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Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds

EFunds Corporation is the third largest business process outsourcing (BPO) provider in India. Specializing in the financial services, retail and telecommunications industries, EFunds offers financial services, customer services and transaction intensive applications. In early 2005 EFunds was assessing how it could garner a larger share of the growing offshore BPO market. EFunds management was focusing on honing three distinctive competencies: robust IT support, business process expertise, and its unique customer qualification methodology. But to really grow its business EFunds also needed to help customers recognize how BPO could make them stronger.

Identiferoai:union.ndltd.org:MIT/oai:dspace.mit.edu:1721.1/27858
Date23 September 2005
CreatorsBeath, Cynthia, Ross, Jeanne W.
Source SetsM.I.T. Theses and Dissertation
Languageen_US
Detected LanguageEnglish
TypeWorking Paper
Format193891 bytes, application/pdf
RelationMIT Sloan School of Management Working Paper, 4561-05, CISR Working Paper No., 354

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