Ho Ho-ching. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2001. / Includes bibliographical references (leaves 104-107). / Abstracts in English and Chinese. / Abstract --- p.i / Acknowledgment --- p.vi / Chapter 1. --- Introduction --- p.1 / Chapter 1.1. --- Introduction to PBX based Call Center --- p.1 / Chapter 1.2. --- The Scenarios --- p.2 / Chapter 1.3. --- Thesis Overview --- p.5 / Chapter 2. --- Features of Collaborative Browsing --- p.8 / Chapter 2.1. --- Feature Synchronization vs Bitmap Screen Transfer --- p.8 / Chapter 2.2. --- Basic Collaborative Features of the Collaborative Browser --- p.9 / Chapter 2.2.1. --- Web Page Pushing --- p.10 / Chapter 2.2.2. --- Screen Widget Synchronization --- p.11 / Chapter 2.2.3. --- Tele-pointing and Shared Whiteboard --- p.12 / Chapter 2.3. --- Collaborative Form Manipulation --- p.13 / Chapter 2.3.1. --- Importance of Electronic Form Collaboration --- p.13 / Chapter 2.3.2. --- Basic Support for Form Collaboration ´ؤ´ؤData Synchronization --- p.14 / Chapter 2.3.3. --- Existence of Form Complexity ´ؤForm Data Dependency --- p.75 / Chapter 2.3.4. --- Hinting --- p.17 / Chapter 2.4. --- Collaborative IVR --- p.23 / Chapter 2.4.1. --- Traditional Interactive Voice Response (IVR) Service --- p.23 / Chapter 2.4.2. --- Abstraction ´ؤCorrelating Form Interaction Mechansim with IVR --- p.25 / Chapter 2.4.3 --- Collaborative IVR by Form Interaction Mechanism --- p.27 / Chapter 3. --- Software Architecture --- p.33 / Chapter 3.1. --- The Three-Tier Architecture --- p.33 / Chapter 3.2. --- The Collaboration Mechanism for Collaborative Browser --- p.37 / Chapter 3.2.1. --- Session Initialization/Termination --- p.37 / Chapter 3.2.2. --- Data Flow of the Basic Collaboration Features --- p.39 / Chapter 3.2.3. --- Control Mechanism --- p.40 / Chapter 3.2.4. --- The Hinting Mechanism for Collaborative Form Manipulation --- p.43 / Chapter 3.3. --- The Collaboration Mechanism for Collaborative IVR --- p.45 / Chapter 4. --- Implementation --- p.51 / Chapter 4.1. --- Shareable Document Object Architecture for Collaboration --- p.51 / Chapter 4.1.1. --- Document Object Architecture --- p.51 / Chapter 4.1.2. --- Generalizing to Shareable Document Object Architecture --- p.53 / Chapter 4.2. --- Whiteboard Mechanism --- p.55 / Chapter 4.3. --- Packet Data Unit for Communication --- p.57 / Chapter 4.4. --- Bridging Different Software Components --- p.60 / Chapter 4.5. --- Hinting Mechanism for Collaborative Form Manipulation --- p.63 / Chapter 4.5.1. --- Relating Form Fields to Table Fields --- p.63 / Chapter 4.5.2. --- Hinting by the Hinting Tables --- p.69 / Chapter 4.6. --- Collaborative IVR --- p.73 / Chapter 4.6.1. --- Using Mediator for Collaborative IVR --- p.73 / Chapter 4.6.2. --- Concept of Telephone Form --- p.74 / Chapter 4.6.3. --- Hinting for Collaborative IVR --- p.78 / Chapter 4.7. --- System Integration --- p.81 / Chapter 5. --- Performance Evaluation and Experiment Results --- p.84 / Chapter 5.1. --- Optimizing the Transmission Methodology --- p.84 / Chapter 5.2. --- Browser Responsiveness Study --- p.86 / Chapter 5.2.1. --- Experiment Details --- p.86 / Chapter 5.2.2. --- The Assumptions --- p.89 / Chapter 5.2.3. --- Experiment Results and Analysis --- p.90 / Chapter 5.3. --- Bandwidth Consumption --- p.94 / Chapter 6. --- Conclusions --- p.97 / Appendix A 一 Government Profit Tax Return Form --- p.101 / Appendix B ´ؤ A Phone Banking IVR Service Tree --- p.103 / Bibliography --- p.104
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_323602 |
| Date | January 2001 |
| Contributors | Ho, Ho-ching., Chinese University of Hong Kong Graduate School. Division of Computer Science and Engineering. |
| Source Sets | The Chinese University of Hong Kong |
| Language | English, Chinese |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, xii, 107 leaves : ill. (some col.) ; 30 cm. |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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