This diploma thesis deals with the corporate performance management which represents a new direction in utilizing of data produced by Business Intelligence. An application of this approach in a telecommunications operator environment is a major contribution of this thesis. Theoretical principles of corporate performance management which capture, for instance, analysis of components, architecture, future development and current state of the market are described in the first two chapters. The third charter is an introductory part to the practical one because it deals with selected implementation methodology of corporate performance management. This thesis concentrates on two parts within the framework of this methodology -- analysis and proposal. While the fourth chapter characterizes the initial situation and a methodology of collecting of data, the fifth and sixth chapters create a core of this diploma thesis. The fifth chapter, which focuses on the analysis mentioned above, surveys a current state of the parts needed in order to propose CPM and where it is necessary the fifth chapter submits proposals of changes. The sixth chapter creates a complex proposal of CPM in a real environment based on the analysis of current situation in the company and from the proposals of changes. This proposal represents a summary of theoretical knowledge of corporate performance management and the current situation in the telecommunications company. The last seventh chapter makes recommendations which would contribute to the future implementation of the proposed corporate performance management.

The thesis is focused on the current management concepts of performance measurement, using both financial and non-financial criteria. The selected modern concepts of performance measurement can be found in the theoretical part, the larger part is devoted to the method of financial analysis, which is then applied on the selected building company in the practical part. The result of the work is to evaluate the financial health of selected company using both standard tools of financial analysis as well as less known techniques.

This thesis deals with issues related to the proposal of the Balanced Scorecard model implementation at company Kordárna Plus a.s. On the basis of data obtained from the company, the practical part deals with strategic and financial analyses. Strategic targets from these analyses are deduced of the perspectives. Measures with values of 2015 are assigned to the strategic targets. A determination of the strategic initiative leads to accomplishing the strategic targets. The final part of the thesis deals with a time schedule of the basic framework of the Balanced Scorecard. The thesis deals also the calculation of the costs caused by the implementation of the strategic initiative and placement of the model of Balanced Scorecard at company Kordárna Plus a.s.

The aim of this thesis was to characterize the concept of business efficiency, evaluate different approaches of its measurement and identify relevant factors of business efficiency. The theoretical part is focused on the measurement of efficiency in the context of historical evolution and further on the traditional and modern approaches to measurement and management of business efficiency. In the practical part, the efficiency of the selected company was evaluated initially through financial analysis, followed by the evaluation of its economic value added (EVA) calculated according to the methodology of the Ministry of Industry and Trade (MPO). In conclusion, the sectoral comparison was done using the diagnostic system of financial indicators INFA. In the years 2010 and 2014, the selected company did not create economic value added (EVA), which was mainly due to the lower value of the achieved profit. On the other hand, in the years 2011 - 2013 economic value added (EVA) was achieved. Benchmarked against industry comparables, the selected company has achieved better results.

This work focuses on very topical issue, and that is motivation, evaluation and remuneration of employees in customer service. All three areas are closely linked, and only their mutual optimization and compliance can increase efficiency and productivity in customer service. It is a very specific area in which most employees not only care about existing customers, but gain new customers, provide information, handle claims and complaints and they are the gateway for each company. Customer Service is demanding in both, quantitatively and qualitatively to human resources. Businesses try to find a reasonable balance between the cost of human resources and their further education and the required power and goal fulfillment. As in the care and sales, good human resources are of the highest importance. It is not enough just to hire good people, they must be further developed educated and coached. It is necessary to focus on their motivation, it is not always possible to motivate each employee in the customer service individually, rather their preference and needs should be determined and those should be satisfied. Most employees prefer clear and objective assessment in connection with a transparent system of remuneration. It should also be a business objective. Sales are more and more important activity in customer service and it is no longer sufficient just to take care of existing customers. It is necessary to develop retention measures, and especially focus on the acquisition and re-acquisition activities. Success is critical for motivation and quality of staff. The thesis is therefore focused on identifying ways to optimize human resources management, especially in the areas of evaluation and remuneration so as to achieve even higher productivity and to fulfill sales plans. Based on the found strengths and weaknesses in employee satisfaction surveys with regard to one of the strategic objectives of the RWE Group, which is to increase market share in electricity, this means the need to increase sales, there has been proposed modification of the current system for evaluating employees' customer centers with a direct impact on remuneration. Modified system of evaluation of service employees will be more motivating, because overreaching of sales plan will be the possibility to receive up to 50 % more of variable wage component. Newly, evaluated will not be only sales figures, but the effort to sell as well. Monitored customer centers are in different locations and the CR has different regional conditions, which are mainly the different practices and different people and activities of competitors. It is important to recognize and motivate employees to implement the menus, although they are not always used. Evaluation protocol for internal supervision was modified significantly; greater significance was given to the criteria that directly support the current performance targets. Significant changes were also seen in the evaluation protocol that includes not only an overview of evaluation results, but there is listed the number of sales made, the amount of bonuses received for the sale, to calculate the total variable part of total wages and salaries to be paid. In the area of remuneration for service staff proposed a change of the ratio of fixed and variable components of wages from the current 85 : 15 to 80 : 20. Optimized system of remuneration consists of salary, bonuses and rewards for sales and rewards for sales in sales contests. Newly was developed a system of pay commission sales in customer centers. The proposed salary is fixed at the minimum wage for the group work in the CR, it is 8900 CZK. Now the average fixed salary of vendors is 15 660 CZK. Employees will have a greater portion of variable pay. The largest share of the variable component will be bonuses for the number of concluded contracts. Due to higher incentive bonus payment system for contracts, it is designed progressively. Newly, there is no upper limit for wages. Part of the variable components of wages will continue to be paid for customer-oriented access and correct communication; the evaluation will be conducted according to the newly proposed system for sellers' evaluation. Dissertation on a specific department analyzes current situation in the customer service in the area of motivation, evaluation and remuneration. It identifies strengths and weaknesses and proposes solutions for eliminating of weaknesses. Not always, however, the interests of employees and the company are in compliance, the work focuses on optimizing of these areas especially in terms of achieving its goals, it means from the viewpoint of a business.

The topic of the thesis Efficiency of investments company Ecoproduct s.r.o. (Ltd.) is the analytical evaluation of activities, processes, economic (financial) value of the company, the influence of a legal framework on activities of the firm and last but not least the assessment of new investments. The theoretical part is referencing properly cited expert information resources. The practical application includes SWOT analysis of efficiency of the company more focused on the technical and marketing analysis (4P). The paper also brings a financial analysis of investments to the company including evaluation of performance indicators. In the resume there is the analysis of an investment to the production of beef innards and the proposal of acquisition of new machine production.

The thesis is focused on the Cost Management in the Relation to Business Performance. The aim of this thesis is analysis of the management costs, their evaluation and suggest some key performance indicators. There are defined cost, calculation, performance and key performance indicators in this thesis. The practical part was elaborated on the basis of data from the company MOTOR JIKOV. There were used methods of observation, exploration and communication with the company. There is an analysis of costing of the filial company and there are some key indicators suggested for the company.

In the past few years, new standards of telecommunication networks brought new approaches to the internal architecture and introduced new components. One of them is the PCRF server component which manages an allocation of bandwidth for all user devices, therefore, it is a performance sen- sitive application. Yet there are no suitable smart traffic generators for such server and there is no comprehensive study of implementations. Based on the server provided by one of the major Czech telecommunication providers, the traffic generator for real scenarios and performance testing was designed and implemented. In addition, the statistics collection from the server was realized with the use of instrumentation. Both of these parts were put to- gether in the form of testing framework which was used for measurements of the designed test cases. The results from the measurement were evalu- ated and describe the behavior of the server in a real-life utilization and also under heavy load. Based on the evaluation, the provider can improve the server implementation and perform further analysis. The traffic generator can be extended to support more test cases and even reused by different telecommunication providers. 1

The aim of this Diploma work was to evaluate enterprise efficiency by traditional and modern indicators and to identify key determinant of efficiency. In the theoretical part of the Diploma work was described the measurement of enterprise efficiency in the context of historical evolution followed by evaluation modern and traditional approaches. In the practical part of Diploma work was realized financial Analysis at first followed by calculation of economic value added according to methodology Ministry of Industry and Trade. This value was compared with EVA calculated by INFA. In the year 2008 the enterprise didn´t create EVA. In recent years, EVA is increasing and the enterprise is among the best in the business sector.

The thesis evaluates the performance testing system of Czech Warmblood stallions. Data acquired from basic stallion preformance test were analysed. Analysed data covered figures of 302 stallions from 9 test stations, taken in years 2007 to 2010. 12 traits of each stallion were analysed. Only basic statistic characteristics were used. Traits were compared by years, testing stations and especially by preferred sirs. The statistic evaluation of traits pointed the best sirs for breeding. Average marks and variability of offspring were taken into acount. Best sirs were Le Patron (x? = 7,84; variability = 2,5 %, Porter (x? = 7,73; variability = 3,0 %) Catango Z (x? = 7,86; variability = 4,4 %) and Przedswit XVI - 12 (x? = 7,85; variabiliy = 4,7 %). Suggestions for improvment of objectivity in performance testing system of Czech Warmblood were given on basis of evaluation component trait/overal score relations. Frequent usage of foreign stallions in Czech Warmblood breeding is common. It is importatnt, for breeders to be familiar with performance testing of foreign breeds. Therefore short description of stallion performence testing across Europe is included in thesis.