During the process of the financial reform, financial institutions improved their management physique positively and redured their exceed lending effectively. Besides crediting control, financial institutions still have to rely on the professional debt collector to have the debt resolutions, and processing the collection procedure to maintain the management achievements and risk control. The present study aimed on the point of view of Human Capital, and investigated the relationshiop among Developmental Human Resource Configuration, Professional Commitment and Perceived Orangizational Support of the bank debt collector. In addition, the relationship between the Professional Commitment and Perceived Organizational Support will depend on the individual Emotional Intelligence. Therefore, this study also investigated bank debt collector¡¦s Emotional Intelligence as the moderator to the relationship between Professional Commitment and Percived Organizational Support.
Based on the data from 94 supervisors and 454 employees in bank debt collection center, and adopted Hierarchical Linear Models to process the cross level analysis and found the results that Developmental Huaman Resource Configuation could raise debt collectors¡¦ Normative Professional Commitment to affect their Perceived Organizational Support, and their Emontonal Intelligence could moderate the relationship between their Porfessioanl Commitment and Perceived Oganizational Support.
The results could be the references to the relative institutions to help them understand the development of the bank debt collectors to archive working performance. The findings are as follows:
1.Devlopemental Huaman Resource Configuation positively and significantly affected Normative Professional Commitment.
2.Bank debt collectors¡¦Professional Commitment positively and significantly affected Perceived Organizational Support.
3.Bank debt collectors¡¦Normative Professional Commitment as an indirect mediator positively and significantly affected to the relationship between Developmental Human Resource Configuation and Perceived Organizational Support.
4.Bank debt collectors¡¦ Emotional Intelligence as the moderator positively and significantly affected to the relationship between Affective and Continuance Professional Commitment and Perceived Organizational Support.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0826108-104337 |
| Date | 26 August 2008 |
| Creators | Chang, Chiung-Chuan |
| Contributors | Shyh-Jer Chen, Liang-Chih Huang, Jin-Feng Uen |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0826108-104337 |
| Rights | not_available, Copyright information available at source archive |
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