Thesis (S.M. in System Design and Management)--Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2010. / Cataloged from PDF version of thesis. / Includes bibliographical references (p. 95-97). / A mixed methods, action-research study was conducted to assess the efficacy and usefulness of Facilitated Systems Thinking as an intervention for system design in complex, multi-stakeholder systems, especially where the stakeholders themselves design the system. This research is contextualized within and provides a case study on the Starbuck's Coffee Company's efforts to collaborate with stakeholders throughout food packaging value chain to create a system for recycling hot (poly-coated paper) and cold (plastic) take-away beverage cups. Comparative interview results indicate an increase in interviewee awareness of others in the value chain, increase in discussion of prototyping and pilots, and increase in their awareness of their own responsibilities and leverage points within the system. Preliminary results from the most recent intervention are nine stakeholder-designed pilot tests. This study supplements a larger investigation of the emerging system to recycle take-away cups. Results from this study, as well as suggestions for investigation design changes will contribute to and be incorporated in the larger study. / by Ellen G. Czaika. / S.M.in System Design and Management
| Identifer | oai:union.ndltd.org:MIT/oai:dspace.mit.edu:1721.1/59229 |
| Date | January 2010 |
| Creators | Czaika, Ellen Gail |
| Contributors | Ricardo Valerdi., System Design and Management Program., Massachusetts Institute of Technology. Engineering Systems Division., System Design and Management Program. |
| Publisher | Massachusetts Institute of Technology |
| Source Sets | M.I.T. Theses and Dissertation |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | 97 p., application/pdf |
| Rights | M.I.T. theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. See provided URL for inquiries about permission., http://dspace.mit.edu/handle/1721.1/7582 |
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