As IT systems grow more complex and become more prevalent, understanding the collaborative nature of the relationship between humans and automation becomes more important. Several factors influence the human-automation relationship. Research has shown that trust and perceived reliability are key factors in whether a relationship will develop between humans and automation. Presenting automation reliability and automation algorithms are ways to potentially improve this relationship. To explore this question, an experiment was conducted in which an automated decision aid presented suggestions to participants while they managed a simulated city (i.e., Policity). The goal was to maximize the health of the city?s population by adding hospitals, housing, businesses, and other facilities and services. Participants were assigned to conditions where the automated decision aid performed with high or low reliability levels. Based on condition, the decision aid?s algorithm was presented to participants in a textual or graphical (diagrammatic) format. Results showed that users? perception of the decision aid?s reliability directly influenced their trust in the decision aid. Results also showed that presenting the decision aid?s algorithm, regardless of modality (i.e., textual or graphical) had a direct impact on reported trust. Both had a direct effect on human performance. Additional results and implications are discussed.
| Identifer | oai:union.ndltd.org:NCSU/oai:NCSU:etd-11022006-142746 |
| Date | 11 December 2006 |
| Creators | Oduor, Kenya Freeman |
| Contributors | Robert St. Amant, Eric N. Wiebe, Michael P. Etgen, Rupert Nacoste, Denis Gray |
| Publisher | NCSU |
| Source Sets | North Carolina State University |
| Language | English |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://www.lib.ncsu.edu/theses/available/etd-11022006-142746/ |
| Rights | unrestricted, I hereby certify that, if appropriate, I have obtained and attached hereto a written permission statement from the owner(s) of each third party copyrighted matter to be included in my thesis, dis sertation, or project report, allowing distribution as specified below. I certify that the version I submitted is the same as that approved by my advisory committee. I hereby grant to NC State University or its agents the non-exclusive license to archive and make accessible, under the conditions specified below, my thesis, dissertation, or project report in whole or in part in all forms of media, now or hereafter known. I retain all other ownership rights to the copyright of the thesis, dissertation or project report. I also retain the right to use in future works (such as articles or books) all or part of this thesis, dissertation, or project report. |
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