The thesis analyses problems connected with motivation and leading of call centre operators. It contains proposals of convenient motivation system which could be key factor for long-term satisfaction of employees, increase of their productivity, decrease of their fluctuaction and could provide the stable firm prosperity, increase of sale.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:221775 |
| Date | January 2008 |
| Creators | Novotná, Hana |
| Contributors | Masař, Marek, Zich, Robert |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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