized and are included for discussion in this thesis. Together, the four studies provided a unique opportunity to observe knee function over a range of activities. The following conclusions were reached. • Changes in passive knee moment did not seem to contribute to reductions in knee extensor moment observed following TKA. • Quadriceps and hamstring muscle function, as evidenced by EMG recording during the seated knee extension task, appeared intact following TKA, suggesting that alteration in the function of these muscles were not directly responsible for reductions in knee extensor moments. • Changes in medial and lateral gastrocnemi activation were observed during knee extension and weight-bearing tasks. These changes may account for reduced knee extensor moment, particularly during the step-up task. • Knee extensor moment reductions during gait appear to be related to the reduced knee flexion exhibited by patients during the stance phase of gait . It was hypothesized that these changes in knee kinematics were directly linked to the increased activation of the gastrocnemi during gait. Although low subject numbers limited the generalizability of the results these conclusions will serve to guide future research in this area and ultimately help improve function and quality of life in this patient population.