The purpose of this study is to measure computer user
satisfaction in several organizational settings and to find
out if user, system or organizational variables affect the
level of user satisfaction. Data was collected from two
manufacturing companies and one Australian government
department by using a survey based on the semantic
differential technique for attitude measurement and open ended
interviews. The data was analysed for each
organization. The users completing the survey were then
treated as a random sample of all organizational users
of computer-based information systems and products. The
data was analysed to see if differences occurred among
groups.
The results indicate that for each organization
there are areas of high and low satisfaction. Some of
these are common to the three organizations, and some areas
where change is commonly requested by users are participation
in design, training, response time on interactive systems
and top management involvement. Differences among users are
also indicated and it is shown that users who design their own
systems have the highest level of satisfaction. Managerial
users appear to be among the users who are least satisfied
with their computer-based support.
| Identifer | oai:union.ndltd.org:ADTP/219109 |
| Date | January 1982 |
| Creators | Land, P. A., n/a |
| Publisher | University of Canberra. Education |
| Source Sets | Australiasian Digital Theses Program |
| Language | English |
| Detected Language | English |
| Rights | ), Copyright P. A. Land |
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