本研究主要探討臺北市各區戶政事務所戶政人員工作壓力、工作滿足及工作績效之關係。除應用文獻探討法，建構本研究架構與研究假設，並採用問卷調查法，內容包含工作壓力量、工作滿足量表、工作績效量表與戶政人員個人背景資料等四部分之問卷為研究工具，採全面性普查方式實施問卷測試，問卷總共發出650份，回收547份，回收率84.15%，有效問卷為529份。其以SPSS for Windows 12.0為處理分析資料的工具，分別以描述性統計分析，t檢定、單因子變異數分析、皮爾森積差相關及迴歸分析等方法，敘寫結果分析及提出結論與建議。
本研究結果顯示：
（一）在工作壓力方面：以「組織外部」及「個人因素」構面的壓力程度最高。另在個人背景與工作壓力上，不同戶政人員在年齡、職位及服務年資上有顯著差異存在。
（二）在工作滿足方面：以「工作事件」構面滿足程度最高。另在個人背景與工作滿足上，不同戶政人員在婚姻、職位、官等及服務年資上有顯著差異存在。
（三）在工作績效方面：以「任務績效」構面表現程度最高。另在個人背景與工作績效上，不同戶政人員在年齡、婚姻、職位、官等及服務年資上有顯著差異存在。
另外，對於工作壓力與工作績效及工作滿足與工作績效上有顯著關連性存在。最後，則根據研究發現提出改善及建議，供主管機關訂定相關管理措施之參考，以達到降低工作壓力及提高工作滿足與工作績效之目的。 / This essay treats of the relationship between work stress, job satisfaction and work performance of all district household registration officers in Taipei City. Besides using literature review to conduct the framework and hypotheses, this research adopts the investigation method of questionnaire which contains scales of work stress, scale of job satisfaction, scale of work performance and personal background information of household registration officers, and uses the comprehensive general way to conduct this questionnaire. 650 questionnaires were sent out and 547 retrieved. The retrieving rate is 84.15%. The effective questionnaires are 529. Adopting SPSS for Windows 12.0 to analysis materials. Using descriptive statistics analysis, t-test, one-way ANOVA, Pearson’s product-moment correlation and stepwise regression analysis to analyze the data and address conclusions and suggestions.
The result of study shows:
⑴Work stress: “Outside organization” and “personal factor” made the highest work stress. Regarding personal background and work stress of different officers of household registration it shows significant difference in age, position, and service seniority.
⑵Job Satisfaction: “Work incident” made the highest satisfaction. Regarding the personal background and job performance, different officers of household registration show significant difference in marriage positions, officer and service seniority.
⑶Work performance: “Task Performance” made the highest performance. Regarding the personal background and work performance, different officers of household registration show significant difference in age, marriage, position, officer and service seniority.
Both work stress and job satisfaction have significant correlation with work performance. Finally, according the results of this research, improvements and suggestions are presented to give the competent authorities to make the relevant rules to reduce work stress and increase job satisfaction and work performance.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0095921068 |
| Creators | 翁源泰 |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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