平衡計分卡發展至今已超過十年，這個結合了策略管理、績效評估、組織溝通的管理工具，協助管理者由傳統只著重財務指標的狹小思維放大到策略核心思維的多元化層面，並透過平衡計分卡確實的將策略具體落實與執行，進而提升企業績效。平衡計分卡創新了管理制度的思維，同時也成為學者們積極探討的議題，但有關平衡計分卡所能提供的效益和其對管理上的影響的文獻卻不甚豐富。故本研究欲採實地實證（empirical）研究方式與問卷施測同步進行，探討實施平衡計分卡對企業組織、員工及績效之影響。
本研究以國內一家涉足各產業之集團事業為研究對象，其為國內少數廣泛推行平衡計分卡且已進入執行與初步回饋階段之公司，因此，本研究調查個案集團員工對於推行平衡計分卡後對組織內部及其個人影響之認知，以及觀察與分析集團下某公司導入前後關鍵績效指標之變化，以瞭解推行平衡計分卡前後之績效是否有改變，藉以補充國內對平衡計分卡實施效益之相關研究，並且為其他企業之導入平衡計分卡，提供參考與評估之依據。 / The concept of Balanced Scorecard (BSC) has been widely adopted by business organizations because it provides a lot of benefit. Since previous researches on Balanced Scorecard haven’t added much to our knowledge of the perceived benefit and the effectiveness of organizational performance. This research conducts a case study under a conglomerate implementing Balanced Scorecard and attempts to contribute to the body knowledge in the area by investigating the effect of Balanced scorecard on organization and employees. It also seeks to provide empirical evidence about the effect of Balanced Scorecard on one of the strategy business units (SBU) performance. The results of this research may be considered by the companies adopting or preparing adopting Balanced Scorecard.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0091353003 |
| Creators | 吳佩霙, Wu, Pei-Ying |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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