In multicultural societies people with different cultures and values meet, and value conflicts naturally arise. To handle such value conflicts is an increasingly important, yet challenging, task for public administration. This study aims at increasing the understanding of how civil servants approach existing value conflicts, as well as their discretion to handle this. The study is based on qualitative interviews with public officials in the municipality of Örebro. Those interviewed for this study are either social workers or heads of various units within the social services. The analysis is based on the interviewees perceptions and experiences, interpreted with help of a theoretical framework including various approaches to value conflicts. The essay concludes that officials aim at treating all individuals equally, regardless of cultural background. The results also show that in certain situations, where coercive legislation is applied, the officials' room for maneuver is rather limited.