Organisations are constantly under pressure to be more efficient and effective. Lessons learned activities are recognised as a method to seek improved performance in the project environment and considered to be best practice, however they are often not implemented (Eppler et al, 2000). How should lessons learned be conducted in a project environment? This research investigated industry practices to identify the factors affecting lessons learned and important aspects to take into consideration when developing a lessons learned process. Additionally several associate management theories were investigated to determine if they could be used to develop effective procedures or processes. / This dissertation proposes a model incorporating three pillars that need to be equal in strength to support the process. The first pillar of the lessons learned process: identifying and capturing the lessons learned. The second pillar of the lessons learned process: Documenting and disseminating, allows the knowledge to be shared through out the organisation and to future project teams. Finally the third pillar: applying the lessons learned, is the application of the knowledge to existing and future projects, providing new opportunities for knowledge creation. / Finally this dissertation provides area in which further research in the field could be undertaken. / Thesis (MProjectManagement)--University of South Australia, 2005.
| Identifer | oai:union.ndltd.org:ADTP/267461 |
| Creators | Rossiter, Deborah. |
| Source Sets | Australiasian Digital Theses Program |
| Language | English |
| Detected Language | English |
| Rights | copyright under review |
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