The 'defects problem' has demanded considerable attention in recent years, with much emphasis given to the technical causes of failure. This research project examines the problem from a different point of view - that of human error. Taking as a starting point, technical publications in the construction industry, the research reviews human error literature from a variety of industries and perspectives and synthesises a model of error causation covering organisations in a construction project context. This model is then progressively tested in four studies, a general preliminary survey and three more detailed studies of house-building. Conclusions support the view that errors leading to failure in complex socio-technical systems often exhibit systems characteristics and involve the whole managerial structure. An improved model is proposed, which emphasises the importance of both project and general management errors.
| Identifer | oai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:321941 |
| Date | January 1999 |
| Creators | Atkinson, Andrew Robin |
| Publisher | University College London (University of London) |
| Source Sets | Ethos UK |
| Detected Language | English |
| Type | Electronic Thesis or Dissertation |
| Source | http://discovery.ucl.ac.uk/1318056/ |
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