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The Influence of Customer Relationship Management to Customer Satisfaction and Retention in Propery and Casualty Insurance

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Identiferoai:union.ndltd.org:OhioLink/oai:etd.ohiolink.edu:csu1210797828
Date15 May 2008
CreatorsLyttle, Brooke Ellen
PublisherCleveland State University / OhioLINK
Source SetsOhiolink ETDs
LanguageEnglish
Detected LanguageEnglish
Typetext
Sourcehttp://rave.ohiolink.edu/etdc/view?acc_num=csu1210797828
Rightsunrestricted, This thesis or dissertation is protected by copyright: all rights reserved. It may not be copied or redistributed beyond the terms of applicable copyright laws.

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