The goal of this diploma thesis is to design processes for existing ICT company mainly providing services. This work contains models of the designed processes and proposes convenient information system. All the designed processes are evaluated against ISO/IEC 27000 and ISO/IEC 20000 standards.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:223705 |
| Date | January 2012 |
| Creators | Haller, Martin |
| Contributors | RNDr. et RNDr. Vladimír Mazálek, Ph.D., DBA, Sedlák, Petr |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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