This article reports the results and managerial implications of a Turkish study which investigated relationships between service quality, background characteristics and, customer satisfaction and selected behavioral outcomes.
| Identifer | oai:union.ndltd.org:ETSU/oai:dc.etsu.edu:etsu-works-15773 |
| Date | 17 November 2000 |
| Creators | Yavas, Ugur |
| Publisher | Digital Commons @ East Tennessee State University |
| Source Sets | East Tennessee State University |
| Detected Language | English |
| Type | text |
| Source | ETSU Faculty Works |
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