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Building Bridges for Collaborative Digital Reference between Libraries and Museums through an Examination of Reference in Special Collections

While a growing number of the digital reference services in libraries have become part of collaborative reference networks, other entities that serve similar information-seeking needs such as special collections and museums have not joined these networks, even though they are answering an increasing number of questions from off-site patrons via the Internet. This article examines the differences between questions asked electronically of traditional reference services and those asked of special collections services; it further explores how a better understanding of digital reference in special collections will facilitate the development of the tools and models needed to create a bridge between digital human intermediation at general academic libraries, special collections, and museums.

Identiferoai:union.ndltd.org:arizona.edu/oai:arizona.openrepository.com:10150/105644
Date January 2005
CreatorsLavender, Kenneth, Nicholson, Scott, Pomerantz, Jeffrey
Source SetsUniversity of Arizona
LanguageEnglish
Detected LanguageEnglish
TypeJournal Article (Paginated)

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