An incentive for origin of this diploma work was an effort to bring a solution for a troubleshooting area in an international IT company ́s process management where the author was working for more than one and half year and which subsidiary is based in the Czech Republic. The goal of the work is not even to bring a solution in a form of redesign below spcificated process area with suggestion for implementation, but also to bring the reader overview on one possible way how to design and model processes implemented by a certain company. The private objective of the author is to enlarge her own experience with analysis and process modelling portfolio. Goals were achieved by study of a lot of internal resources in a form of documents, documentation and also by study of a scientific literature and scientific topics published in Internet. Moreover there was needed to realize several interviews with employees, analyze all founded information and suggest a solution with regards to given conditions and restrictions. A contribution of this work is in a transparent elaboration of a given reengineering ́s problems, starting with methodics designed for reengineering, through tools used for modelling to solution of a practical task. This work also reveals a process management approach one of the top IT company effecting the international markets, also with description of methods and tools used to it ́s support.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:165206 |
| Date | January 2008 |
| Creators | Machalová, Sandra |
| Contributors | Chlapek, Dušan |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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