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The Research on the Veterans' Welfare Recongnization,Usage,andSatisfaction from the Social Capital PerspectiveChen, Ta-Tsai 09 September 2009 (has links)
The national government gave up defense of mainland Chinese and a large number of accompanying troops retreated into Taiwan in 1949. After many years, these soldiers continually retired from the military. In order to take care of these groups of retired soldiers who had contributed to the nation, the Taiwanese government set up a veteran status system. These veterans are also Taiwanese citizens, but they hold a double citizenship, and they can benefit from different departments. This study started with veterans¡¦ social capital points of view in order to see the relationships between the soldiers¡¦ knowledge of welfare, level of needs for welfare use, their satisfaction with welfare, and the number of social capital they have received. The research randomly selected samples and used a face-to-face survey with 250 veterans who are Kaohsiung city citizens and aged 65 and over. Effective surveys of 225 were received.
The results of the research show that the age factor influences the participants¡¦ satisfaction about the welfare system. The participants¡¦ veteran ranks, religious beliefs, and current living conditions are related to their knowledge and use of the welfare offered by the government. Veterans with middle-low income have less knowledge of the welfare from the Veterans Affairs Commission and the Department of Health, and also know less about the welfare items offered by the Department of Social Welfare. From the social capital point of view, the more abundant social capital the participants have, the higher knowledge of welfare they have. However, different social capital systems will also affect satisfaction with welfare used. Veterans are more satisfied with using welfare if social capital is abundant in the family system, the neighborhood, community system, and the Veterans Affairs Commission. On the other hand, veterans are less satisfied with using welfare if social capital abundance is evident in the Department of Social Welfare and other systems. In addition, the results also show a significant positive relationship between the participants¡¦ knowledge and use of welfare. The more welfare items they know, the more they use.
These results offer suggestions to the individual government departments, including the Veterans Affairs Commission, Department of Social Welfare, and Department of Health, as well as interdepartmental collaboration. Each of the related departments should strengthen their welfare campaigns and service mechanisms. Most importantly, they should improve their integration in order to avoid overlapping and waste on welfare services. In addition, they must set up good referral and transition services and carry out the welfare measures to benefit the veterans in need.
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