This Diploma thesis deals with customer satisfaction. Specifically it analyses customer satisfaction with services provided by Internet access from network24 Ltd. Based on theoretical knowledge was at first conducted analysis of the company and then customer satisfaction survey. This thesis also includes proposals to improve customer satisfaction and to increase the number of customers.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:223196 |
| Date | January 2011 |
| Creators | Jandová, Zuzana |
| Contributors | Jeřábková, Ivana, Kaňovská, Lucie |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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