<p> This project presents a theory and an application for using the integrated systems of Total Quality Management (TQM) and Six Sigma (SS) for the American Samoa Lyndon B Johnson (LBJ) Tropical Medical Center to improve results for the random survey and recertification process for Medicare and Medicaid. Identified aspects of the project include roles, responsibilities, and measurement requirements of the TQM framework, using the Juran Quality Trilogy, cost of quality, and investment training in SS. The basis of the research that forms the foundation of the project comes from a review of related literature. Methods are presented in order to clarify where improvement processes are required. This project provides the LBJ center with a proven approach that has found success for implementing TQM and an SS foundation to ensure efficient compliance with The Center of Medicare and Medicaid Services (CMS) and other regulatory government agencies.</p>
| Identifer | oai:union.ndltd.org:PROQUEST/oai:pqdtoai.proquest.com:10020134 |
| Date | 05 March 2016 |
| Creators | Laulu, Alva S. |
| Publisher | California State University, Dominguez Hills |
| Source Sets | ProQuest.com |
| Language | English |
| Detected Language | English |
| Type | thesis |
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