Made available in DSpace on 2014-12-17T15:51:30Z (GMT). No. of bitstreams: 1 EdileneAP_DISSERT.pdf: 1576797 bytes, checksum: da9667804479ca5f2c206efeb3247a39 (MD5) Previous issue date: 2012-04-11 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / The process of development of any area is closely linked to teaching and research, and in Tourism it is not different. Thus, in this area in which service is one of the factors intrinsically related to its success , it is observed the need for people with deep and critical training in the various aspects of this activity acting in this sector. However, we can see the existence of some differences between what is offered by the academy from what is required by the market. Therefore, the objective of this research is to verify the relationship between higher education in Tourism and labor market through the perception of the bachelor in this area, graduated in Natal-RN, since it is the tourismologist who makes the link between this two fields. To know the perception of these tourismologists, it was necessary to apply a questionnaire to those ones graduated in the years 2009 and 2010. In accordance with the aim of this study, this research was exploratory-descriptive. Related to the technical procedures, it was a documentary, literature and field research. To have it analyzed, some qualitative and quantitative techniques were applied according to our specific objectives and the types of data collected, such as: content analysis, factorial analysis to synthesize the information and identify the basic dimensions that represent the different variables studied, the standard deviation to verify the variation of the responses in some items and the correlation technique that allows the analysis of the relationship between two variables. In response to the objectives proposed here, we could finally conclude that: the syllabuses of these courses are too general and the graduates themselves consider them so. It was diagnosed that the graduates 1) are mostly female, 2) a very small part of them is working in the area that they are graduated in, and 3) not all of them receive satisfactory wages which contributes to having a negative view of their degree course. Moreover, the educational institution where they studied was not a decisive factor to get a job. It was still diagnosed that most part of them do not have positive perceptions when thinking about the future of their careers as bachelors in Tourism. Many of them, including, if it was possible to change something in their careers so far, they could have chosen another college degree. It was found that, although there is a negative perception about their professional future, almost half of them believe that the course met the needs of the market. However, those ones that are not working have a more positive point of view related to the applicability of higher education. On the other hand, the other ones who already worked in this area have a more negative perception about it and do not believe that the course meets the market's needs. In summary, this study allowed the understanding of the existence of some gaps that exist between higher education in Tourism and the market needs, professionally speaking, thus contributing to the spreading of ideas on that subject for teachers, researchers and the current and future students of the area. / O processo de desenvolvimento de qualquer ?rea est? estreitamente ligado ao ensino e ? pesquisa, e no Turismo n?o ? diferente. Dessa forma, nessa ?rea na qual a presta??o de servi?os ? um dos fatores intrinsecamente relacionados ao seu sucesso , percebe-se a necessidade de pessoas com forma??o cr?tica e mais aprofundada nos diversos aspectos da atividade atuando no setor. Por?m, nota-se a exist?ncia de diferen?as entre o que ? oferecido pela academia e o que ? exigido pelo mercado. Assim sendo, constitui objetivo desta pesquisa, verificar a rela??o entre o ensino superior em Turismo e o mercado de trabalho na percep??o do bacharel na ?rea formado na cidade de Natal-RN, posto que ? o turism?logo quem faz o elo entre os dois campos. Para conhecimento da percep??o dos turism?logos foi necess?rio realizar a aplica??o de um question?rio com os egressos formados nos anos de 2009 e 2010. Em conformidade com o objetivo desse estudo, a pesquisa foi explorat?rio-descritiva. Quanto aos procedimentos t?cnicos, tratou-se de uma pesquisa documental, bibliogr?fica e de campo. Para an?lise, foram aplicadas t?cnicas qualitativas e quantitativas, conforme os objetivos espec?ficos e os tipos de dados coletados, tais como: an?lise de conte?do, an?lise fatorial para sintetizar as informa??es e identificar as dimens?es b?sicas que representam as diversas vari?veis estudadas, desvio-padr?o para verificar a varia??o das respostas em alguns itens e a t?cnica de correla??o que permite fazer an?lises de rela??o entre duas vari?veis. Como resposta aos objetivos propostos pode-se concluir que: as matrizes curriculares dos cursos em atividade s?o generalistas e os pr?prios egressos as consideram assim. Foi diagnosticado que os egressos 1) s?o, em sua maioria, do sexo feminino, 2) uma pequena parte deles est? trabalhando na ?rea em que se formou e 3) nem todos recebem sal?rios satisfat?rios o que contribui para que tenham uma vis?o negativa do curso. Ademais, a IES onde estudaram n?o foi fator decis?rio para conseguir um emprego. Foi diagnosticado, ainda, que a maioria destes n?o t?m percep??o positiva quando pensam no futuro profissional enquanto bachar?is em Turismo. Muitos, inclusive, se pudessem mudar algo em sua trajet?ria at? o momento, teriam optado por outro curso superior. Foi verificado que embora exista uma percep??o negativa quanto ao futuro profissional, quase metade acredita que o curso atendeu ?s necessidades do mercado. Todavia, os que n?o est?o trabalhando tiveram uma vis?o mais positiva com rela??o a aplicabilidade do ensino superior. Por outro lado, os que j? trabalharam na ?rea tem uma vis?o mais negativa e n?o acreditam que o curso atenda ?s necessidades do mercado. Em suma, este estudo permitiu a compreens?o da exist?ncia de algumas lacunas que existem entre o ensino superior em Turismo e as necessidades do mercado, no ?mbito profissional, contribuindo ainda para a dissemina??o de ideias sobre o referido assunto para os professores, pesquisadores e os atuais e futuros estudantes da ?rea.