The objective of this thesis is to propose and describe the database, which enables to measure compliance of Service Level Agreement suppliers of software applications that work with HP Quality Center. The work describes specific solution used in project to implement a new core business system, describes requirements for functionality and use of result the solution. Briefly described is also HP Quality Center, the testing tool, from which are taken the input data and what possibility offers for monitoring the SLA. The proposed database allows calculation of the time which is actually spent by suppliers on solving the errors and comparison of calculated time with the defined SLA. It will also describe how to import data into the database and the basic reports, which are usable after implementation of the proposed solution.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:165251 |
| Date | January 2012 |
| Creators | Doubrava, Jan |
| Contributors | Pour, Jan, Vacek, Martin |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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