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Simulace provozu klientského pracoviště zdravotní pojišťovny / Simulation of the client workplace of the health insurance company

Simulation is an advanced tool to capture and simplify a complex system and it allows to track the effects of changes in it to function of the entire system. The aim of the thesis was to model the current function of the system and monitor the effects of changes by experiments with the model in order to find a new and better solution. In this thesis, the running of the client workplace of Všeobecná zdravotní pojišťovna ČR was monitored and the simulation was based on real data from May 2012. The simulation was performed using the software Simul8. The results of the base case show that the system leads to accumulation of entities and long time spent in the queue. Within experimenting with the model there were created 8 scenarios that modify some parts of the system. Firstly the results of the scenarios were compared to the base case and then they were compared with each other. The scenario that was chosen as the best, was better in most of parameters compared to the base case. The parameter with the worst value in the base case - time spent queuing for a normal counter - has improved by 62 % in the new scenario. This scenario was chosen as a new and better solution for the current system.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:195447
Date January 2013
CreatorsKarbusická, Martina
ContributorsDlouhý, Martin, Fábry, Jan
PublisherVysoká škola ekonomická v Praze
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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