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The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services

While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of ninety-four virtual reference transactions.

Identiferoai:union.ndltd.org:arizona.edu/oai:arizona.openrepository.com:10150/105445
Date January 2007
CreatorsShachaf, Pnina, Snyder, Mary
Source SetsUniversity of Arizona
LanguageEnglish
Detected LanguageEnglish
TypeJournal Article (Paginated)

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