In recent years, people have paid much attention to IS functions outsourcing in organizations. Outsourcing of information system (IS) functions is growing rapidly. Most of the researchers draw on the resource-dependence theory, transaction-cost theory, and agent cost theory to conduct their studies from the economic viewpoint. Economic theories aim at explaining the characteristics of governance or contract. However, explaining the relationship between organizations from a purely economic point of view is unjustifiable because inter-organizational relationships also involve the social learning experiences based on specific sequential interactions.
While IS outsourcing can generally be divided into three stages, such as evaluation stage before outsourcing, outsourcing on-going stage, and outsourcing ending stage. The purpose of this study, departing from the social viewpoint, intends to use the social theories to investigate the affecting factors of outsourcing partnerships between firm and the IS functions outsourcing service providers in the outsourcing on-going stage.
This study employs social exchange theory to establish the research model. In addition, the triangulation research method is also adopted to verify the research model. First of all, the research model derived from social exchange theory has been revised according to the result of multiple-case deeply interview. Then, the survey research is included to verify the revised research model and test the 12 hypotheses. Finally, among these 12 hypotheses, 11 of them are supported statistically significant and one hypothesis was rejected.
The main contribution of this study to academia is to provide a research model of the IS functions outsourcing partnerships to the future researchers who are interested in this domain. Besides, practically speaking, the firm can also adopt the study outcome to ensure the success of the IS functions outsourcing.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0621101-101107 |
| Date | 21 June 2001 |
| Creators | Sun, Szu-Yuan |
| Contributors | S.H. Lin, T.P. Liang, T.C. Lin |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621101-101107 |
| Rights | unrestricted, Copyright information available at source archive |
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