由於企業環境劇烈的競爭及快速變化，工作方式將以團隊合作結合群體的智慧取代以個人力量獨力完成，而群組軟體透過電腦軟體及網路能促進組織成員之溝通、協調及合作。
本文提出動態團隊產生引擎的觀念，係以解決問題及顧客滿意為導向，根據問題的難易程度找出解決問題所需專長，形成團隊在網路上同時相互討論共同解決問題，並依此觀念應用群組軟體建立雛型。利用這種方式，組織內專家可以突破空間之限制，在網路上解決問題，不需來回奔波，可增加效率及生產力。除此之外，可迅速產生適當人員解決問題可避免大才小用、縮短反應時間、提升組織的彈性及應變能力等。本研究並針對如此的應用，對組織可能產生衝擊作一初步探討。 / Due to the hard competition and dramatic changes in business environment, Jobs and problems will be solved by team work instead of single person. Using groupware on computer network can improve communication, coordination and cooperation among team members.
In this research, a dynamic team generation engine is proposed to organize a team based on each problem. The members for each team depend on the problem's level and domain knowledge it needs in the first time, and will be changed when necessary. The team members will discuss the problems through computer network until the solution is found. Based on this kind of concept, a prototype is built, and a small ambulance case will be studied and showed how to solve the problems by this way.
Taking the advantage of groupware, experts within the organization can solve the problems more efficiently without being restricted by time and space, which raises the productivity of organization. Moreover, dynamic team generation engine can help to search for adequate experts inside the organization to solve problems, reduce the response time raise the flexibility of the organization and the capability to adjust to changing circumstances. Influences on the management side by the application of groupware to the organization will also be discussed in this research.
| Identifer | oai:union.ndltd.org:CHENGCHI/B2002002870 |
| Creators | 邱秀美, Chiu, Hsiu-Mei |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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