The problem driving this research is that of how to improve the communications between stakeholders involved in dealing with what Rittel and Webber define as a wicked problem; one that is socially constructed and in search of a socially constructed solution. The particular wicked problem actioned is that of providing Information Technology Systems (ITS) service support to a CSIRO research division. The approach taken to improve communications was to develop and reflect upon an interlocked pattern of questions, a questioning model, which aims to reveal the underlying assumptions of stakeholders. The questioning model developed, labelled the H+10 Model has two aspects. The first is a pattern of questions developed from various linguistic communication models used in psychology; the second is a set of ten criteria for evaluating any questioning exercise. Therefore, the development process was to use the linguistic communication models literature to identify a particular pattern of interlocked questions, while in parallel identifying a set of ten criteria for reflecting on those questions and the assumptions they revealed. / The H+10 Model is not intended to be an ITS development methodology, rather a project definition thinking tool. It was used in this way on two real ITS projects at CSIRO as part of an extensive division wide action learning exercise. A summary of the projects, what was implemented as a result of the questioning process, as well as the responses of stakeholders are provided in Chapter 7. These provide some provisional evidence that the H+10 Model was effective and satisfied much of the ten criteria. In the concluding chapter recommendations for how to use the questioning model are provided, as well as for future research into its usefulness as a thinking tool. / Thesis (PhD)--University of South Australia, 2004.
| Identifer | oai:union.ndltd.org:ADTP/267542 |
| Creators | Hookins, Antony. |
| Source Sets | Australiasian Digital Theses Program |
| Language | English |
| Detected Language | English |
| Rights | copyright under review |
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